*** **** **** ** • ROSWELL, GA *****

PHONE 678-***-**** • E-MAIL aczdo1@r.postjobfree.com

DANIEL MURRAY

PROFESSIONAL PROFILE

Talented and accomplished IT Professional with proven ability to successfully direct information technology and support service operations. Strategic leader, adept at motivating and fostering teamwork towards the continuous improvement of operations and services. Solution focused with a broad based experience and hands-on skills demonstrating proficiency in completing company-wide projects on time and within budget. Core competency as follows:

AREAS OF EXPERTISE

Strategic IT Planning

Leadership & Talent Management

Infrastructure and Operations

Vendor & Client Relations

Program Implementation and Reengineering

Budgeting & Cost Control

Technical Administration and Support

Data Center Management

Infrastructure Deployment

Tools and Automation

PROFESSIONAL EXPERIENCE

Cogeco Peer 1, Atlanta, GA January 2016 - Present

Senior Premier Technical Support Manager

Management of a Global Customer Experience team.

Manage technical customer support activities in 24X7X365 global environment

Accountable for the performance of the technical support team, which will be measured through KPI’s linked to volume, SLA’s, quality & customer satisfaction

Develop, track, and control the annual operating and capital budgets

Network security design VPN / 2 part authorization (safenet )

Define IT strategic and operational planning to achieve business goals to meet ITIL Standards

Experienced in leading a fast paced technical organization while driving transformation and continuous improvement

Customer design review for new and upgrade Infrastructure (server Windows / Linux and network design)

Manage projects for new and existing customers

Points of Light Foundation, Atlanta, GA June 2014 – Nov 2015

Senior Director of Operations and Technology

Management of senior engineers and operational teams.

Managed daily operations, help desk, infrastructure of multiple locations state wide

Infrastructure and operations development, buildout and support

Server upgrades 2003/2008 to 2012r2 virtual environment Hyper-V / VMware

Develop, track, and control the information technology annual operating and capital budgets 20 million

Manage the procurement of hardware, software as well as all services

Network redesign to meet global Infrastructure (Cisco / Juniper Networks)

Define IT strategic and operational planning to achieve business goals

Successful in leading an organization and delivering continuous improvement

Managed RMM tool sets and ticketing system to meet ITIL standards

Created new processes, procedures, SLA and SLO

CDI Managed Service, Roswell, GA March 2013 – May 2014

Managed Service Desk and Engineering for client transition

Coordinated senior management and operational team’s for transition of clients from TechBridge to CDI.

Managed daily operations, scheduling field engineers, training of current and new staff

Worked hands on building RMM tool sets and ticketing system to meet ITIL standards

Created new SLA standards internal and client SLO’s

Customer facing Manager to make a smooth transition from one MSP to CDI MSP

Hands on hardware and software support level 4 for customer migration period (from Techbridge to CDI)

TechBridge Inc., Sandy Springs, GA 2010 - 2013

Managing Director of Engineering

Key member of the executive management team. Developed future in-house and client's strategic direction by delivering new infrastructure solutions, improved ROI through reduced cost and increased productivity in support for small, medium and large non-profit customer base.

Client Network and Server design and project implementation (Server 2008/ 2012 and Cisco firewall)

Lead strategic team to standardize software, hardware, and network solutions to improve support for client infrastructure

Oversaw departmental budgeting with direct drive to maximize ROI

Increased team retention and mentoring with engineering and networking team

Improve team support by producing new methods, procedures, and support documentation for more effective hands-on and remote support models

Managed compliance though SOX, ISO standards, and versioning control

Repackaged services offering to allow for more of a customizable solution

Built and managed backup and recovery solutions, increasing reliability of customer data retention

Mobile Rail Solutions., Chicago, IL 2006 – 2010

Manager of Systems Operations (EVP)

Contracted to establish IT department. Management of daily operations.

Researched and negotiated contracts for IT infrastructure

Implemented policies and procedures that maintained and improved infrastructure reliability to lower support cost.

Data center design for co-location servers, routers, firewalls and san devices

Purchased application software for inventory, assets, expense reporting systems, corporate email and web site to meet new state and federal regulatory requirements

Hired and managed VP’s and department managers and IT staff

Developed company IT policies working directly with CEO and COO to incorporate best business practices throughout the company

Developed Risk Mitigation and Conflict Resolution policies and procedures

Implemented computer-driven bid and proposal processes for consistent and compliant responses to RFQs and contractual specification

HomeBanc., Atlanta, GA 2003 – 2006

VP - Systems Operations

Provided strategic and tactical vision and planning along with daily management of staff consisting of 45 direct/indirect reports spanning all functions of IT infrastructure including database, systems, data center, applications support, desk side support and change management teams for a multi-million dollar privately held financial services company.

Data Center consolidation and move (7 data centers from different states into two collocation sites main and Disaster recovery site). 1400+ servers, routers, MDF’s, all Telco related lines, racks, switches blades, F5, sans and cabling

Focused on implementing department policies and procedures for Sarbanes-Oxley audits

Worked directly with SVP and CIO of Operations for all aspects of the mortgage business, day to day operations, hands on reporting and collaborated with management to create professional development plans for each team member

Responsible for budgeting and EDP maintenance

Facilities build out for remote location from an end user and server stand point

Budgeted recommendations of new IT, facilitates upgrades and new location build out

Contract management with software and hardware vendors

Software compliance auditing

Responsible for more than 1400+ servers, 40 WAN circuits

Earlier Experience

BellSouth, / IT Data Center Manager, Atlanta, GA 2000-2003

IT Engineer, Vanstar / Inercom, Marietta, GA 1998-2000

IT Engineer, ProData Center, Newnan, GA 1996-1998

Electronics, U.S. Army NCO (Honorably Discharged) 1990-1996

TECHNICAL QUALIFICATIONS

Operating Systems: Windows 2012, 2008, UNIX, Solaris, Linux, Cisco IOS

Networking: Cisco 12012to 2600 router infrastructure, Telco knowledge of ATM to OC infrastructure from Lucent equipment to Nortel (56k, 64k, ISDN, PRI, T1, T3, DS1, DS3, OC3, OC12, and OC48) TCP/IP, DNS setup

Applications: MS Products, Database support (Access), monitoring tools EDS's REM, REMEDY, NetCool, Nerve Center, Heat helpdesk, McAfee helpdesk, Norton’s Ghost recovery, RMM tools, MS exchange, Imail Server by Ipswich, MS ISA server, IIS, HTML, CAD, Web Sphere, 3Com, Adobe Products

Licensing and asset management

EDUCATION AND CERTIFICATIONS

2001 American Management Association: Outsource Management, Successfully Managing People, Improving Managerial Skills

1992 University of West Virginia, Information Technology Management Certification

1991 23D Leadership Course 12 Weeks Completed - Fort Lee, Virginia

ITIL v3 Foundation

MCSE 2K8

PMP Certification – lapsed

CCNA

HP/Compaq Repair,

Dell Repair

IBM Repair

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