Don Bouchard aczdjk@r.postjobfree.com

* ********* ** ****: 774-***-****

Brimfield, MA 01010

SUMMARY:

High performing Director of Quality Assurance with outstanding experience in both Quality Control and Quality Assurance roles. Expertise includes quality management system overview, implementation and continuous improvement; corrective and preventive actions; calibration; laboratory management; supplier quality engineering; and Six Sigma DMAIC lean process techniques.

Calmly and effectively copes with constant change; maintains logic, clarity and composure during unsettled times and in pressure-intensive situations. A hands-on, value-based leader and team builder with proven expertise managing and inspiring teams to go above and beyond what they believe possible, creating a confidence-instilling climate where every member is valued for their contributions. Strengths include:

A collaborative leader with exceptional overall business perspective.

Analytical problem solver, skilled in developing strategic plans and procedures to optimize efficiency.

Keen eye for detail, with the ability to concentrate on the "big picture" while managing day-to-day QA operations and maintaining a laser-sharp focus on the company’s mission, goals and revenue objectives.

Customer focused to ensure relationships are maintained and concerns are properly addressed.

PROFESSIONAL EXPERIENCE:

TTM Technologies, Stafford CT 2004 - Present

TTM Technologies is a printed circuit board contract manufacturer with 26 plants throughout the world supporting a wide customer base from Aerospace / Defense to Computing and Cellular markets.

Director, Quality Assurance (Sept 2016 - Present)

Responsible for quality oversite for all CT sites. This includes printed circuit fabrication, assembly, and machining of metal boxes. Oversite includes Supplier Quality Engineering, Quality Engineering, Quality Systems, Calibration, and Test Labs supporting Production and Shipment with three direct report Quality Managers.

Quality Management Representative for AS9100 / ISO9001, NADCAP and MIL-PRF-31032.

Reduced factory RMA by 30%, via practical problem solving, waste elimination, 5 why’s and 8D models, FMEA, Rapid Problem Solving projects and lean initiatives.

Established operator engagement on returned product by creating weekly reporting supported by QE team.

Developed automated AVL to monitor supplier approvals

Managed bi-weekly MBF to review all quality metrics for assigning projects to address high drivers of defects, scrap and waste and report to corporate.

Interact with both domestic and international customers effectively dealing with intercultural differences

Develop corporate Zero Defect Plan for F35 program

Quality Assurance Manager (2015 - 2016)

Managed a staff of 10 to sustain compliance to AS9100 and ISO9001, calibration and laboratories in support of quality acceptance testing.

Conducted AS9100 and NADCAP compliance audits. Coordinated internal audit schedule and third party audits.

Don Bouchard aczdjk@r.postjobfree.com Page Two

TTM Continued;

Brought the company back on track with 100% on time reporting and data package submittal to DLA

Managed Management Review data and metrics as well as continuous improvement presentations from assigned teams.

Complete review of Failure Analysis reports for reliability concerns of product.

Managed customer visits and audits.

Quality Control Manager (2013 - 2016)

Managed staff of 50 to 60 technicians, communicate quality issues with production and engineering

Managed staff of 50 to 60 in day to day operations of visual inspection, lab testing, and shipping operations.

Maintained IPC-600 certifications for all operators.

Executed weekly management quality improvement meeting.

Engaged staff on yearly training requirements and production requirements through daily team meetings.

Quality Engineer / Supervisor (2004 - 2013)

Managed staff of 18 inspection and rework technicians supporting customer delivery and recovery

Maintained certification of 100 production operators to J-STD-001 and IPC-610 requirements.

Managed day to day operations for inspectors for quality requirements and product scheduling

Managed customer return for in warranty and out of warranty parts – drive turn time down from 140 to 30 days

Quality interface for three of our tops customers, driving PPM from 8,000 to under 1,000

Engaged RCCA with production floor and engineering target Level 1 mistake proofs.

EDUCATION:

May 2008 Master of Business Administration (Nichols College)

May 2003 Bachelor of Science in Business Administration (Nichols College)

Double major focused in Management and Finance

Magna Cum Laude

PROFESSIONAL DEVELOPMENT:

ISO9001 / AS9100 / NADCAP – Internal Auditor Training

IPC CIT J-STD-001 and IPC-610

IPC CIS IPC-600

Frontline Leadership Training

DuPont Safety Training

Developing Leadership Excellence

Leadership Communications Excellence

Community Engagement:

Volunteer coaching softball and soccer for Town of Brimfield sports

Member at large for Quaboag Little League

Member on the Brimfield Recreation Committee

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