Aaron Washington

*** ******* **. #***

Spring, TX 77386

770-***-****

aczd7c@r.postjobfree.com

Professional Summary:

Senior Office Assistant passionate about providing the best customer service to clients and patients.

12+ years of experience in the customer service industry (Retail, Restaurants, and Healthcare) I have advanced in Sales, Cash Management, Business Management, and Administrative Healthcare.

Skills Summary:

Customer-Oriented, Business Management skilled, Expert in Problem Solving, Team Oriented, Self-Starter, Leadership skilled, Customer Service, Microsoft Office 2007 & 2010

Professional Experience:

Pro Staff

January 2015- Present

Senior Office Assistant

Answers telephone calls for the purpose of screening calls, transferring calls, responding to inquiries, and/or taking messages.

Assists with processing of documents, forms, mailings, and materials for the purpose of

disseminating information to appropriate parties.

Collects payments for a variety of events for the purpose of completing transactions and/or

securing funds.

Maintains inventory of supplies and materials for the purpose of ensuring items’

availability.

Maintains manual and electronic documents, files, health logs, and records

letters, forms, reports, purchase orders, Federal Survey cards, etc.) for the purpose of providing up-to-date

information or historical reference in accordance with established administrative guidelines and legal requirements.

Prepares standardized documents (letters and memos, calendars, bulletins, purchase orders)

reports, work orders, etc.) for the general purpose of communicating information to other parties.

JJ Taylor Distribution

February 2013- January 2015

Forklift Operations Supervisor

Performing routine checks and inspection of forklift equipment.

Assigning and supervising the work of forklift operators.

Make sure to meet deadlines for transfer of goods and materials.

Coordinating with warehouse managers for the unloading and loading of material.

Ensuring and following safety measures and regulations for forklift operators.

Handling records of the weight, labels, and tags of all lifted goods.

Managing all inventory records.

Ensuring the cleanliness and smooth operation and handling of materials during transfer.

Maintaining records of damaged goods and material.

Conducting regular training and exercises for forklift operators.

Evaluating the work and performance of forklift operators.

McDonalds

January 2012- February 2013

Guest Service Manager

Took necessary steps to meet customer needs and effectively resolve food or service issues

Recorded customer orders and repeated them back in a clear, understandable manner.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Communicated clearly and positively with co-workers and management.

Mastered Point of Sale (POS) computer system for automated order taking.

Maintained a neat, well-groomed appearance including impeccable personal hygiene.

Up-sold additional menu items, beverages, and desserts to increase restaurant profits.

Resolved guest complaints promptly and professionally.

Carefully maintained sanitation, health, and safety standards in all work areas.

Closely followed standard procedures for safe food preparation, assembly, and presentation to ensure customer satisfaction.

McDonalds

April 2011- January 2012

Crew Trainer

To take in observation of the actual performance of an employee.

Supervises the newly employed day to day task in the business.

Assign task and give appropriate trainings to employees ensuring them to perform effectively and efficiently in their tasks.

Motivates crew and designates task.

Dollar General

March 2005- April 2012

Store Manager

Lead sales associates and assistant managers

Supervised entry-level employees and assisting in the hiring process, overseeing retail operations,

Ensured customer satisfaction and sales projections

Answered telephones, setting schedules, and communicating with Dollar General corporate offices.

Trained employees hands-on with audio, visual, and verbal orientation.

Education

Penn Foster Online:

H.S. Diploma February 2009

Lawton Career Institute:

Medical Assistant: April 2011

University of Phoenix

B.S. in Health Administration, 3.85 still pursuing

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