Shivaram Bommegowda

**** ******* **** *** ***

Naperville IL 60564

Email: acze0c@r.postjobfree.com

Cell : +1-315-***-****

Summary of Experience & Qualifications

11+ years of experience in managing and leading large B2B and B2C Content management and Knowledge management solutions on various platforms.

Postgraduate Certificate in Business Management (PGCBM) from XLRI Jamshedpur, one of the premier management institutes in India.

Experienced Project and Technical Lead working with teams in multiple geographies.

Leading 24x7 IT Operations Team and provide direction on priorities towards support and maintenance of a large B2B enterprise content management portfolio spread across US and Europe.

Make key decisions on large B2B enterprise content management portfolio guided by policies, procedures and business plans to conduct periodic application maintenance activity including server patching, database maintenance.

Creating knowledge base for recurring and new issues guided by the knowledge management system policies and procedures along with drafting application manuals and disaster recovery plans.

Monitor and analyze IT system alerting, reporting and trending to ensure availability and identify improvement opportunities.

Techno functional Enterprise content management consultant with a blend of project/delivery management and consulting experience.

4+ years of multivendor shared services experience in playing different roles for customers managing multiple IT vendor resources.

Graduate in Electronics and communication engineering.

Expertise in content management and knowledge management in Documentum, OpenText platforms.

Extensive hands on experience with content management clients and web applications.

Proficient in software consulting, pre-sales and project management.

Worked with global clients and have experience working at customer sites across UK and USA.

Worked with Accenture, Deloitte and Infosys across different industry verticals and at different capacities for customers like PricewaterhouseCoopers UK, Lexmark, National Grid, Thames Water UK, British Petroleum etc.

Current Organization: Wipro Technologies Limited.

Designation: Technology/Project Lead

Domain: Energy, Utilities, Financial Services, Manufacturing and Hi-tech

Role: Technical project leader involved in management and execution of various content management projects.

Technical Project Lead:

Client: BP PLC. (Energy domain)

Team Size: 6

Duration: September 2015 till date

Location: Naperville, IL

Co-ordinate with the business team in requirement gathering, User Acceptance testing, deployment and providing regular status updates for all ECM projects in the client organization.

Provide Technical Leadership to the project teams managing the onsite (US, UK) APAC) offshore (India) project teams.

Direct interactions with key client stakeholders to gather project requirements, submission of project proposals, project estimates, project plans and own the project delivery. End to end project management activities.

Supervise team’s efforts to pursue incidents and problems to resolution and performing root cause analysis for critical and recurring incidents.

Participate in the development of project plans, task assignments, time estimates and risk management.

Assign, monitor and review project related activities performed by team members.

Maintain team skill levels by managing transfers on and off the team, cross-training and ensuring proper hand-off/ take-over protocols.

Ensure proper knowledge management inside the team.

Act as a point of escalation for business users and team members.

Manage scope, planning, tracking, change control aspects of the project.

ECM Consultant/Project Lead:

Client: National Grid PLC. (Utilities domain)

Team Size: 8

Duration: June 2014 to September 2015

Location: Syracuse, NY

Collaborating with Customer’s Enterprise Architecture team in development of ECM Vision, overall architecture road-map and governance model.

Driving the organization’s Enterprise content management strategy for different units owning ECM products catering ECM needs of different departments/business units.

Served as a member of Enterprise architecture governing board (AGB) to analyze, validate ECM products aligning towards the ECM strategy defined at the organization level.

Driving all the ECM initiatives working with the customer’s Information Systems and Business relationship managers, providing architecture consulting and assisting the delivery teams for implementation.

In-depth Technical Consultation to different client stakeholders and management across line of business.

Gathering functional and non-functional requirements and propose solution to meet specific business requirements.

Work with different vendor design teams to realize the solution architecture by providing suggestions on design options.

Review and validate the design decisions taken by the design teams.

Work with client architecture teams and validate the non-functional requirements, discussing and providing inputs on architecture options

Manage business expectations and communications with stakeholders and management.

Technical Lead:

Client: PriceWaterhouseCoopers (Financial services domain)

Team Size: 8

Duration: December 2010 to June 2013

Location: Bangalore/London, UK

Worked as Onsite lead for the application development and support team.

Served as technical lead/single point of contact for Documentum projects building/integrating on the Documentum platform and seeking Documentum expertise including responses to technical issues and information on best practices.

Co-ordination between the clients Business/Technical groups and offshore development teams for the development/upgrade of Documentum based Document Management System.

Collaborated with internal development and support organizations (vendors) to facilitate the deployment of new customer applications.

Experienced in leading and managing offshore - onshore teams across multiple locations.

Handled multiple roles like Technical Lead, project lead and testing coordinator for the application development, support and maintenance projects.

Involved in end to end process of upgrading the Documentum content servers and other supportive environment from 6.5 Sp1 versions to 6.7 SP1 versions.

Application Portfolio Lead

Client: Thames Water (Utilities domain)

Team Size: 4

Duration: June 2013 to June 2014

Location: Bangalore/ London, UK

Onsite lead for global Documentum application support managing global applications and ECM components for different geographies on different Documentum versions.

Administering and supporting Project Prioritization and managing deliverables on behalf of the organization’s project portfolio and reporting results to the Senior Executives.

Monitoring the organization's project portfolio for compliance with customer's project management standards including monthly/quarterly project forecasts, and performance metrics.

Executing continual process improvement, procedures, and operations including both Organization's portfolio management as well as project management standards.

Assisting internal managers and leaders to ensure customers are being serviced as needed.

Performing initial risk assessment and documentation of risk mitigation plans and contingency procedures and maintaining it throughout the implementation of the project.

Skills: Documentum, OpenText, Digital Asset Management

Tools: BMC Remedy, HP Quality center.

Documentum Skills: WebTop, Documentum Administrator, Workflow Manager, DocApp Installer, Application Builder, DQL, CADRender, Rendercenter, Docloader.

Previous Experience

Organization: Infosys Technologies Limited, Deloitte and Touché LLP and Accenture India Pvt. Ltd, Bangalore.

Industry: Healthcare and Life science,

Designation: Technology Lead – Documentum Lead (Various roles)

Duration: November 2004 to November 2010

Role: Technical lead involved in management and execution of various content management projects.

Key Responsibilities:

Manage Documentum 5.3x and 6.0 systems and clients on HPUNIX and Windows infrastructures.

Serve as technical lead/single point of contact for Documentum offshore projects building/integrating on the Documentum platform and seeking Documentum expertise including responses to technical issues and information on best practices.

Incident management: Handling high priority/escalated issues.

Collaborated with internal development and support organizations (vendors) to facilitate the deployment of new customer applications.

Incident and problem management and L2/L3 support

Troubleshoot technical issues encountered by projects.

Responsible for requirements gathering, quality of system and/or implementation of the system requirements.

Administration (Solaris, Linux and Windows) n support of Documentum electronic content management system and various associated tools and applications

Change manager and technical approver for all RFC executed across Documentum platform.

Planning, prioritization and implementation of all bug fixes and Change requests for all applications across Documentum platform.

Technical Environment: Documentum 5.3 and 6.0

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