Human Resource Customer Service

Nathan K. Dalrymple

***** ******* ****

Smith Grove, KY 42171

Tel: 270-***-****

Email: ******.************@******.***.***

Education

Western Kentucky University – Bachelors in Political Science & Religious Studies

Western Kentucky University – Masters in Public Administration

Work Experience

Human Resources Manager, Lowe’s Home Improvement, Franklin KY (July 2016 – Present)

•Maintained the work structure by updating job requirements and job descriptions for all positions via the Brass ring recruitment resource.

•Maintained organizational staffing by establishing a recruiting, testing, and interviewing program; counseling senior managers on candidate selection and recommending changes.

•Prepared employees for assignments by establishing and conducting orientation & training programs.

•Maintained a pay plan by conducting periodic pay rate advisors; scheduling and conducting job evaluations; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.

•Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees through corrective action plans; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.

•Managed employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends; directing the processing of benefit claims; designing and conducting educational programs on benefit programs.

•Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.

•Maintained management guidelines by preparing, creating, updating, and recommending human resource policies and procedures.

•Managed historical human resource records by designing a filing and retrieval system; keeping past and current records.

•Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.

•Completing human resource operational requirements by scheduling and assigning employees via the Kronos time keeping system; following up on work results, and emphasizing accountability.

•Maintained human resource staff by recruiting, selecting, orienting, and training employees to reduce turnover by 5% while raising morale 9 points via employee opinion surveys.

•Maintained human resource staff job results through the utilization of Brass Ring recruitment resource, attendance of local job fairs, by counseling and disciplining employees; planning, monitoring, and appraising job results.

•Executed change through a corporate staffing restructure which eliminated two senior management positions while displacing numerous middle management team members.

•Managed all evaluation and placement efforts of entire management staff to ensure proper placement based on talents and leadership strengths.

•Educated staff of potential changes to ensure company buy-in and support; promoted commitment curve; drastically reduced the resistance to change.

Human Resources Specialist, Warren County Board of Education, Bowling Green KY

(May 2015 – July 2016)

•Building productive, collaborative relationships with employees, and HR business partners.

•Reviewing resumes and applications sent in by job applicants.

•Maintaining employee files and the HR filing system.

•Advising employees and helping them make informed decisions about their careers.

•Conducting pre-employment background checks on prospective employees.

•Helping employees with benefit issues.

•Examining employee records to answer inquiries and provide information to authorized persons.

•Scheduling and conducting interviews for job applicants.

•Scheduling and conducting employee performance reviews.

•Preparing badges, passes, and identification cards for staff.

•Assembling new hire information packs.

•Conducted daily operations in MUNIS, a public works based payroll system.

•Responding to applicants regarding job openings.

•Planning and coordination HR presentations and training sessions.

•Writing up job descriptions and employee write-ups.

•Using word processing software and printers to create a variety of documents and reports.

•Preparing job postings for vacancies.

•Welcoming new employees, scheduling, and conducting induction programs for them.

Teaching / Research Assistant, Western Kentucky University, Bowling Green KY

(Aug. 2014 – May 2015)

•Co-authored published judicial processes research with Political Science Professors while also presenting our findings at the Midwest Political Science Association Conference in Chicago, Illinois.

•Utilized research methods and statistical tools in order to interpret data sets both during and outside of regular business hours to ensure the research deadline was met.

•Mentored students on an individual basis to ensure success with their area of study including, but not limited to, future academic scheduling and advising.

Customer Service Associate / Front End Supervisor, Lowes Home Improvement, Franklin KY (June 2009 – Aug. 2014)

Yeoman Second Class (SS), United States Navy, Pearl Harbor HI (Aug. 2004 – Aug 2008)

•Implemented a new personnel orientation program that allowed for newly arriving sailors to become more acquainted with the members of their department in a timely manner.

•Expanded my proficiency with the Microsoft Office tools due to daily request for correspondence via Microsoft Word and numerous presentations via Microsoft PowerPoint.

•Managed and corrected erroneous pay issues, including Hazardous Duty pay, Basic Allowance for Housing, and Tax Exemptions, for a crew of approximately 150 personnel.

•Administered an employee evaluation program, which allowed for improvement on problem areas before final evaluation.

•Counseled and assisted personnel on naval benefits, including but not limited to earned vacation, proper levels of pay, and emergency leave documentation, resulting in higher employee satisfaction.

Reference: References Available upon Request

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