Management Project

Surjeet Singh

Business Analyst

Self-motivated and dedicated Banking/IT Professional with over 7 years of professional experience ranging from Banking- Financial Services to teaching in top notched Universities of India. Primary focus on Business Requirement Analysis, Creation of Business/Functional Requirement Documents, Process Mapping, Defining Quality Processes, Developing Use Case Scenario, Testing/Supporting UAT, providing post implementation support, and performing root cause analysis of production defects. Confident and poised in interactions with stakeholders, sponsors, business, clients and management. Detail-oriented and resourceful in completing projects; able to multi-task effectively even under pressure.

Professional Profile

•Proven ability in analyzing and documenting business processes and requirements and worked in front office, middle office and back office operations processes

•Exceptional interpersonal, communication, presentation and leadership skills, self-starter and team player

•Experienced in creation of Functional Requirement Documents and end to end testing in change management environment with impact and regression analysis

•Extensive experience in Wealth Management, Fixed Income, Swift messaging, capital market, money market

•Excellent organizational/managerial skills developed from facilitating numerous discussions, workshops, Joint Application Design (JAD) sessions with business users, Subject Matters Experts (SMEs) and senior management teams for requirements gathering, analysis and design

•Solid understanding of Software/Systems Development Life Cycle (SDLC), KYC/AML, working with different types of methodology e.g. Agile and Waterfall

•Used quality center for developing test strategies, test plan, test/use cases, conduct/execute test cases with the stakeholders and writing statement of test

•Worked in Data Migration/ETL, Testing/Supporting UAT, Gap Analysis, providing post implementation support and performing root cause analysis of production defects

•Experienced in Relational Database Management Systems (RDBMS), Data Modeling using ERwin tool, writing and tuning of SQL queries

•Used Jira for developing use cases scenario, conduct/execute test cases with the stakeholders and writing statement of test

•Extensive knowledge of derivatives and its products like swaps, options, forwards etc. as completed the project during MBA in Finance

•Excellent at Cross-functional business teams on various change and process management activities including change management plan, execution and maintenance

•Experienced with implementing complex system applications and meeting deadlines

•Exceptional interpersonal, communication, presentation and leadership skills, self-starter, team player including problem solving ability

•Worked extensively in MS Excel, MS Word, MS Project, MS Visio, JIRA, Clarity, SharePoint, Lotus Notes and MS Power Point

Related Employment

Consultant October 2016 – Present

Ace City Inc., Ontario

•Worked on Factoring to maintain working capital

•Did bank reconciliation for audit purpose

•Maintained account receivable age-wise for third party financial institute

•Inventory management on quickbooks for tracking purpose

•Analyzed the financials of the company for cash flow, tax & return purpose

Consultant June 2016 – October 2016

Value Trucks Inc., Ontario

•Atomized Accounting system from scratch from a manual system to computerize online system

•Maintained General Ledger, Accounts Receivables, Accounts Payables, Payroll, Invoicing, Bank Reconciliation and Credit card Statements monthly

•Used MS-Excel for inventory management and maintain record as per ministry requirement

•Prepared and analyzed all types of entries and recorded in accounting software i.e. quickbooks

•Analyzed Account Receivable Aged Report and followed up for overdue balances strictly

Business Analyst Jan 2016 – April 2016

HSBC Bank Canada

Project: RBWM Transformation Project (RTP)-Wealth Management Work-stream

RBWM transformation is about building a simpler, better, faster bank for our customer, colleagues and HSBC. This will accomplished by focusing on deploying one global digital platform to deliver a consistent and easy to use online and mobile banking experience for customers. Re-engineer the Global Business and Global Function, particularly IT and operations to leverage global scale by increasing digital and self-service capabilities will enable the bank to one around 2000 existing service roles.

•Gathered Business Requirements and managed them using Jira

•Wrote use cases to make IT guys understand the scenario with alternate and exception path

•Did gap analysis to replace legacy system into two new platform i.e. Transfer Agency & Dealer Platform

•Worked on Strategic Wealth Platform (SWP) to advice customer on their potential investment

•Worked on Direct to Client (D2C) project on online journey of customer & account fulfillment

•Prepared User Guide (training purpose)for pre-sale Fund Facts delivery system as a regulatory requirement

•Prepared current and future journey/process flow using MS Visio for SWP

•Created the document to get the requirement of Minimum Viable Product (MVP) for D2C

•Scheduled and run weekly meetings with Business owner & stakeholders to discuss requirements and provide current project status

Project Environment: MS Excel, MS Word, Java, MS Visio, MS PowerPoint, Waterfall/Agile, Clarity and Jira

Business Analyst/Officer-Credit/FA Feb 2008 – Oct 2010

Dena Bank (A Government of India Enterprise), Delhi, India

Project: Finacle – Core Banking Solution Implementation

Implementation of Finacle product is aiming to streamline Core banking functionality of Dena Bank. Finacle Core Banking Solution is a comprehensive system, Replacing legacy back end and front end systems to Finacle Core Banking Solution, working on change management requirement that fit within the business model with existing tools & processes, agile, componentized yet integrated business solution, Process mapping access to a process management team preliminary high level process mapping for data migration, addressing all the core needs of banks, in easy-to configure modules. Project also aimed to upgrade existing interface with outside systems including SWIFT wire. Major components of implementation included consumer banking, wealth management, corporate banking and trade finance.

•Developed business requirement documents for a major integration project in waterfall methodology & Use-Case scenarios

•Created AS-IS and TO-BE business process flow diagrams, integrated process flow diagrams to show one end-to-end business model and process mapping including swim lanes

•Understood core functionality of finacle product and did gap analysis of Dena bank business requirements vs finacle product functionality

•Developed business requirement documents for change management & combine it with existing functionality

•Performed SQL queries on the database to extract data

•Developed implementation strategy module by module in KYC and AML as per guidelines

•Built test plan, test strategy and test cases for business user testing and performed UAT

•Assisted the users in the process of the deployment of the new software with the user guidelines and handbooks to generate report; Last Friday Report (LFR), Advance, Exceptional; timely for compliance

•Processing and appraisal of credit proposal of large corporate and PSUs as per bank’s credit policy

Project Environment: Windows XP, Java, SQL, MS Excel, MS Project, Waterfall/Agile, MS Word and D2K software for advances

Assistant Professor (for Business Analyst) Oct 2010 – Feb 2015

Bhim Rao Ambedkar College, University of Delhi, India

•Taught various methodology like Waterfall and Agile to gathered requirements and prepare use case scenario accordingly

•Taught the use of share point by creating/editing folder/s, upload documents in specific folder, how to send link, export the info in excel, share/move/rename the documents prepared

•Gave real time experience to students how to use MS outlook or Lotus notes to send invite for meeting, room booking, modification, set alerts, and other preference

•Taught MS Visio and MS Office package with its application at corporate life

•Acquainted the students with audio & video conferencing

•Assessed students’ requirements and preparing lesson plans.

•Participated in the administration of the department’s programmes of study and other activities as requested.

•Advised students on courses and various career options.

•Participated in departmental and faculty seminars aimed at sharing research outcomes and building interdisciplinary collaboration within and outside the department

•Disseminated lectures, conducting group discussions, organizing workshops, and practical training

Additional Employment

Customer Service Agent May 2015 – January 2016

Toronto Ground Airport Service-ACAP (Toronto Pearson International Airport), Toronto

•To achieve service excellence by prioritizing the dynamic needs of passengers as per SLA

•Respond in real time by reporting issues to Dispatch Control Centre (DCC) Manager for logging, tracking and follow-up

•To problem solve on site issues which impact on business customer experience at Pearson Airport

•Performs other related duties as required

Lecturer Aug 2005 – Nov 2007

Guru Hargobind Institute of Management & I.T., India

•Taught Business Economics, financial accounting, Cost accounting etc. to B.B.A. students as per university’s curriculum

•Participated in departmental and faculty seminars aimed at sharing research outcomes and building interdisciplinary collaboration within and outside the department

Education

MBA (Finance)

MA (Economics)

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