JOHN BAILEY

**** ****** ******* **** *** Diego, CA 92108 619-***-**** aczdl2@r.postjobfree.com LinkedIn Profile OBJECTIVE

Professional Network Specialist in maintaining operating systems and network equipment while providing technical support to end users. Expertly manage critical business data, ensuring security and integrity. Successful deployments of systems, applications and end user workstations. Driven troubleshooter who constantly seeks solutions to complicated issues via the OSI model. EDUCATION

California Institute of Arts & Technology, San Diego, CA Nov. 2013 - Present Claire Institute, San Diego, CA April 2000 - July 2000 CERTIFICATIONS LICENSE NUMBER

CompTIA A+ GDGKVE7JZCB4SCZY

CompTIA Network + GVGRDWFE1H1QCMHR

CompTIA Security + RFHQGSXMC344SRBG

Cisco CCENT 424634169868BLDG

Cisco CCNA Routing & Switching 425127996473ELUJ

Cisco CCNA Security Expected Mar. 2017

Cisco CCNP Routing & Switching 427697871178BSUH

MCTS Windows 7 F188-4714

Current active DOD Secret Clearance

PROFESSIONAL SKILLS

O/S: Windows XP, Vista, 7, 8, 10

Workstations, Servers, Printers: Installation & Troubleshoot Hardware & Software

Virtualization: Oracle VM VirtualBox, GNS3

Group Policy, Local Security Policy

IPS: McAfee (Host Based Security System)

Routers, Switches (Cisco)

Routing Protocols: RIP, OSPF, EIGRP, BGP

TCP/IP: DNS, DHCP, NAT/PAT, SSH, SSL/TLS, FTP, HTTP/HTTPS, IPSEC, PPTP, L2TP, ARP, IPv4/IPv6, SNMP, SMTP, POPv3, IMAPv4, VLAN, VPN, MPLS

LAN/WAN

Network Analyzers: Wireshark

Ticketing System: BCM Remedy IT Service Management (8.1.00)

Remote Access: DameWare Remote Support (12.0)

CAC Program: ActivClient x64 (7.0.225)

EXPERIENCE

Space and Warfare Command Center - SPAWAR, Point Loma, CA Dec.2015 – Nov. 2016 Workstation Technician Tier II (Contractor)

Supported over 900+ workstations and 100+ network printers

Configured and troubleshoot Windows workstations, printers, network connectivity issues, hardware and software

Mitigated vulnerabilities through Assured Compliance Assessment Solution (ACAS) and McAfee Host Based Security System (HBSS)

Worked with SPAWAR Service Desk, SSCPAC Network Security and the DADM’s team to resolve system security and network related issues

Deployed imaged workstations through the network or disk US Marine Corps Recruit Depot, San Diego, CA May 2015 - Dec. 2015 IT Specialist Junior (Contractor)

Resolved tickets through Remedy for various hardware and software issues

Achieved high level of customer satisfaction through patient, methodical approach to problem solving

Migrated user data from old to new workstations

Imaged new computers, repaired and maintained military systems and troubleshoot remotely Primex Funding Service/Elite Real Estate, Del Mar, CA Feb. 2014 - May 2015 IT Help Desk Specialist

JOHN BAILEY

6052 Rancho Mission Road San Diego, CA 92108 619-***-**** aczdl2@r.postjobfree.com LinkedIn Profile

Provided technical support to Real Estate agents, Loan officers, Loan Processors, Managers and Brokers

Installed, configured and troubleshoot Windows, Anti-Virus, hardware and software on end user devices

Backed up end user data periodically and used remote desktop to troubleshoot user machines

Document all issues and generate reports detailing common problems Primex Funding Service/Elite Real Estate, Del Mar, CA Mar. 2010 - Feb 2014 Real Estate Agent/Loan Processor

Performed weekly pipeline reviews with management

Assisted in establishing relationships with lenders and procuring warehouse lines

Attended comprehensive sales training programs

Worked with conventional, subprime, conforming, and non-conforming jumbo loans Mortgage Marketing Group, San Diego, CA June 2000 - Dec. 2009 Manager of Marketing and Promotion

Managed marketing, promotions, training programs and product sales for National Seminar Speaker – Dan Pinto

Managed and supervised a minimum of 20 employees

Organized events, coordinated seminar schedules, booked hotel events and set banquet orders

Liaison to corporate sponsors for mortgage workshops