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Customer Service Sales

Hartsville, SC, 29550
March 19, 2017

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*** ***** ***** **. *** A*

Hartsville, SC


Phone 843-***-****


Alison Earley


Professional self starter with a wide range of customer service skills including High Speed Data Entry, Negotiation, Problem Solving, professional and pleasant phone voice; Expert Knowledge in Microsoft Office, focusing on Word and Excel, Adobe Illustrator, Adobe Acrobat, and PDM; Excellent communication and negotiation skills; Ability to develop strong relationships across all levels of the organization, react and adapt to new situations quickly, enjoy learning new skills as well as taking on new responsibilities and leadership roles

Employment History

February 2015 to Current MarMac Company of Dupont McBee, SC

Technical Designer / Engineer / Business Analyst

Research new developments, innovations, and testing strategies

Generating and reviewing spec packages via PDM

Product development containing labels and formations as well as a variety of other safety products via Photoshop and Illustrator

Coordinating with multiple departments to provide concrete quality checks and lab testing

Analyzing information by using programs such as Excel and Access

Building and construction of hazmat and protective gear to be worn in severe situations

November 2006 to June 2014 Knights Apparel Spartanburg, SC

Overseas Production Coordinator

Interacting with overseas factories on a daily basis ensuring routine checks of progress

Receiving product samples for final approval to distribute for advertisement photos., meetings, etc

Realizing factory needs and helping everyone work together to meet pressed deadlines

Coordinating with multiple departments on a daily basis to solve problems regarding containers arriving late, quality checks, and lab testing

Lending skills to associate departments where necessary.

Actively correcting discovered problem areas in production workflow.

Attending Sales meetings out of state and contributing ideas from a multi-departmental aspect.

Merchandising/Art/Customer Service Coordinator

Running and validating reports for Customer Service.

Updating and maintaining fashion industry knowledge for use in upcoming styles.

Deciding which graphics designs to put on a variety of styles.

Organizing sales meeting materials in order to showcase products and company focus.

Maintenance Production Information Specialist

Ensuring correct accessories are on garments and garments are presentable to customer stores.

Controlling customer charge backs, approvals, rejections and coordinating with factories and internal departments to verify accuracy of product information.

Processing reports.

Technical Design Coordinator

Review of daily reports to and coordinating with Customer Service manager to determine order status and completion order.

Research additional accessory information from product specification.

Including comments and special packing details to PO information.

Ensure factories are adhering to company policies and procedures.

Attending product order review meetings.

Maintain consistency in packing requirements packing across multiple product categories.

Responsible for special projects as assigned.

Accessory Approval

Domestic Production Coordinator

Responsible for special projects as assigned.

Creating summaries for new bulks as assigned

Checking artwork for approval status

Issuing pull sheets and trim pulls for each order

Updating printer on changes and status of order

Scheduling shipments

Entering work orders in new KRP system

Checking shipment status of each order

Subbing, Actualizing, Receiving work orders in new KRP system

Sorting out pick tickets to send to invoicing

Checking completed orders before creating AP packages

Retail Service Specialist

Responsible for generating daily reports of the Wa-Mart deliveries and the status of the orders

Providing container delivery information to sales to determine available orders

Maintains available inventory for current and upcoming orders

Ability to provide answers to all questions regarding orders or products domestically or internationally

Familiar with all past, current, and upcoming lines of products for the customer

Works with distribution center to ensure orders are correct and shipped on time to meet customer satisfaction

Replenishment of product by team/league to determine point of sale for Wal-mart / Wal-mart Canada


August 2002 – May 2005 Spartanburg High School


Received Certified Nursing Assistant degree.

Received advanced education in Customer Service.

September 2010 – Current Strayer University


Currently attending school for bachelor’s degree.

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