Phyllis Mitchell
Primary 863-***-****
Alternate 863-***-****
*** ****** ******, ***. *, Lakeland, FL 33801
EXPERIENCED MEDICAL PROFESSIONAL
PROFESSIONAL SUMMARY
Over 10 years in the medical industry gaining experience as a Patient Care Technician, Home Health Aide, Nursing Assistant, & Medical Biller. Recent graduate of Medical Assisting diploma program & CNA training.
EDUCATION
Elite Healthcare Institute CNA
August 2015
Everest University, Lakeland, FL
Medical Assistant Diploma, July 2013, RMA Certified
Associate of Sciences, Medical Insurance Billing and Coding, January 2008
Certified, Home Health, 2014
Med Tech Certified
EXPERIENCE
Lakeland Hills Center, Lakeland, FL January-2016 - Present
Certified Nursing Assistant
Documentation
Patient Care
Vitals Signs
Bathing
Dressing
Moving Patients
Feeding
Oral care
Grooming skills
Room up keep
Chambers Medical Group, Lakeland, FL January 2015 -August -2015
Chiropractor Assistant
Exercise
Electric Stimulation
Ultrasounds
Paraffin
Hot and Cold Packs
Charting
Central Florida ENT, Lakeland, FL May, 2013 – July, 2013
Medical Assistant Greeted -Extern
• Patients and set up patient rooms.
• Gathered patient information, charting, & filing.
• Performed vital readings on patients.
• Performed injections & venipuncture.
Jay Care Medical, Lakeland, FL March, 2012 – June, 2012
Medical Biller
• Reviewed patient bills for accuracy and completeness and obtained any missing information.
• Knowledge of insurance guidelines especially Medicare.
• Called insurance companies regarding any discrepancy in payments if necessary.
• Identified and billed secondary or third party insurances.
• Answered all patient or insurance telephone inquiries pertaining to assigned accounts.
• Accepted patient payments to reconcile accounts.
Central FL Healthcare, Lakeland, FL May, 2011 – July, 2011
Patient Care Technician Assistant
• First contact for greeting patients, gathering patient demographics, occupational, educational and financial information.
• Responsible for data entry (registration), encounter ticket, Medifax strip, collection and posting payments, posting procedures, and balancing end of day duties.
• Cross-trained in all areas of medical services.
Lakeland Hills Center, Lakeland, FL July, 2010 – January, 2011
Receptionist
• Responsible for working in conjunction with doctors, nurses, and other healthcare professionals to provide direct patient care in a variety of healthcare environments.
• Assist office staff with diversified clerical support, including but not limited to records keeping, document proofreading, duplication and collation, and distribution of paperwork, etc.
• Responsible for scheduling patient appointments and patient admissions.
Tender Loving Care, Lakeland, FL 2007 – July, 2010
Receptionist
• Assisted office staff with diversified clerical support, including, but not limited to records keeping, document proofreading, duplication, collation and distribution of paperwork, etc.
• Promptly and courteously provided information to potential clients, hosting tours of the facility, responding to new and current members' inquiries and concerns.
• Reviewed accounts, checking accuracy, and verifying demographic data, obtaining authorizing signatures from appropriate personnel.
Lakeland Housing Authority, Lakeland, FL 2005 – 2006
OST Program/Data Entry
• Maintained accurate records of all accounts (client and employee), monitoring quality control and reporting the figures to upper management.
• Maintained supporting documentation files and client records, checking for accuracy, and obtaining authorizing signatures from appropriate personnel.
• Performed standard management tasks, including opening and closing facilities, monitoring inventory, creating work orders & performing light data entry.
Cardinal Health Pharmaceutical, Lakeland, FL 2004 – 2005
Technician
• Selected medication for distribution to retail stores and doctors offices/medical centers, working as a liaison between company and clients.
• Prepared shipments for postal or commercial conveyance, determining the most economical and efficient shipping methods, and documented all information for in-house and client files.
Vanguard Medical Concepts, Lakeland, FL 2003 – 2004
Technician
• Selected medical instruments and pieces of equipment for distribution to retail stores and doctors offices/medical centers, working as a liaison between company and clients.
• Responsible for product quality control, ensuring that all products met company and federal regulations, and notified management concerning needs of repair or renovation.
Publix Warehouse, Lakeland, FL 1997-2002
Slicer Operator
Assembly Line
Packaging
Weighing quality box meats