Front desk receptionist at an orthopedic facility
Resume:
Jeanette L. Ferryman
Kettering, OH 45420
EMPLOYMENT
Orthopaedic Institute of Dayton - April 2016 to Present
Dayton, OH 45420
Manager: Elizabeth Benter
Position: Front Desk Receptionist
Duties: Greet patients in a curteous manner, check their insurances and primary/referring physicians to be sure they are
updated in our computer system, collect copays when necessary, help patients with any other issues they may have regarding their
appointments or bills. Check patients out and schedule for follow up visits, post op visits, or interoffice referrals to another
physician in our practice. We also help patients with disability forms and medical release forms by ensuring the forms are properly
filled out and signed before going to the Disability Department. There are 13 physicians in this practice and as many as 200 patients
can be seen in one day so it is a very busy and sometimes stressful work enviornment. I have learned to cope with disgruntled patients
and patients who become impatient when physicians run behind in their clinics due to patient volume or exam rooms being full.
Elder-Beermans Department Store - March 2016 - April 2016
2050 Dorothy Lane
Dayton, OH 45420
Manager: Doris
Position: Sales Associate in Womens Wear
Duties: Ensuring cash register opened with $200.00 daily and closed with $200.00 daily. Greet customers in a friendly manner ringing up
merchandise and applying coupons when applicable. As a customer service representative, it was my duty to know what types of discounts our
department was offering and on what items. Also handled returns and opened up credit card acccounts for customers.
Miami Valley Cardiology - April 2011 - Jan 2016
122 Wyoming Street
Dayton, OH 45409
Manager: Michelle Reedy
Position: Transcriptionist
Duties: Transcribed cardiology reports such as stress tests, echocardiograms, and Holter monitors. Monitored the physicians who read and dictated these
various tests to ensure patient testing was completed in a timely manner. Transcribed physician letters/memos. Dictation was done through an outside service
called Transcend who would actually transcribe the documents and then our department would edit the reports. One physician dictated his reports on micro tapes,
which we also transcribed. Our department was also responsible for faxing physician office letters to the patient's primary/referring physician through the computer.
It was crucial to keep on top of the reading physician schedules as this could potentially change weekly. It is also important to note that our department also had
to stay on top of two other satelite offices as well as the main office for stress testing and echocardiogram testing results for our patients.
Orthopedics of Southwest Ohio - August 2010 - April 2011
4160 Little York Rd
Dayton, OH
Manager: Jennifer Evans
Position: Transcriptionist
Duties: Responsible for keeping track of daily transcription statistics and transcribing progress reports notes for all orthopedic specialities in this group to
include spine, hands, knees, hips, and feet. This group also included a physician who ran a pain clinic and we were responsible for the dictation of his operative notes.
Dayton Children's Medical Center
One Children's Plaza
Dayton, OH 45409
Manager: Dan Gross
Position: Transcriptonist III
Duties: Responsible for running out daily transcription statistics. Transcribed History and Physicals, Consultations, Discharge Summaries, and Operative Reports.
Our department also transcribed for 35 speciality clinics to include Dermatology, Developmental Pediatrics, Rheumatology, Plastic Surgery, Onco-Neurology, etc.
I was the lead transcriptionist and handled physician questions concerning missing dictation, etc.
Education:
High School:
DeVilbiss High School
Upton Avenue
Toledo, OH
Completed four years of high school and graduated in June 1971
College:
Sinclair Community College
Third Street
Dayton, OH
Completed 2 years of community college and graduated in June of 2004 with an Associates Degree in Health Information
Management with RHIT (Registered Health Information Technician) certification
References:
Pam Worthington
Accountant at Speedway
500 Speedway Drive
Enon, OH45323
Riza Colinares-Estes
Former Coworker at Miami Valley Cardiology
9884 Mandel Dr.
Centerville, OH 45458
Michelle Cenky
Former Coworker at Miami Valley Cardiology
Columbus, OH
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