ALEJANDRA SILVA

**** ********* ***, **** ***, Canoga Park CA, 91303

818-***-**** (Cell) acze0t@r.postjobfree.com

EDUCATION

Universidad Catolica de Chile, Educares

Pre-School teacher

1981

OBJECTIVE

Continue developing a career in a long-term position with a growing organization that will present me with new challenges and opportunities to advance professionally.

SKILLS

Bilingual (English/Spanish), 10 key by touch, hard-working, self-started, self–motivated, well-organized, team player; excellent customer service & phone skills, internet & E-mail literate, ability to work independently, ability to direct complex projects from concept to fully operational status, goal-oriented individual with strong leadership capabilities proficiency with a variety of computer software packages including Q&A database and Microsoft Office Word, Excel, Access and Power Point and more.

WORK EXPERIENCE

Craighouse School, Lo Barnechea- Santiago- Chile

2010 to December 2016

Business Manager Assistant

•Provide administrative support to the Business Manager and the school board directors.

•Coordinate administrative procedures and processes specific project delegated by for the business manager, closing circles within a maximum period of one week. Other requirements requested by the management, such as coordination of all events, custody and management of petty cash assist and coordinate telephone calls and / or written communication according to their needs, maintaining updated contact directory etc. Efficient management of the manager s agenda, including complex scheduling and organizing of meetings, appointments and travel arrangements.

•Citing the report defaulters providing debt collection efforts supporting. In addition, schedule and communicate all meetings concerning the school including school board president Craighouse SA.

•Coordinate all necessary school requirements with Directors of the board members.

•Communicate, preparing, organizing board meetings, including Charles T. Foundation Darling, with the necessary documentation to carry them out. Being the first contact person for the requirements of board members with the school.

•Coordinate with lawyers for arrangements relevant to the association, as well as the creation of the minutes from the notes to the dispatch signed by the respective Directors Carrying, maintain and update the copies of the minutes for submission to internal audits.

•Income from all College bills Craighouse SA (transfers) in Manager, loading the values corresponding to the respective cost centers respecting deadlines and due dates, to give way to the process of vendor payments. Coordinate signatures checks for payments.

•Coordinating with publishers for ordering notebooks and School agendas. This process includes everything from the first meeting between the sections and suppliers to complete delivery of the materials at school within the agreed timelines and without errors. Collection through purchase orders from different departments, deliver estimates, process advances and final payments.

•Coordination of activities and routes of our assistant according to the priorities of the School. Coordinate all signatures of documents relating to the association by the directors as well as the manager as appropriate.

• Overhauled recordkeeping system from manual to computer-based, creating a user-friendly and systematic information management system and reducing data-retrieval time.

•Coordinate travel and hotel reservations.

American Language Center/UCLA Extension, Westwood, California

Administrative Assistant III Step 4.5

1998 to 2007

Data base and software management, primarily responsible for updating, manipulating and maintaining accurate student records for two busy intensive English programs. Proven track record of accurately completing research, reporting, information management, marketing, and business-development efforts within budget requirements.

Program events schedule, as well as scheduling meetings, coordinating travel, analysis financial information from multiples sources, generate and represent graphics reports including projections, performed market analysis representing statistical data on a daily basis, counseled students on defining career and work related goals and objectives, ordering and maintaining books, acting as a liaison between ALC and UNEX department as well as teachers, MIS, ASUCLA, ISO, representing ALC to various independent publishing houses, student’s visa requirement and others.

Office management including supervising day-to-day work flow, created, updated, and verified clerical job descriptions with appropriate department heads, training and supervising casual staff as well as orienting new staff and teachers. Act as a point person for all academic administrative concerns in the absence of the CES. Perform various administrative duties (with frequent interruptions and minimal supervision) as assigned by the CES.

Hired casual staff.

Successfully refined and implemented new projects.

Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives

Barnett & Co. Pasadena, California

Administrative Representative

1993 – 1995

Responsible for all administrative paperwork-related duties, including the documentation process, filing, maintaining company database, answering phones, correspondence, dealing with vendors, accounts receivable, accounts payable, and coordinating special projects

Tele –Tech. Sherman Oaks, California

Customer Services Representative

1992 – 1993

Taking orders by phone, handling customer inquiries and dispensing emergency orders, data entry and processing calling new customers, confirmed active accounts and special accounts as part of a proactive, customer service approach. From 1992–1993, I was promoted to Customer Services Supervisor, responsible for a staff of eight.

AWARDS

UCLA Incentive Award for Best Employee received in 2003 and 2005.

Craighouse Incentive Award every year since I started working there.

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