T: 514-***-**** E: aczdmp@r.postjobfree.com

https://www.linkedin.com/in/howard-gross-75607229/

Dear Sir/Madame,

It is my pleasure to offer you a copy of my resume for the position in Logistics. Within the positions that I have held, I have been called upon to address challenging customer requirements, mentor new hires, redesign and implement distribution processes and generally bring order out of chaos. Part of my diversified, well rounded business knowledge stems from my success in warehouse administration, inventory demand management and customer service.

Within the distribution domain, I have an established track record in demand forecasting and order replenishment. I am confident that I am the ideal candidate for this position based on the following criteria; JOB REQUIREMENTS MY QUALIFICATIONS

3-5 years of experience with Supply

Chain/Demand Planning

10+ years of experience in dealing with inbound and outbound shipping, ground transportation carriers

and customs broker for importing and exporting.

Participate in S&OP optimization

Industry knowledge Direct experience in retail, distribution, construction material, eyewear, electronic equipment and clothing industries

Flexibility to quickly change priorities and direction Successful track record in adapting to changing business conditions in a timely manner

Strong computer skills Knowledge of MS Office, Word, Excel, SAP Supply Chain Management

Strong analytical skills Detail oriented analytical skill set at the strategic and operational level

Ability to work with individuals on a global level Exceptional interdepartmental interfacing skills and external client relationship management skills

Excellent verbal, written and communication skills Excellent problem solving, communication and diplomatic skills

Ability to multitask Proven ability to multitask in a fast paced, frequently changing working environment.

Languages French and English

I trust we will meet in the near future to explore in detail this position and provide me with the opportunity to explain the added value that I will bring to your company and clients. I thank you in advance for your time and consideration and I am looking forward to meeting with you at your earliest convenience.

Respectfully,

Howard Gross

HOWARD GROSS

205-5200 Sources Blvd Dollard Des Ormeaux Quebec H8Z 3M4 Page 2 of 4

T: 514-***-**** E: aczdmp@r.postjobfree.com

ID = Howard Gross

OBJECTIVE

MY OBJECTIVE IS TO WORK AS A SUPERVISOR IN LOGISTICS IN A FAST-PACED ENVIRONMENT THAT WOULD ALLOW ME TO OPTIMIZE THE DISTRIBUTION PROCESS IN ORDER TO MINIMIZE ERRORS, AVOID UNNECESSARY COSTS AND MAXIMIZE CUSTOMER SATISFACTION. MY OBJECTIVE IS TO WORK AS A SUPERVISOR IN LOGISTICS IN A FAST-PACED ENVIRONMENT THAT WOULD ALLOW ME TO OPTIMIZE THE DISTRIBUTION PROCESS IN ORDER TO MINIMIZE ERRORS, AVOID UNNECESSARY COSTS AND MAXIMIZE CUSTOMER SATISFACTION.

WAREHOUSE AND INVENTORY REPLENISHMENT MANAGEMENT EXPERIENCE IN RETAIL AND DISTRIBUTION

EXPERIENCE DEALING WITH GROUND TRANSPORTATION CARRIERS AND CUSTOM BROKERS

PROVEN MULTI-TASKING ABILITIES, COMPUTER LITERATE

HIGHLY ORGANIZED, GOAL DRIVEN, DETAIL ORIENTED

BILINGUAL TEAM LEADER / TEAM PLAYER

EXCELLENT COMMUNICATION,DIPLOMATIC AND CUSTOMER SERVICE SKILLS S

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Solicited by Marchon Canada to rejoin their company and retained employment for 11 years

Reduced back orders by 82% since 2013 at Marchon Canada

Gain confidence of colleagues by being the “Go To” person for answers to questions

Learn SAP Order Management without attending a course

Improve the overall delivery experience of B2B clients for multiple distributors

Introduced initiatives to reduce costs and optimize S&OP S

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Montreal, Quebec Feb 2013-April 2017

(Eyewear Distributor who closed Canadian operations in April 2017) LOGISTICS PARTS AND REFURBISHMENT

ORDER PROCESSING:

Interface with partners in USA to manage stocks, ensure orders leave on time and resolve tactical issues

Provide exceptional after sales customer service

Manage a portfolio of suppliers on a daily basis

Determine from the “DISASSEMBLY REPORT” which frames need to be picked or disassembled in order to complete client orders

Audit inventory selected from parts bins to fulfill orders and participate in order fulfillment during high volume periods

Execute the Bin to Bin transaction to disassemble parts and replenish the parts inventory (ref: LT10)

Point of contact between warehouse and ORDER MANAGEMENT Dept

After orders have been allocated, release DISCREET WAVEPLAN and package orders which includes previous day’s orders released after 4 pm

Prepare shipping documentation and custom forms

Coordinate pickup and deliveries in North America

Maintain a log of PO status

Communicate with vendors, shippers, carriers regarding shipping status and problem resolution

Create daily status reports for management

Review and reconcile weekly/monthly logistics partner invoices RETURNS AND PUT AWAY:

Print out list of parts that have been entered to the RETURN GOOD BIN the previous day

Match and verify list to actual product and oversee PUT AWAY of product (ref: LT10)

Verify RETURNS DEFECTIVES to determine if there are any reusable parts

Instruct clerks on how to prepare tags and update parts inventory (ref: MB11) RECEIVING OF PARTS ORDERED FROM NY:

Create STO’s. Review repackaged parts to ensure they are labeled in standard format OPTIMIZATION PLANNING:

Participate in reorganization of warehouse zones and restructuring of bin locations

Leverage improved forecast accuracy across all departments through S&OP optimization R

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HOWARD GROSS

205-5200 Sources Blvd Dollard Des Ormeaux Quebec H8Z 3M4 Page 3 of 4

T: 514-***-**** E: aczdmp@r.postjobfree.com

ID = Howard Gross

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Montreal, Quebec April 2006 – February 2013

(Electrical and Plumbing Equipment & Supply Wholesaler) CUSTOMER SERVICE – Futurplus Divison

Responsible to reconcile inventory to daily sales by preparing a weekly transfer from distribution center to retail outlet to replenish stock. Prepare a rush transfer for changes in orders.

Prepare orders received through emails, fax and phone for Purolator using Stealth online application to generate shipping documents.

Responsible for counter sales which includes greet the client, help them find the merchandise they need, upsell the initial order where feasible and process the financial transaction.

Prepare quotes on jobs and special request orders.

Inspect merchandise returned and determine if client credit will be issued.

Conduct weekly count cycles to verify accuracy of stock inventory INVENTORY TRAFFIC COORDINATOR

Decide on which carrier (e.g. Purolator, Dicom, Midland, Cardinal, DHL Loomis) to select for North American and International orders based on shipping terms, cost, size of order, destination and customer satisfaction feedback

Coordinate all logistical issues with customs broker for import and export activities

Spearhead and implement opportunities for process improvement, cost savings, leverage of technology, and improved service within the distribution network. Examples include;

o Redesigning the pickup are which resulted in reduced customer waiting time for their order

o Reduce the number of packages of panel breakers needed to fulfill odd quantity of units in an order.

Review client orders for accuracy, inventory availability and service requirements.

Interface with Customer Service in the resolution of client complaints (e.g. short shipments)

Manage raw material and finished goods inventory (re: replenishment, placement, reorder, minimum on hand quantity definition, plan annual inventory physical count, reconciliation of physical count to computer reports).

Prepare retail merchandise displays for sales representatives

Ensures that all damaged and defective merchandise is processed per company standards Montreal, Quebec Sept 1999 – April 2006

(Eyewear Distributor)

INTERIM SUPERVISOR, ORDER MANAGEMENT

PICKING AND PACKING:

Decide how orders will be picked on a daily basis in order to ensure maximum accuracy and minimum picking time.

Provide quality assurance management during picking and packing process

Interface with the parts department regarding substitutions and short shipments.

Verify bill of lading

Maintain ongoing inventory of shipping supplies and prepare requisition for eyeglass cases and boxes. HOWARD GROSS

205-5200 Sources Blvd Dollard Des Ormeaux Quebec H8Z 3M4 Page 4 of 4

T: 514-***-**** E: aczdmp@r.postjobfree.com

ID = Howard Gross

EDUCATION - CITIZENSHIP – LANGUAGES – COMPUTER SKILLS John Abbott College: Creative Arts Program Citizenship: Canadian Driver’s License: Valid Quebec driver’s license with an accident-free record Languages: English, French Computer Skills: Windows, Word, Excel, SAP, STEALTH, Internet Explorer Travel: Montreal and Area REFERENCES AVAILABLE UPON REQUEST

Montreal, Quebec Sept1999 – April 2006

(Eyewear Distributor)

INTERIM SUPERVISOR, ORDER MANAGEMENT

ORDER VERIFICATION:

Audit between 100 -300 orders per day for detail accuracy and initiate corrective action for erroneous orders.

Personally oversee all orders shipped to the Bay and Sears distribution centers.

Respond to retailer queries regarding order discrepancies in a clear, concise and professional fashion RETURNS:

Verify if shipping charges have been prepaid by the client prior to authorizing shipping charge.

Process returns sent by DHL, UPS, PUROLATOR, FEDEX and CANPAR. INVENTORY CONTROL SOFTWARE:

Use SAP Inventory Control on an AS400 computer on a regular basis STAFF MANAGEMENT:

Coach, manage and provide input to staff evaluations

Prioritize workload and promote by example excellence in quality service to customers

Develop, plan and initiate regular meetings with the warehouse employees in order optimize communication and operations planning

SAFETY AND LOSS PREVENTION:

Ensure warehouse safety guidelines are followed

Responsible to ensure that doors are locked after hours and alarm is activated COMMUNICATION:

Participate in meetings and offer suggestions to improve shipping/receiving and safety procedures

Propose ideas for continuous improvement

Communicate daily to executive management as to the status of stock received and orders shipped. Montreal, Quebec Jan 1994 – Sept 1999

RECEIVING SUPERVISOR

STOCK RECEIVING AND PLACEMENT:

Control approximately $ 8 million of store inventory

Manage stock room inventory

Responsible for spot checking the pricing and placement of stock STAFF MANAGEMENT AND SAFETY:

Responsible for managing the daily activities of the janitorial staff

Planning, assigning, supervising and evaluating employee workload and performance

Manage cashiers during the pricing of new merchandise

Hired and managed part time help during the peak season

Continuously monitoring and maintaining health and safety standards and initiatives DELIVERY SCHEDULING:

Schedule drivers, organize orders by shipping destination

Interact with route planning department regarding route planning P

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