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Sales Customer Service

Location:
Gurnee, IL, 60031
Posted:
March 20, 2017

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Resume:

Edward P. Hayes

815-***-****

SUMMARY

Accomplished business professional specializing in procurement, with office, administrative, customer service. Expertise includes knowledge and application of multiple inventory management systems. Excellent analytical and organizational abilities. Self-motivated, hard-working, and dependable. Quick to learn new skills and apply them to improve the productivity and quality of the work assignments, and for personal growth and self-development. Results-oriented. A team player with the ability to interact effectively with co-workers, supervisors, and customers. A conscientious worker who accepts challenges and takes pride in performing accurate and quality work.

BUSINESS EXPERIENCE

MAURICE SPORTING GOODS, INC 2013-Current

Maurice Sporting Goods established in 1923, is a leading distributor of outdoor sporting goods to large format retail customers throughout North America. Our product categories include fishing, hunting, marine, camping, outdoor activities, fitness, and athletics. Our customers include mass retail and sporting goods chains throughout the United States and Canada, as well as a network of more than 1,000 independent retailers. Advanced Warehouse Replenishment Analyst

Manage warehouse inventory to achieve fill rate and MOH targets.

Ensure assigned vendors adhere to performance/order fulfillment standards.

Generate accurate forecasts by blending information from the item level forecasting (ILF) process, the E3-AWR forecasting system, and other information sources.

Use sound financial logic to create purchase orders and aggressively hold vendors accountable for fulfilling orders in a timely manner.

Leverage best practices in communication and planning, as well as, advanced forecasting and replenishment systems to achieve performance objectives for all assigned SKUs.

Periodically review AWR system settings for accuracy and relevancy.

Expedite, defer, and cancel purchase orders to accommodate shifting sales patterns.

Responsible for department reporting to Human Resources for weekly employee time off. PET FACTORY, INC 2009-2013

Pet Factory has been manufacturing American rawhide products since 1989. Majority of dog chews originate from countries outside US borders even though American Beefhide is considered the Prime #1 choice. Pet Factory is one of the few remaining manufacturers in the United States who actually use USA raised cattle hides and manufacture in the USA. Inventory Manager

Directs movement, storage and processing of inventory.

Maintains records of materials in inventory and on order.

Provides information to determine status of current orders and to forecast needs for future orders.

Compiles records of amount, type, and value of material or stock on hand.

Monitors reorder points, and initiates action to replenish stock.

Oversees routine inventory cycle counts and monthly/quarterly/ and year end physical inventory counts.

Assists in reconciling inventory discrepancies.

Compiles information on receipt or disbursement of inventories and computes inventory balances, price and costs. UNITED NATURAL FOODS, INC 2005-2009

United Natural Foods is the largest publicly traded wholesale distributor to the natural and organic foods industry. Carrying more than 40,000 products, the Company supplies over 20,000 customers nationwide and services a wide variety of retail formats, including super natural chains, independent natural products retailers and conventional supermarkets. Perishable Buyer

Manage, develop and direct $43 million in annual sales for western division in natural and organic markets. A buyer has the responsibility to manage their items and vendors to maintain a strong service level, maximize profitability, and maintain optimal inventory levels. Responsibilities include but not limited to the following:

Place orders for all assigned vendors.

Maintain a service level of 98%-100% on daily basis.

Conduct meetings with assigned vendors and brokers.

Review new items and present recommendations on them during new item meetings.

Complete quarterly circular planning for assigned categories.

Submit all negotiated circular plans for marketing by each month’s deadline.

Negotiate promotional allowances from the vendor for publication in the Monthly Specials Book.

Maximize profitability for assigned vendors by forward buying against available allowances.

Maintain inventory levels in the prescribed days on hand for assigned categories.

Maintain low credit spoilage losses below the range for assigned categories.

Monitor business trends within assigned categories.

Review assigned items for slow moving items that can be discontinued.

Work closely with sales, marketing, transportation, and operations to get them accurate information regarding inquires on assigned items and vendors.

Supervise assisting associate.

Complete special project as assigned.

ATD, INC 2002-2005

Purchasing Specialist

A privately held corporation dealing with the manufacturing and sales of breath alcohol testing devices. Completed various requested tasks including but not limited to the following:

Expediting of orders to satisfy demand of manufacturing and sales.

Purchase and replenish supplies to meet production and sales requirements and maintain appropriate inventories, monitor on time delivery, process returns of damage or parts shipped incorrectly from suppliers.

Achieved and maintained 98.0% to 99.00% in stock accuracy for all categories.

Evaluate inventories, create and manage orders, track usages and receipts, and maintain appropriate safety stock to ensure a smooth supply of goods and supplies for the designated operating units. MULTIFOODS DISTRIBUTION GROUP, INC. 2000 to 2002

Procurement Analyst III

Complete the corporate directive of developing and increasing the use of the automatic buying system (E3) to manage the inventory level for the oil, flour, and canned goods categories. Oversee more than 3,000 warehouse/SKU combinations on a weekly basis. Establish the standard of 98%- 100% in stock service level for all replenishable items. Work directly with the E3 inventory system on the DEV400.

Responsible for product replenishment of oil, flour, and canned goods for four central warehouses located in Colorado, Texas, and Indiana. Previously responsible for replenishment of above categories at three east coast warehouses.

Achieved 98.0% to 99.5% in-stock accuracy for all categories. Reduced average inventory by door while maximizing sales.

Increased transportation revenue for the Indiana warehouse by an annual amount of $45,000.

Controlled and completed all pricing discrepancies with merchandise managers and accounts payable.

Reduced average inventory of each warehouse by the process of SKU rationalization. GART SPORTING GOODS / SPORTMART, INC. 1995 to 2000 E3 Inventory Manager 1997 to 2000

Execute the corporate directive of developing and expanding the use of the automatic buying system (E3) to manage the inventory level for hunting and the fishing hardlines department. Monitor more than 60,000 store/SKU combinations on a weekly basis. Establish the standard of 95%-100% in stock service level for all replenishable items. Work directly with the E3 inventory system on the AS/400. Increased utilization of E3 and achieved 95.9% to 99.5% in-stock accuracy for all departments. Reduced average inventory by door while maximizing sales.

Researched additional SKU’s to add to E3, developed sales and receipt projections for the items on E3 to be used in the OTB process, and worked with the buyers to ensure that the departmental OTB’s are adhered to while maximizing the use of E3.

Monitored sales and receipts to the plan to determine the course of action.

Received E3 Certification

Received two Bullseye Awards for forecasting accuracy

Receiving one Key Award for forecasting and service level accuracy Administrative Assistant 1995 - 1997

Provided support to the Merchandising Division with day-to-day office activities. Reviewed purchase order entry status on a weekly basis, maintained account SKU base in the AS/400, monitored all changes to ensure accuracy, and assisted the merchandising staff in filing, faxing, and form execution. Received the Raving Fan Award.

EDUCATION AND COMPUTER SKILLS

Graduate Notre Dame High School College Prep Curriculum 1988 E3 Slim Automatic Replenishment system with graphic emulator, E3 Trim Automatic Replenishment system, MRP, JDA Software with the AS/400, Gemini software with the DEV/400, Windows 4.0, Lotus 1-2-3, WordPerfect, Microsoft Word, Microsoft Excel, Microsoft Outlook, Windows XP.



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