RUKIATU K COLLIER

**** **** *** ****, ******, Texas 76039. 614-***-****, aczdwi@r.postjobfree.com

PROFESSIONAL SUMMARY

An experienced IT Professional with a solid background in database management and design, with working knowledge in writing complex SQL/T-SQL scripts, stored procedures, triggers, indexes and views in Microsoft SQL Server. An excellent analyst and communicator with good interpersonal skills who takes great pride in finding the right solution for difficult problems. Highly motivated and currently seeking a challenging position as Application/Production Support Analyst.

SKILLS

Microsoft SQL Server, Oracle 9i/11g

SQL, T-SQL

Microsoft Excel, Access and PowerPoint

Remedy, Putty

SharePoint /Access web app

Data cleaning and analysis

Customer service

Troubleshooting

Unix/Linux Scripting

PROFESSIONAL EXPERIENCE

SharePoint Consultant, Victory Human Services: January 2017 – March 2017

Created SharePoint sites including access web apps, document libraries, reports, lists and links to other web sites using SharePoint 2016

Delivered SharePoint training to users and administrators

Provided end user support for SharePoint Helpdesk tickets

Production Support Analyst, NEC Corporation of America: January 2016 – December 2016

Managed Microsoft SQL Server database for production environments using SQL Server Management studio, Database engine Tuning Advisor and SQL Server Profiler

Performed data extraction requests in Microsoft SQL Server/Oracle databases using SQL scripts

Troubleshoot data center related issues in Remedy Ticketing System by performing research, root Cause analysis and resolution using SQL and Unix scripting

Performed the day to day system checks and configuration of Microsoft SQL servers, job queues and prioritize allocation of resources

Online Technical Support Banker, JP Morgan Chase USA: July 2014 – December 2015.

Provided technical support to online banking Customers using online application for financial transactions

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Resolves product and service issues by clarifying the customer's complaint, determining the cause of the problem, selecting the best solution to resolve the problem, expediting correction or adjustment and following up to ensure resolution.

Technical Support/Customer Service Staff, Teleperformance USA: October 2013-June 2014

Troubleshoot company’s IT equipment and system problems

Provided support for Customer inquiries, complaints and resolution of issues

Assistance System Analyst, IBM Limited Sierra Leone: April 2010- May 2013

Implement recovery procedures, performed full system recovery and restores, handle performance tuning and conduct regular system backups

Performed in depth analysis of data & prepared periodic service level reports for call center environment using Microsoft Access, Excel and SQL

Performed numerous data extraction requests using SQL and T-SQL scripts

Performed the day to day system checks and configuration of Microsoft SQL servers, job queues and prioritize allocation of resources using SQL and Unix commands

Responsible for process management in Solaris operating environment

EDUCATION & CERTIFICATION

Certificate in Big Data and Cybersecurity– 2016, Massachusetts Institute of Technology

IT Systems Administration (WCITP) – 2014, MyComputerCareer Columbus, OH

B.Sc. Computer Science (Honors) – 2012, Njala University Freetown Sierra Leone

Diploma in Data Processing (Distinction) – 2007, Njala University Freetown Sierra Leone

Certifications: Querying Microsoft SQL Server 2012, Network+ CompTIA, A+ CompTIA,

MCTS Windows 7, MTA Security, MTA Window Server, Linux System Administration,

Microsoft Excel and Access.

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