Learning and Development Specialist

Experience Summary

• Licensed young professional with graduate degrees and expertise in Business and Education

• Effective communicator skilled at adjusting level, style, and approach for each purpose and audience

• Seasoned Teacher, Seminar Trainer, and Awarded Public Speaker; superb leadership and customer service

• Learning & Development Program Design, Project Management, CRM, and IT Consultant

• Change Management: Leader of Academic Programs and Content Design for Learning & Development

Education

Professional Experience

Assessment Evaluator 2016 - current

McGraw-Hill Education, DRC

• Project Analyst: Presented Data Visualizations of trends in data and responses from usability testing

• Steered management to accept new KPIs for scoring tests and assessing data, and team performance

• Led changes in Test Design, User Psychometrics, and Assessment Prompts to yield cleaner test data

Instructor - Human Factors Specialist and Curriculum Developer 2013 - 2015

Leonardo da Vinci Health Sciences

• Change Management: Directed the adoption of Academic Programs and Parent Engagement Programs

• Built a Digital Catalog of ALL school-wide curriculum: Trained staff on the integration of technology into state mandated curriculum. Led school-wide programs to implement more technology into classrooms.

• Served on both the Budget & Finance and the Curriculum & Assessment Committees

• Attained Training Certifications in Positive Discipline, Behavior Analysis & Coaching, Conflict Resolution, De-escalation, and other exchange strategies for supporting interactions and Cultural Intelligence, CQ

Academic Counselor & Financial Advisor 2011 - 2012

Bridgepoint Education

• Facilitated change management in Metric Analysis to adopt new protocols and enhance team reporting

• CRM innovations: Directed the design of innovative end-user documentation and learning materials to streamline internal communications and operations, and increase user retention by more than 20%

IT Consultant & Project Analyst, SME 2008 - 2010

Oakley Computing Solutions

• Multilevel communication management for key stakeholders across geographic and technologic barriers

• Liaised between clients, PMs, SMEs, and software development teams to communicate the project milestones among various stakeholders, and ensure deliverable submission with 100% ‘on time’ precision

• Created all SOP documentation as Work Breakdown Structure / Work Flow Analysis to create and deliver internal Professional Development & Training and Learning Materials for end-user maintenance

Program Manager: Oregon Ethics in Business Competition (MBA Program Project) 2007 - 2008

Atkinson Graduate School of Management

• Oregon Ethics in Business Competition, a statewide competition for business diligence

• Managed six geographically diverse research teams that evaluated companies participating in the event

• Revised all deliverables for timely submission, and coached my six teams for corporate presentation

• Served as panel judge for the final exhibition, gauging the quality of research and presentation of results

Marketing Manager (MBA Program Position) 2007 - 2008

Salem Art Association, SAA

• Promoted the Salem, Oregon “Art Fair & Festival.”

• The three-day festival generated over 80% of the Art Association’s annual income!

• Created and placed all marketing materials: magazine, newspaper, TV, radio, billboard, social, etc.

• Controlled message delivery for Brand Management of both the association and the community festival

• Coordinated internal communications with directors, executive staff, stakeholders, and event managers

• Campaigned to secure all agreements and contracts with event sponsors, suppliers, and city officials

Academic Program Manager - Senior ESL Specialist 2004 - 2006

Tokyo International University of America

• Instructed foreign exchange students in English Acquisition courses and university level electives

• 100% of my students exceeded all English Language Acquisition testing benchmarks for TOEFL Exams

• Invited to conduct Professional Development seminars at education conferences for other ESL Specialists. My workshops demonstrated the training structures and protocols used to achieve revolutionary results in the English Language Acquisition programs I had created.

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