Manager Sales

Christine M. Welch

**** ********* **** ***** **, 60532

Cell: 630-***-**** Email: aczd36@r.postjobfree.com

EXECUTIVE PROFILE

High energy, credit and collection manager with exceptional interpersonal and communication skills

Self-motivated, results driven and problem solver

Excellent relationship building and prospecting skills

Proven ability to significantly increase company revenue by developing positive client rapport through collections and account management

Dedicated client focused and passionate about formulating and implementing innovative solutions

PROFESSIONAL EXPERIENCE

Loan Administrator, Spinnaker Resorts LLC, Hilton Head Island, SC 5/2011-7/2016

Administered, established loans and created new loans and contracts

Built lasting relationships with new and existing owners

Handled all deficiencies, collected outstanding balances and set up amnesty plans to bring loan current

Resolved disputes within contract guidelines, prepared upgrades, property transfers, deeds, and maintained HOA

Senior Account Manager, Siemens Industry INC, LLC, Mt. Prospect, IL 3/2009- 3/2011

Built strong relationships with current customers and recruit new prospects

Serviced key accounts with resolutions in service and product issues in a timely and efficient manner

Kept receivables within net 30 days and collect monies on “over 30” day accounts

Resolved problems of booked fire alarm jobs and projects (including Soldier Field, Cushman and Wakefield, and the Chicago Housing Authority, CHA)

Responsible for issuing waivers, credits and rebills

Credit and Collection Manager, Armour-Eckrich Meats, LLC, Lisle, IL 3/2006 – 1/2009

Built strong relationships with current customers and recruited new prospects

Established two new departments, Cash Applications and Credit and Collections within Armour-Eckrich after their sale from Con-Agra Foods, October 2006

Implemented new procedures resulting in a 75% collection success rate within the first 90 days

Managed a staff of eight and oversee 26 branches to assure A/R is in a current status within a net 7 day terms

Approved credit applications and set credit limits

Reviewed open A/R aging

Credit and Collection Manager, Dun & Bradstreet (D&B), Naperville, IL 9/1989 – 3/2006

Responsible for commercial collections in D&B’s third party B2B agencies

Identified and recommended improvements to the collection process, and mediate with the sales department to resolve delinquent receivables

Investigated insolvent clients by reviewing D&B credit reports, financial statements and background checks

Acted as a final demand specialist by reviewing, negotiated pre-legal accounts, and recommend suit where appropriate

Acted as a liaison between clients, debtors and internal receivable department and build constructive relationships with cross-divisional teams

Utilized strong negotiation and organizational skills to develop payment plans and alternative solutions for recovery

Lead the Chicago District 2001-2003 with a client annual renewal rate of over 90%

Five time member of the National Sales Conference for attaining over 130% of assigned sales quota

Attained a minimum of 105% of assigned collection quota for 10 consecutive years

Communicated human rights, diversity, and job equality principles and practices to employees and reported employee issues directly to CEO Achievements while serving on the Inclusion Leadership Committee

TECHNICAL SKILLS

SAP, Concord, SPI, Credit Management, Microsoft Office Word, and Outlook

EDUCATION

Indiana University

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