Manager Management
Resume:
Kenneth R. Burfeind
Taos, NM
Dear Hiring Manager,
I’m seeking an opportunity to be an asset to the Project Management Office of your organization. A position that will enable my career growth and allow me to be part of a high performing team whose scope and work are aligned to key corporate business objectives.
My professional background most recently is as a Project/Program Manager consultant to Intel Corporation Business Units. I have strong PMO, Operational Excellence, IT Governance, and Process Quality Assurance experience as well. I also have considerable experience as a Professional Technical Services Business Development Manager, IT Portfolio Management, Service Management, Account Management, IT Business Relationship and Solution Integration experience.
I am interested in relocating, with or without assistance.
I have strong capacity for listening, understanding and empathizing with customer problem statements, problem solving, and delivering innovative solutions.
I am confident that my professional experience will be of great value to your organization and its key business initiatives. I welcome the opportunity to speak with you personally about my background, capabilities, strengths, and to learn more about your business and opportunities. I look forward to hearing from you at your earliest convenience.
Best regards,
Ken Burfeind
Ken Burfeind
aczdf1@r.postjobfree.com
Professional Summary
A versatile Product and IT Program Management professional with over 15 years of wide ranging experience in managing multi-geo, multi-team, multi-cultural projects and programs. Highly knowledgeable of business principles, software development processes, and standard practices. A resourceful, perceptive individual who has an excellent awareness to ask the right questions, challenge the status quo, and deliver on commitments. A loyal team member, capable of working in an ambiguous setting, ability to multitask, and work independently.
Experienced in:
Product Development Lifecycle, Intellectual Property Planning, Secure/System Dev Lifecycles
Multiple Team Management
Leadership, Presenting, and Influencing
Process Engineering and Improvement
Vendor and Contingent Worker Management
Account Management, CRM, Biz Development
Employment history
Consultant – Taos Ski Valley, N.M. Dec 2016 - Present
Provides professional consultation to the TSV IT Director and The Blake at Taos Ski Valley Hotel. Supports the IT infrastructure and hotel systems with technical expertise, focuses on program management to prepare the Ski Valley to operate on new communication systems, vendor software solutions and integration. Assists hotel GM and staff in planning, tracking and oversight of project plans associated with starting up the new hotel.
Intel Corp. Parsippany, NJ and Rio Rancho, N.M. July 1999 – June 2016
Senior Project/Program Manager (2010-2016)
Delivered PM expertise to IT and product business unit initiatives in a burst capacity model where resourcing and technical solutions are needed. Helped key partners go faster on the things that matter most.
Defined and executed complex software, IT and Infrastructure, and other Product Group Program/Project schedules, plans, and strategies. Most recently for an IOT Vision and Image Processing Software Development Kit.
Led Proof of Concept initiatives, traditional lifecycle and Agile software projects and programs on behalf of the customer and senior sponsors
Led multiple internal and vendor software engineering teams in daily program execution, tracking, and oversight.
Interacted with Senior Management and key stakeholders to clarify and ensure program decisions and milestones were mutually agreed to, ensuring programs stayed on schedule and budget.
Managed Organizational Strategic Programs to improve quality of deliverables, process efficiency, customer satisfaction (NPS and other indicators).
Extended Senior Staff member who actively participated in and lead key strategic initiatives that improved effectiveness and efficiencies in global account management, biz ops, and alignment to multi-year plans.
Problem solves, thinks out of the box and innovates, influences customer decisions, delivers on commitments.
Collaborated with product teams on the development of new Health and Life Sciences solutions which provided “leap ahead” mobile capabilities in the health domain.
Managed Legal and Corporate Affairs Patent Sales Program. Worked closely with IP Attorneys and management to ensure the correct patent portfolios were considered for revenue generating sale.
Managed teams of billable Software Engineers, QA Engineers, and Senior PMs.
Business Development/Account Manager
Developed new businesses and forged trusted partnerships with key Intel Product Business Units with a goal of accelerating time to market on key product software initiatives.
Built VP, CTO, Director level partnerships with key customers.
Assessed and qualified all new business leads and was responsible for selling internal professional technical services/solutions, winning new impactful business opportunities, and enabling the organization to meet its business impact and financial recovery goals and objectives.
Managed/facilitated world wide lead, resourcing, and Biz Ops meetings.
Key contributor to the Portfolio and Service Management teams and the success of the Professional Technical Services business line.
Fostered new business partnership with product groups, grew new businesses into largest and most mature accounts based on # of engagements, resources assigned, revenue, and corporate impact.
Provided discovery oversight, engagement/contract oversight, CRM, and owned customer satisfaction results for all solutions and services delivered to key customer accounts.
Owned, planned, and executed strategy for global account team on how to service the critical, highest impact, technical solution needs of customers in support of key corporate imperatives.
Process Quality Project Manager and Coach (2001-2010)
Consulted on behalf of the organization’s Operational Excellence Group in support of their initiatives and provided coaching to all PMO staff Project and Program Managers assigned to product group customers.
Provided Accelerated Quality Improvement program and Quality Management System tool development leadership which enabled the team to consistently release on schedule and enabled a CMMi L3 assessment.
Coached PMO PMs and provided immediate feedback to the project teams, documented written records of what was observed. Reviewed project performance measurements and provided recommendations to senior management on which projects were not conforming to process standards and should be considered for a senior management review.
Conducted Process QA audits, assess compliance to organizational process and standards, reported findings and compliance metrics Sr. Management, recommended actionable items to address issues and trends. Provided root cause analysis facilitation and delivered findings.
Professional development and training
Project Management: PMP Exam Prep/Certification (in process)
Gathering & Analyzing Business Requirements; Leading and Managing Project Teams; Managing Project Risks; Microsoft Project Server – Advanced; Defining Projects
General: Communication Skills for the Workplace; Effective Meetings; Constructive Confrontation; Info Security for SysAdmins; Information Security Awareness; Leveraging CMMi; CMMi L2 and L3 Consulting Workshop; Connect and Communicate; Decision Making using RAPID
The Chubb Institute – Computer Programing Course
Military - Honorable Discharge USAF
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