BUSINESS ANALYST / PROJECT MANAGER

Agile performance driven Senior Level Business Analyst – Project Manager with a 15-year plus track record of success spearheading world-class, strategic process and technology solutions that maximize cost efficiency, deliver top-notch results and promote customer satisfaction.

Proactive and motivational program manager who propels internal and offshore cross-functional team members and customers towards solutions that maximize change through relationship building, collaborative decision making and communication. Extensive background working with and directing multi-locational teams within Fortune 500 and consumer products companies. Consistently identify and implement processes and procedures that save money and improve performance while maintaining an organizations Service Level Agreement promise to its customers.

CORE STRENGHTS

Project design architecture, management and implementation using requirements such as scope, priorities, processes, alternatives, and risks for large complex projects/systems within schedule and budget. On projects with an international scope always using the perspective and methodologies of Scrum Master and adhering to the Agile Manifesto.

Scrum team member in multiple roles; Scrum Master, Product Owner and Team Member when applicable and necessary. Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, user stories and other Scrum-related requirements. Continuously learned Agile/Scrum techniques and shared findings with the team

Analyze customers’ business requirements and processes through collaboration, document analysis, interviews, workshops, and workflow analysis. Including both packaged and in-house developed software systems.

Conduct multi levels of testing that include functional, regression, user acceptance, integration and performance to verify the customers’ needs are met.

Technical writing to develop end-user customers’ business requirements by constructing easy-to-understand process guides and process flow models, including Standard Operating Procedure manuals.

Host fluent user classroom and WebEx training sessions tailored to the customers’ location and schedule, with follow up support.

Liaise between business and IT technical personnel to ensure a mutual understanding of processes and applications while acting as subject matter expert to insure customers’ requirements are met.

Provide input into developing and modifying systems to meet customers’ needs and creating business specifications to support these modifications.

Project Management utilizing strategic planning, efficiency improvement, business performance and quality management while directing and participating in multiple projects. Proficient at capturing, interpreting, analyzing, documenting, tracking, testing and deploying defined requirements.

Staying on task and avoiding scope creep by maintaining focus on business requirements and keeping aligned with functional and technical requirements.

Deliverable documents include: Business Process Flows, Requirements, Test Plans, Test Cases/Scenarios, Action Item Logs, Risk Metrics and Detailed and Summary Status Reports.

Experience interfacing with various internal IT and Business teams and external data vendors.

Strong Project reporting and Risk/Issue management skills.

Experience with Project time, cost and resource estimation along with budget tracking. Able to provide monthly labor utilization reports

TECHNICAL /SYSTEMS SKILLS

Microsoft Office, Project, PowerPoint & Visio

Oracle and PeopleSoft ERP Financials, with PUM experience

Certified Scrum Master, CSM Certified by the Scrum Alliance

Six Sigma Trained

Experienced in Project Management and System Development Methodologies

Query and SQL experience with relational database also OBIEE experienced

Concur Expense support expert, SharePoint experienced

Functional & Technical writing and editing, 15 plus years of experience

Industry experience within Business & Finance, Banking, Insurance, Hospitality and Retail with International exposure

PROFESSIONAL BACKGROUND

Wyndham Worldwide/Windham Vacation Ownership a Major International Hospitality Conglomerate, Corporate Headquarters in Parsippany, NJ and Orlando, FL

Senior Business Analyst/Project Manager, 6/2006 – 10/2016

Accomplishments as Senior Business Analyst – Project Manager at Wyndham Worldwide –

oLed a Tangoe Inc. project resulting in a seamless, automated interface between a telecom provider’s billing and WVO’s ERP PeopleSoft and Oracle AP systems by designing a hands off scheduled interface that is virtually self sufficient. Designed with Finance and IT, then tested and implemented the finished product. Eliminating inefficacies and almost all manual effort, using a Scrum, Agile project methodology.

oManaged, Designed and Implemented a SharePoint based Invoice, Supplier entry tool with approval Workflow and backup image storage used by several thousand WVO and WWC associates. This saved $300K plus in reduced image and hardcopy storage costs. This was also an Agile methodology project.

oImplemented and managed Bank of America’s PayMode ACH and ePay vendor payment programs, reducing the cost of paper checks from $4.00 to $.45 each, for a yearly savings of 2.5M in printing expenses. As well as promoting the corporate “Green” initiate.

oKey contributor to the implementation of the CONCUR expense tool, with vendor selection, configuration, testing, training, issue resolution and customer support, eliminating a paper based inefficient T&E process. Saving two fulltime coordinators efforts of data entry and auditing at a yearly savings of $180K. Ongoing production support analyst with admin level system access, with a total of four plus years of experience as the companies Concur subject matter expert.

oImplemented a team of India offshore data processing resources that process PeopleSoft and Oracle Accounts Payable and Bank Reconciliations. Reducing corporate data entry costs of over $200K annually.

oTeam lead on multiple projects replacing outdated inefficient software systems with modern efficient versions including PeopleSoft/Oracle Financials Accounts Payable, AR/Billing, Asset Management and Purchasing.

(TIS) TRANSACTION INFORMATION SYSTEMS, NYC, NY

Senior Staff Financial Consultant from 3/1997, 4/2006

The responsibilities for this role included the following (PS GL AP, PO, AR/Billing and AM modules):

PeopleSoft Financials Implementation expertise, fit gap and implementation schedule and plan

PeopleSoft Financials upgrade expertise, upgrade plan and schedule

PeopleSoft Financials training expertise, guides and training plan

PeopleSoft Financials testing and QA, test scripts and test plan

PeopleSoft Financials issue resolution, user and IT interface

Company engagements included the follow: Dow Jones, NJ; Ernst & Young, NJ ; CapitalOne, VA; TIAA, NYC; Spencer Gifts, NJ; Time Warner, NYC; Credit Suisse, NYC; HIP Insurance, NYC; Citizens Federal Bank, FL, Bank of America, NJ

EDUCATION

Post University; Waterbury, CT – Malcolm Baldrige School of Business - MBA in Finance

Palm Beach State College; Lake Worth, FL - Computer Science/Programming Curriculum

New Jersey City University; Jersey City, NJ - B.A. in Liberal Arts

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