Sales Customer Service
Resume:
Tina L. Smith
Clarkesville, GA 30523
Cell: 918-***-****
*************@*****.***
Ryder Integrated Logistics Alpharetta, GASr. Manager procurement 07/12 to 08/16 Developed Specialized Equipment Procurement Strategy Develop and maintain C level relationship with strategic providers Preparation and management of RFP events for new and existing clients, Rate negotiation and increase mitigation
Award and termination of business
Identify new and/or potential carriers
Qualify, contract and monitor all specialized providers Host quarterly business reviews and KPI’s with strategic carriers Work with providers to understand their capabilities, service area and products offered Travel to Client and/or Internal locations to present carrier strategy and market conditions Support Operations, Sales and Pre salesQualify new business opportunities for clients utilizing specialized truckloadSubject matter expert on flatbed, specialized equipment, heavy haul, over dimensional and hotshot providersExperienced and knowledgeable in the following industries/fields Oil and Gas, Energy, Chemical, Automotive, Consumer Products, aerospace, building products, job site,LTL,, Airfreight, Ground Expedite, Freight Forwarding, Full Truckload, Drayage, Intermodal, Dry Van, Flatbed,LTL flatbed, Oversized, Heavy haul, Temp Control, Dry Van and brokerage Manage team of direct reports providing training, leadership and motivation to further development.Identify areas of opportunity for cost reduction and/or increased service levels for existing, new and potential clientsMonitor market trends and pricing conditions
Developed and implemented carrier CSA/HSE monitoring and action plan process if needed for carriers that are noncompliant
Obtain and develop sales leads for new business
Hub Group, Inc. Duluth, GADirector Highway Solutions 02/11 to 01/12 Responsible for the management of Highway personnel and operations to maximize profitability while ensuring customer satisfaction.Manage all aspects of planning and execution for the SE Highway Division.
Preparation and management of RFP events for new and existing clients, Develop new business and growth with existing customer baseCoordinate the implementation of new business ensuring customer needs are met while maximizing profitability. Manage customer relationships
Coordinate and present quarterly business reviews with customers.Provide training, leadership and motivation to employees to further development.Manage profitability, productivity and overall performance of SE
Develop annual business plan to address financial goals, customer development strategies, provider development, employee development and operational execution strategiesResponsible for all pricing in SE Region LynnCo Supply Chain Solutions Tulsa, OKTruckload Carrier Relations Manager 06/09 to 2/11D eveloped Truckload Procurement Strategy
Develop and maintain C level relationships with strategic providers Preparation and management of RFP events for new and existing clients Identify qualify new providers
Rate negotiation and rate increase mitigation
Award and termination of business for clients utilizing full truckload providers Reverse sales,
Award and termination of business
Identify new and/or potential carriers
Qualify, contract and monitor all specialized providers Host quarterly y business reviews and KPI’s with strategic carriers Work with providers to understand their capabilities, service area and products offered Travel to Client and/or Internal locations to present carrier strategy and market conditions Support Operations, Sales and Pre salesQualify new business opportunities for clients utilizing specialized truckloadSubject matter expert on flatbed, specialized equipment, heavy haul, over dimensional Dry Van Temp Control and hotshot providersExperienced and knowledgeable in the following industries/fields Oil and Gas, Energy, Chemical, Automotive, Consumer Products, aerospace, building products, job site,LTL,, Air Freight, Ground Expedite, Freight Forwarding, Full Truckload, Drayage, Intermodal, Dry Van, Flatbed,LTL flatbed, Oversized, Heavy haul, Temp Control, Dry Van and brokerage Identify areas of opportunity for cost reduction and/or increased service levels for existing, new and potential clientsMonitor market trends and pricing conditions
Obtain and develop sales leads Increase margin and/or service levels across all business units utilizing full truckloadSupport Operations, Sales and Pre sales for all business units within LynnCo
YRC Logistics/YRC Worldwide, Inc Overland Park, KS01/95 to 06/09 Truckload Modal Manager 10/08 to 06/09
Developed and implement Truckload Procurement Strategy Develop and maintain relationships with strategic carriers Preparation and management of RFP events for new and existing clients, Rate negotiations, award and termination of business, reverse sales, qualifying and contracting of all Full Truckload providers
Travel to Client and Internal locations to present carrier strategy for existing, new and potential clientsIncrease margin and or service levels for business units utilizing TruckloadSupport Operations, Sales and Pre sales for all business units within YRC LogisticsQuarterly Business Reviews with Strategic Carriers
Specialized Equipment Modal Manager 09/06 to 10/08D evelop new implement carrier strategy
Rate negotiation, award and termination of business, reverse sales and contracting of specialized equipment carriers
Responsible for maintaining and growing relationships with strategic providersDeveloped carrier strategies for all specialized equipment modes for YRC Logistics, annual spend $90 millionTravel to client and internal locations to present carrier strategy for new, existing and potential clients
Increase margin and/or service levels for clients utilizing specialized equipmentSupport Operations, Sales, and Pre sales for all business units Truckload Specialist 07/02 to 9/06
Original m ember of team involved in conceptualization and development of Brokerage sales and Services
Issue quotes and secure business of Full Truckload and Specialized Equipment moves Negotiation of rates and services with outside service providers Identify and execute solutions to problem shipments Communicate to operational teams and/or clients shipment status Trained new coordinators on procedures and job responsibilitiesInvolved in developing and testing new Standard Ground Truckload process
Handle and resolve customer inquiries, complaints and issuesObtain and developed sales leads
Special Services Coordinator 05/01 to 07/02T rained new coordinators on procedures and job responsibilitiesQuote and issue contracts for truckload and specialized equipment requestsQuote expedited and time definite shipmentsExecute solutions to invoice disputesAudit data received from partner providers for accounts payable and receivable Oversight of load status for partner provider shipments Exact Express Customer Service Representative 06/00 to 05/01 Specialized in the proactive notification and resolution of potentially delayed deliveriesNegotiate customer rates on freight delivered outside of contracted termsInitiation of recovery processes on delayed and potentially delayed deliveriesNegotiate and execute solutions to W & R disputesFacilitate the effective communication of contract requirements between terminal personnel and account managers
Return Goods Management Representative 03/96 to 05/97 Scheduled return goods shipments and services for key Yellow Freight accounts Perform daily tracking and documentation on all return good shipments and servicesPreparation of waybills and pro-forma documentsOriginal member of team involved in the conceptualization and organization of the RGM group
Customer Service Representative 05/97 to 06/00 and 01/95 to 03/96R esponsible for extensive inbound call traffic
Provide rate quotes to customers and resolve invoice disputesSchedule pickups and deliveriesClassification of freight, utilizing National Motor Freight Classification standardsRe-consignment of freight movesExtensive knowledge and use of Customer Master File Trained CSR new hires on position responsibilitiesServed one-year term as member of Quality Steering CommitteeObtained and developed sales leads Computer Proficiency
Extensive use of Windows and all Microsoft Office productsUtilization of customized logistics software for transportation, Mercurygate, TMW, JDA and other proprietary systems Karma carrier repository
Outlook
Sharepoint
Combinenet
References available upon request
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