MICHAEL FORKNER

Raleigh, NC – ***** – 919-***-**** – aczcuo@r.postjobfree.com – www.linkedin.com/in/michaelforkner IT MANAGER

IT MANAGEMENT ~ PROJECT MANAGEMENT ~ DESKTOP SUPPORT Software Configuration

Network Administration

Technical Troubleshooting

Software Requirements

Software Development

Server Optimization

Cross Team Collaboration

Hardware Maintenance

Analytical, highly adaptable professional with a broad range of IT experience, including desktop support, network administration, software coding and hardware/software systems support & maintenance.

Accomplished leader skilled in building and strengthening relationships across functions to drive cohesive, strategic operations. Skilled troubleshooter continually focused on identifying, isolating and resolving technical issues.

Strong track record of successfully managing multiple projects, while adhering to tight timeframes and strict quality requirements.

BENCHMARKS & MILESTONES

Created and implemented an effective Help Desk Remote Support System, providing extensive support to employees and end users at 600+ pharmacies.

Developed and implemented an extensive documentation plan for all software applications, server hardware, operating systems and network, as well as procedures for proactive hardware/software monitoring, network performance and security improvements and disaster recovery and contingency plans.

Successfully sourced, implemented and migrated to a new web hosting and development service provider, with zero impact to customers during the transition process. Managed project to create design specifications for new Mutual Drug ordering website and CSOS, which drives over $1 Billion in sales annually. CAREER PROGRESSION

NC MUTUAL DRUG WHOLESALE Durham, NC 2006 Present IT SYSTEMS AND WEB SERVICES MANAGEMENT

Overall management services for both IT Systems and Web Services for the company, including network administration, server management, website development, systems training, IT purchasing and automation software design/coding. Design team lead for both public and internal company websites. DEA liaison for Mutual Drug and 600+ pharmacies, CSOS compliance subject matter expert, Board of Pharmacy subject matter expert (NC, SC, VA).

Desktop Support: Create and implement a Help Desk Remote Support System to assist internal Mutual Drug users and end users at 600+ pharmacies. Responsible for overall project management including development, configuration, implementation and software training for support staff. Provide extensive employee training, focusing on internal & remote support tasks and the night Ops IT support team.

Web Services Management: Provide overall project management services for the process of sourcing a new web hosting and development vendor through a hosting transition plan to handle migration, load testing, contingency and QA. Develop document specifications to assist with development of Mutual Drug’s new ordering websites and CSOS signing application.

MICHAEL FORKNER – PAGE 2

CAREER PROGRESSION (CONT.)

Server Management: Manage and maintain a variety of mainframes and servers, server builds, MS Active Directory Maintenance and network maintenance services. Server builds, configuration, maintenance, failure root cause analysis and application of resolution.

Project Management: Built and maintained an Order Desk order aggregation system, including server, software, software modifications, dial up modem bank, SAMI modem bank, IVR modems and FTP server. CDI / IBM Raleigh, NC 2005 2006

TEAM LEAD LEVEL 2, NETWORK OPERATIONS (9/2005 – 8/2006) TEAM LEAD LEVEL 1, MONITORING OPERATIONS, SOUTHERN COMMAND CENTER (1/2005 9/2005) Provided performance management, training and support for daily activities of Level 2 and Level 1 team member activities. Oversaw network monitoring, network recovery, troubleshooting and installations, as well as Email and domain administration on Novell, MS Active Directory and Linux servers.

Network Monitoring & Recovery: Utilized various tools (including monitoring, ping, trace route, demand poll and LMI status) and collaborated with various support groups in order to identify problems and determine potential solutions to network performance problems, including deterioration, interface and device malfunctions.

Software Configuration: Provided software configuration services for the Aventail Connect product, including troubleshooting, installation of product and configuration files.

Troubleshooting: Oversaw creation of trouble tickets for issues, utilizing IBM application, and routing them to the proper team member for prompt resolution.

EXECUTIVE STAFFING Raleigh, NC 2003 2005

DATABASE DEVELOPMENT CONSULTANT

Managed software design, coding, database design, database administration and software configuration/maintenance services for Nodell, Glass & Haskell, a leading law firm specializing in the areas of foreclosure and bankruptcy. Provided Advanced WordPerfect 11 Merge coding services. OMEGA RESOURCE GROUP Raleigh, NC 2002 2003

SERVER ADMINISTRATOR & DESKTOP SUPPORT

Network administration services for Novel 5.x 6.x servers, as well as administration of Lotus Cc mail email servers. Software and hardware maintenance services, including software rolls outs and support, desktop support, computer hardware and software installations. Administered hardware test systems utilizing Lab View for electronic devices. ALLTEL INFORMATION SERVICES Raleigh, NC 2000 2002 NETWORK ADMINISTRATOR

Managed network administration services for a Novell 5.1 network on a LAN/WAN platform, serving an average use population of 1800+ including desktops, laptops and Palms. Provided Help Desk level II & III support for a wide range of internal applications, software roll outs, data migration, upgrades, troubleshooting and repairs. Designed and developed relational databases for Wireless and Wire line applications, utilizing Access and Fox Pro. DELPHI DELCO ELECTRONICS SYSTEMS Kokomo, IN 1997 2000 INFORMATION SYSTEMS SITE MANAGER

MICHAEL FORKNER – PAGE 2

CAREER PROGRESSION (CONT.)

Provided instrumentation software development services, using Visual Basic and LabView, for airbag deployment and passenger restraint systems components, impact sensing, measurements and documentation. Worked as a member of a team to successfully develop and build a Clustered Super Computer for Algorithm group. NATIONAL AUTO EXCHANGE Kokomo, IN 1993 1997

OWNER

Managed all aspects of design, coding and support for vNET virtual inventory software for auto dealerships. Responsible for recruitment, training and performance management for up to seven employees. Provided project management services, including project development and implementation, for a variety of projects, including Office Suite software training, hardware & software troubleshooting & repair, upgrades and installations. TECHNOLOGY PROFICIENCIES

Operating Systems

/ Software:

MS Active Directory, Windows software, Mac software, Microsoft Exchange, Microsoft Office, Novell NMS, CSOS, Lotus CC Mail, IBM ManageNow! Hardware: MS Server 2003 2008, HP 9000, A/S400, Novell 5.x 6.x, Away, SQL, Order Desk, FTP, Linux servers, Android OS

EDUCATION AND CERTIFICATIONS

Cisco Certified Network Associate (CCNA) – 2011

Certified Novell Administration (CNA) 2001

Lab View Certification – 1998

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