Customer Service Human Resources

CV – Mariana Ribas

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Mariana Carvalho Bessa RIBAS (Ms)

PERSONAL INFORMATION

Date of Birth: 11th July, 1981 Nationality: Portuguese Address: 29630 Benalmádena (Málaga, Spain)

E-mail: aczdv6@r.postjobfree.com Phone:+ (34-600-***-*** Skype: marianabribas Linkedin: www.linkedin.com/in/mariana-ribas-953ab232 SUMMARY

My background and work experience have allowed me to develop the necessary skills to adapt to any environment and go beyond what is expected of me. It also gave me the ability to learn fast using critical and analytical thinking in order to adapt to different situations, both individually and within a team. I am seeking to redirect my career towards what I am passionate about, translation and localization. To this end, I believe that the combination of my background, professional experience and language skills would make me an asset as a translation collaborator in your company.

EDUCATION / QUALIFICATIONS

2004 (September) – 2008

(November)

Translation and Interpreting Degree

ISAG University – Oporto, Portugal

1999 (September) – 2003

(December)

Psychology Degree

ISMAI University – Oporto, Portugal

WORK EXPERIENCE

2010 – Currently

2013 (July) – Currently

Freelance Translator

Translation of technical, IT & software, webpage, marketing and legal documentation from English, French and Spanish to Portuguese;

Proofreading.

Academic Officer

Les Roches Marbella International School of Hotel Management – Marbella, Spain

Responsible for providing support to core activities within the university;

Provide general support for the administration of current students;

Prepare and follow-up on grade reports, as well as academic and standings progress monitoring;

Statistical analysis and tracking;

Credit transfer assessment.

CV – Mariana Ribas

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2011 (December) – 2013

(July)

Customer Service Representative / Translator

TiendAnimal S.L. – Málaga, Spain

Managed the Portuguese customer service team;

Translated webpage contents from English and Spanish to Portuguese;

Maintained the Portuguese social network (Facebook);

Followed-up on incoming calls/emails and handled customers complaints;

Attracted potential customers by providing information about products and services, and maintained customer records.

2009 (November) – 2011

(December)

Office Administrator / Service Center Agent Online (SAP HR) NGA Human Resources – Granada, Spain

Service Center Agent Online (SAP HR)

Followed-up on incoming calls/emails;

Categorized, prioritized and solved customer’s questions, problems and requests;

Handled / created tickets in HR Workspace;

Entered data in the system and maintained databases with information available to employees and HR representatives;

Managed customer requests via Contrat@ and Sistema Red (Spanish Social Security system)

Office Administrator

Reception duties;

Customer service;

Developed and implemented administrative service systems including office management, travel arrangements, office space utilization, facilities management and administrative support to different departments. 2008 (October) – 2009

(October)

Translator

SDL Spain, S.L. – Granada, Spain

Translation of technical, software, webpage and marketing documentation from English, French and Spanish to Portuguese;

Proofreading;

Project management.

2008 (Abril) – 2008

(September)

Translator Traineeship

Portuguese Translation Unit - European Parliament, Luxembourg

Translation of documents in the scope of the European Union from English, French and Spanish to Portuguese.

2002 (November) – 2003 (May) Human Resources – Recruiting EGOR - RH Norte, Oporto (Portugal)

Internship in the area of recruiting;

Collaborated on sourcing for candidates, screening curriculums and applications, scheduling in-house interviews, conducting personality tests and preparing reports. SKILLS

Languages Portuguese (Native), English (C2), Spanish (C2), French (B1) Proficiency C2 English (ESOL Examinations - University of Cambridge) Spanish (Lancaster College)

French (Institut Français de Porto)

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Initiation Russian (Lancaster College)

IT

Proficient in Excel, Word, PowerPoint, Microsoft Outlook and Windows operating system; Very good knowledge in the use of translation software: Trados Studio 2015, SDLX and MultiTerm;

Knowledge in the use of other CAT tools: Passolo and Catalyst; Skilled with SAP HR;

Skilled with IBM Lotus Notes software.

Additional Competences Payroll and Social Security, NorthgateArinso Payroll and Social Security, CEA – Granada, Spain

SAP HR, NorthgateArinso

AWARDS / ACHIEVEMENTS

2008 Best Student Award 2007/2008 - Translation and Interpreting Degree, ISAG University

(Oporto, Portugal)

ADDITIONAL INFORMATION

Personal Interests Travelling, cinema, music, photography, Human rights, Animal rights, outdoor sports, Pilates. Currently learning to play golf in Lauro Golf Academy. Driving Licence Category B, car and motorbike owner. REFERENCES

Ms Isabel LEITE

Senior Translator

European Parliament – Portuguese Translation Unit

Plateau du Kirchberg

B.P. 1601

L-2929 Luxembourg

Email: aczdv6@r.postjobfree.com

Tel.: +352-****-*****

Mr Jorge PINHO

Translation Lecturer & Freelance Translator

Rua de Salazares 842

4100-442 Porto, Portugal

Email: aczdv6@r.postjobfree.com

aczdv6@r.postjobfree.com

Tel.: +351-**-***-****

Contact this candidate