Customer Service Manager

JUSTIN MCCRILLIS

***** ***** ** *********, ******** 19966

******.*********@*****.*** 724-***-****

SKILLS

3+ Years Management Experience

Budget Management

Knowledge of POS systems

Employee Schedule Coordination

Microsoft Office Proficiency

Strong Leadership

Problem Solving Skills

Time Management

Customer Service

Inventory Control

EXPERIENCE

Duck-In Car Wash Seaford, DE March 2016 - Present Manager

Supervised and managed an average of 20+ employees at any given time.

Managed the daily operations of the business including customer service, creating daily sales reports and final inspection of each vehicle.

Assisted with the creation and modification of weekly schedule.

Created policies and procedures to ensure equality and fairness in the workplace, including dress code, on- time arrival and work behavior expectations.

Conducted interviews for all positions within the company and created training procedures for new hires.

Maintained inventory and placed product orders through various vendors. Kitchen and Company Lewes, DE November 2015 - March 2016 Sales Associate

Provided customer service to all patrons entering the store by answering questions, directing to respective departments and assisting with carrying products to the register.

Quickly and efficiently processed and replaced over 100+ individual products daily.

Ensured products were displayed correctly, provided store manager with restocking information, and rearranged extra stock in a more efficient and orderly manner.

Assisted with inventory count, properly ticketed and priced merchandise and ensured that products were properly displayed on walls and shelves.

Troon Millsboro, DE March 2015 - March 2016

Recreational Reservationist

Reconciliation of the cash drawer before and after each shift to ensure proper amount of money was present, as well as depositing the correct amount of cash when closing.

Opened facility by turning on machines in the gym area, checking pool and hot tub chemicals and ensuring the cleanliness of locker rooms.

Closed facility by cleaning all equipment in the gym area and gym floors, hallways and locker rooms, as well as replacing and restocking items in locker rooms in preparation for the following day.

Greeted and checked-in each patron by membership card or guest pass upon entrance and provided any items to ensure the enjoyment and satisfaction of their stay.

Enforced policies and procedures set forth by the club to ensure every guest’s stay was enjoyable.

Resolved service-related problems in a timely manner. Elmira Jackals Elmira, NY September 2014 - March 2015 Game Day Coordinator

Responsible for entertainment during home hockey games, including intermission activities, in-game prize giveaways and player autograph sessions.

Marketed team brand by coordinating player appearances in the community, held charitable events and assisted in the creation of the year end booklet.

Managed arena activities by creating the work schedule for the employees, assisting with inventory control, and organizing company events.

Utilized POS system to check-in players and collect fees, as well as sell merchandise.

EDUCATION

Masters of Business Administration, Sports Management Concentration 2014 East Carolina University, Greenville, NC

Bachelors of Science in Business Administration, Marketing 2012 Clarion University of Pennsylvania, Clarion, PA

Honors: Dean’s List, Member of Who's Who Among Students in American Universities and Colleges, Omicron Delta Epsilon-International Economics Honor Society, Phi Eta Sigma National Honor Society

Contact this candidate