Customer Service Microsoft Office
Resume:
Carla Shelton
**************@*****.***
Professional Summary:
Motivated individual seeks to obtain a role at with a Company which will allow the utilization of customer service skills and strong attention to detail, mathematical skills, and broad knowledge of computers and technology.
Professional Experience:
Bankruptcy Specialist JP Morgan Chase Lewisville, Texas 2013-2016
Payment change notification
File notices within all states
Ensure that all PCNs are accurate with no errors
Bankruptcy are correct for filing a payment change notification (chap 13 only)
Completing Proof of claim before bar date approaches
Ensure that all numbers on the proof of claim are calculated correctly
Trained employees on new process flows
Foreclosure Specialist JP Morgan Chase Lewisville, Texas 2011-2013
Performs administrative tasks, including Fortrac work queue for loan set up and completing document request
Handle foreclosure cases from referral through the foreclosure sale date
Verifies foreclosure name and documentation contents ensuring that quality metrics are consistently met.
Review and approve accuracy of the legal documentation that is submitted for recording to the legal court systems
Coach and give feedback to attorney firm/management
Handle escalated issues and ensure that the appropriate LOB is notified immediately.
Pharmacy Technician Minyard’s Dallas, Texas 2009-2011
Help health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist
Maintain pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders.
Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations.
Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels and calculation quantities.
Education:
Remington College Dallas, Texas
Skills:
Familiar with Microsoft Office Word, Excel, & PowerPoint Organized Adaptable Time Management Scheduling Multitasking Prioritizing Task Leadership Quick Learner Sales Force Flexibility in work related task Efficient Team-oriented Inventory Systems Highly Motivated 10 years customer service
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