customer service, sales

MAKSUDOVBAKHTIYOR

E-Mail:********.****@****.**

Mobile Number: +79264649216Skype: sherinar-87

SUMMARY OF QUALIFICATIONS

High Education: ECONOMICS (global economy) *Master’s Degree: Master’s degree in tourism

Professional football player. Practical experience in administrative procedures for receiving cargo and procurement of good. Conducting training and seminars for increasing staff capacity. Experienced in banking services, knowing all banks products and offering them to the customers, conducting negotiations, good knowledge of MS Excel, 1C. Experienced in sales and customer service.

EDUCATIONAL BACKGROUND

RUSSIA:

Russian state University of tourism and service, Diploma,specialist in global economy, MOSCOW, RUSSIA. 2005-2010

CITIBANK, CERTIFICATE, Sales Master, MOSCOW, RUSSIA. JANUARY-FEBRUARY 2011

Russian state University of tourism and service, Diploma,Master’s degree in tourism, Moscow, Russia, 2012-2014

PROFESSIONAL EXPERIENCE

January 2017 until now

Key account manager, Customer service specialist

OOO Rashmin

Moscow

• Responsible for daily operations related to Customers’ orders handling process;

• Control on-time shipments from Company’s Warehouse;

• Liaise with Customers providing a service of high quality and answering to all Customers’ requests on a reasonable deadline;

• an active search for new customers;

• implementation of sales plan;

• development of new markets;

• support base of existing customers (accounting, planning, work with depts, visits to clients).

February 2016 September 2016

Football Club Formula Uspekha

Dushanbe

Professional football player

• play football and achieve clubs goals

PROJECT COORDINATOR Feb 2014- Feb 2016

SOCIAL ORGANIZATION ALEGRIA

conduction of special fund rising events for disabled and orphan children

recruiting new volunteers

increasing staff capacity through training and seminars

responsibility for administrative procedures for receiving Cargo and procurement of good

INTERN Jun 2015-Aug 2015

BRITISH EMBASSY IN DUSHANBE

assisting Project Management team with organization of cultural and educational events

liaison with Embassy partners and representing Embassy in conferences

BANKING SERVICES SALES CHIEF SPECIALIST Jul 2010-Jan 2014

CB CITIBANK

Bank production sales

Presentation of bank productions

Customers service

Insurance promotion for bank clients

Carrying out of bank products presentations and negotiations conduction

New customers capture

SKILLS

Computer and Internet Navigation

Driving

Professional soccer player

LANGUAGES

English, Russian, Tajik/Persian

REFERENCES:

Mr. Zafar Kasimov

United Mission in Liberia (UNMIL), Movement control

Liberia, Monrovia,Pan African Plaza Tubman Boulevard, 1st Street,

+231*********,********@**.***

Ms. Nasiba Karimova

Public organization "Alegria", Director, current supervisor

Tajikistan,Dushanbe,269 Dmitrova str.,+992*********, *********@*****.***

Mr. Safo Kalandarov

World Health Organization Co Tajikistan,Project advisor

Tajikistan, Dushanbe, 37/1 Bokhtar str,+992-*********,***@****.***.***

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