Mohammad A Khan (MAK)

*****, ***** ***** ****, *******, TX 77433, Houston, Texas.

Mobile : 858-***-****

Email:aczd96@r.postjobfree.com

Career summary:

I have proven leadership skill and management, administrative skill. I have more than 10 years experience in marketing and sales. I also worked for HR & administration, office logistics and customer service kind of works. I have good technical know-how about Internet, Data connectivity, VPN, IP, Domain, Hosting, severs, windows, Wifi-router, Lan & wifi-printers, Fiber optics technology, HUB, switch and computer & networking computer peripherals. I am capable of dealing product and service sales, Branding, digital marketing, Product development, product shaping.Product launching, product activation, and organize manage events. In my previous company I have manage total sales team, admin, and customer support team. I can prepare rate chart, product pricing and develop packages as per market analysis, cost analysis and as per clients demand. I am expert in dealing large corporate clients, CEOs, and visit corporate client’s regular basis.

I am very good at management of sales and marketing department, Lead marketing and sales team by motivation, appreciation, listening and understanding their need and control them to achieve organization goal. I also prepare marketing strategy, promotional budget, IMC (Integrated Marketing communication) Plan as per company location, market and competitors.

I am comfortable digital marketing techniques, eCommerce, Google Adwords, Face book Ads, FB page boosting, FB page updates, etc. I can provide orientation and sales and products related training.

I can prepare yearly budget for stuffing, advertisement & promotional activates & new products launching etc.

I have developed company website content, production of company brochures, press releases and newsletters.

I can handle and deal critical situations, and expert in any kind business dealings & negotiations. I have successfully run one organization which is a nation-wide company; we had more than 500 employees and also have more than 5000 active clients.

Work Experience:

1.Cy Fair Driving School LLC

Manager, Customer Service, Duration: January 17 to till date.

I am responsible for customer service, deal walk in clients, explain them our services, advice and help adult and teen students to choose the right package, communicate with prospective clients, collect payments, prepare monthly budget, maintain petty cash, prepare over all report for management, coordinate between student and trainers, manage training session.Maintain class schedule, coordinate trainer and student.

2. Bijoy Online Limited, www.bijoy.net

Company products and services:

Nationwide Broadband Internet service Provider for Home and office, Data connectivity service, web page development, Hosting solutions provider, IP Telephony and Internet TV, Mail solutions, security solutions, video conferencing, corporate networking,

Director, marketing and sales, Duration: January 2006 to December 2016

Though I am director of Marketing department, but I also co director of technical support, HR and Admin department and which were my added responsibility.

Core responsibility in Marketing and Sales:

Marketing Planning, Market research and market survey & analysis,

Prepare rate chart and packages for Home and corporate clients

Deal large corporate clients, direct sales, visit corporate client’s regular basis.

Lead marketing and sales department, follow-up and guide them, control them to achieve organization goal, check DMR and potential clients feedback.

Prepare marketing strategy and various kinds of reports for management

Evaluate employee performance and prepare report for promotion or take required actions.

Design company (IMC) Integrated Marketing Communication plan

Digital marketing, eCommerce, Google Adwords, Face book Ads, FB page boosting, face book page maintain.

Establishes, maintains and monitors promotional activities as per annual promotions calendar.

Design products display in show room for walk in clients.

Organize and manage events for new and existing clients and suppliers

Employee orientation and training plan and implementation.

Prepare yearly budget for stuffing, advertisement & promotional activates & new products launching etc.

Develop company website content, production of company brochures, press releases and newsletters.

Deal local and international suppliers about products availability and import system

Check and verify large investment case for new sales and feasibility and ROI for those new business

Organized quarterly, yearly corporate events, seminar & conference to meet existing clients and prospective clients to build up and maintain good relation and create loyal customers.

Writes and issues press releases on promotions, hires, announcements, new products release, campaigns and special events, etc.

Develops and maintains accurate, up-to-date local and national media contact list

Responsibility for Human Resource Management:

As the Human Resources Manager I work by developing, implementing and coordinating policies, procedures and programs covering: Employee Relations, Talent Management, Recruitment, and General HR Support.

Recruitment & Talent Management – recruit and hire as per requirement of other departments, arrange interview, Training and orientation, annual employee evaluation,

Prepare and issue various letter like promotion, selection, job confirmation, appointment letter, disciplinary action, warning letter, termination.

Develop and plan recruiting strategies for both internal and external postings.

Ensure job descriptions are up-to-date and accurately as per job responsibilities.

Improve manager and employee performance by identifying problems; evaluating and implementing solutions; coaching and counseling managers and employees.

Assist in labor arbitration and contract negotiation. Ensure that legal requirements are met to minimize exposure to liability. Conduct investigations when needed by compiling information and responding to State and labor ministry claims.

Responsibility for Administrative work:

Deal various Govt. authorities and trade related associations and member organizations, renew company trade license,

Coordinate board of directors meeting, write meeting minutes and follow-up and implement meeting decisions, deal Joint stock to update company memorandum when required.

Maintain employee database and personal file, security check etc.

Prepared corporate service level agreement with clients and vendor.

Deal large volume purchase like servers, high-end network equipments, land, car & vehicles etc try to make profitable deal with win-win situation and also make the best decision to get best products with right price.

Prepare time attendance from attendance machine& prepares attendance report, check over time, absent and leave and submit the report to accounts.

Deal office facilities and utility services, accommodation, transportation, office equipment & tools, assets, office environment, safety & security issues.

Duties & Responsibilities for Technical Support and customer Care

Troubleshoot, Hardware & Software (OS) Installation, configuration.

Follow up my team to manage the overall Network and System and hereby to ensure all user are getting best service and also delivering specified requirements of all

Guide to Install Wireless Internet Connection with Radio Link.

Supervising all the Support Team under me to ensure prescribed service quality.

Supervising all the Fusion Team under me to ensure prescribed service quality.

Supervising all the fiber optics Cable Team under me to ensure prescribed service quality.

Manage& Configure Wireless Routers/Access Points like TP link, Netgear, Dlink, Mikrotik, Cisco, etc

IT / Technical skill:

Basic concept about TCP/IP subnet, DHCP, IP Telephony service.Network Support, Hardware & System Support, LAN/WAN Administration, IT Administrative Support, IP Telephony Support. Installation, Configuration & Troubleshooting of windows PC. Configure Manage issues related to Windows server 2012, Windows 2008, Setup Mikrotik, Cisco, TPlink, D-Link, Netgear Routers, wireless and Network printer maintenance, Provide routine support of the IT Help desk to resolve customer internet related problems, Domain registration, Hosting, domain control panel maintain, domain name transfer, domain renew etc.

3.IMC Plus: www.imcplus.com.bd

Duration: Jan 2001 to Dec 2005

Import Network devices and sell, Distributor of Mikrotik Router.

Marketing Manager,

I have worked for Strategic business planning & sales strategic planning, Business development, select right products to import. Select Products price for retailer and corporate customers. I have planned for market research, market survey, Deal import related issues including bank LC, customs, deal Govt authorities and banks and International suppliers, manufacturers, products distribution policy, Integrated Marketing communication plan for our company which best fit for our company as per company budget and target market etc,. .

we find new businesses ventures and ideas and on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions, I do all the necessary arrangement for import and find source global supplier, do necessary arrangement for import procedures, Plan the IMC to sell out the stock fast and cost effective way, check reports and submit to management. Prepare company business plan. Forecast need assessment for IT market and import devices as per market demand.

4.Bdcom Online Limited: www.bdcom.com

Duration: March 1997 to Dec 2000

Products and services: Internet and data connectivity service provider, software developer

Responsibility as Manager Marketing:

My job responsibilities were building client relationship with our organization. Follow up big high paid clients, visit them, meet the DMU, listen to clients and work accordingly.

I have designed and production of brochures, press releases and newsletters. My best achievement was I have increase total revenue around 5 times and reduce cost of marketing and technical support department.

Always success to achieve out team sales target as well as achieve company goal. I lead sales and marketing department, follow-up them prepare various kinds of reports and evaluate sales team performance.

5.Academic Qualification:

Exam Title

Institute

Major

Subject studied

Passing year

EMBA

American International University of Bangladesh

Marketing

Business Communication, mathematics, Accounting, Finance, Management, project Management, Economics, Business Law, entrepreneurship

2008

M.Com

National University of Bangladesh

Management

Management, Accounting, Banking

1999

B.Com

National University of Bangladesh

Commerce

Management, Accounting, Banking, economics, Business communication

1994

HSC

Higher Secondary School Certificate

Notre Dame College, Dhaka, Bangladesh

Commerce

Business method, Economics, Banking, Statistics

1991

SSC

Secondary School Certificate

Dhaka Collegiate School, Dhaka, Bangladesh

Science

Physics, Chemistry, Biology, Match, Geography.

1989

6.Training and Certification:

Exam title

Name in brief

Certified

year

MCP

Microsoft Certified Professional

yes

2016

MCSA

Microsoft Certified solution Associates

yes

2016-2017

MTCNA

Mikrotik Certified Network Associates

yes

2016

CCNA

Cisco Certified Network Associates

yes

2017

Archery Judge

National Judge, Bangladesh Archery Federation

yes

2015

Export Import

Export and Import training

yes

2008

7.Others activities :

I have attained china Huizhou Cloud Computing Fair as a business delegate from Bangladesh and visited Singapore Communicasia Fair. I was presidium member of Notre dame debating club, Notre dame business club and Ex. president of Archery Club of Dhaka Metropolitan. I am a national judge of Bangladesh Archery Federation.

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