Customer Service Sales
Resume:
David L. Burkhead
Moore, South Carolina 29369
Phone: 864-***-****
E-mail: **********@*********.***
Objective
To launch a career with a company in a managerial role where my education and experience will be fully utilized to propel the company to attain their operational goals.
Qualifications Summary
Over 10 years of experience in supervision and management
Operations management
5S and lean manufacturing principals
Supervised the operation of Trumpf 2020 punch press, various metal press machines, Artos wire processor, Komax wire processor, Schleuniger wire processor, Stormtronics wire twister
Exceptional interpersonal communications skills
Experienced in customer service
Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Education
2012 Associate Degree in Human Resource Management / 4.0 GPA
Virginia College-Birmingham, AL 35244
1973 Dyersburg High School, Dyersburg, Tennessee
Majors: Math, Science, and History
Certifications
2016 12 Hour Lean Manufacturing General Study Course
Focused on 5S System of Workplace Layout and Organization and Value Stream Mapping
2013 10 Hour OSHA General Industry Safety and Health Standards Course
2004 Dale Carnegie Performance Development Program
Spartanburg, South Carolina
Work Experience
2014 - Present: Operations Manager
Resco Electronics, Roebuck, South Carolina
Oversee all plant operations
Schedule production using MRP and ERP Visual manufacturing software
Monitor engineering masters and control plans with key personnel
Work closely with sales and customer service locally and corporately
Responsible for hiring and terminating all employees
Responsible for procuring all plant operational supplies and equipment
Maintaining physical plant inventory
2012 - 2014: Production Supervisor
SpectAL Ind., USA, Gaffney, South Carolina
Production supervisor over two cells with a total of 16 employees
Oversee the production flow from assembly to shipping of windows and doors for a major school bus manufacturer
Maintain production schedule for cells
Involved in all aspects of training
Work directly with Quality Department to maintain and exceed customer satisfaction
Reason for leaving: Contacted by a recruiter and offered a position with less commute and greater opportunity for growth.
2009 - 2012: Metal Fabrication Supervisor
Frigoglass North America LTD., Co., Spartanburg, South Carolina
Production line supervisor 2009
Supervisor of metal fabrication department from June, 2010-February, 2012. Coordinate department per daily schedule to produce parts that meet specifications for production lines. Work with QC to insure quality and precision of all parts by utilizing calipers, gauges, and flat and form prints. Provide reports to track daily production efficiency and compose all purchase requisitions.
Scheduling and planning for fabrication department. Perform daily inventory, order new tooling, and coordinate shipments of post-painted parts with outside vendor. Use MRP practices to insure accuracy of inventory. Practice Lean Manufacturing procedures.
Reason for leaving: Company was in the process of closing their US facility.
2008: Production Planner
Green Textile & Associates, Spartanburg, South Carolina
Planned production of orders as they came in from sales.
Ordered yarns and coordinated with other plants the time frame of knitting and dyeing of goods.
Worked closely with customer service and sales to assure the accuracy and the on time delivery of orders.
Reason for leaving: Temporary employment.
2005 – 2007: Operations Manager
Sandella’s, Spartanburg, South Carolina
Responsible for the operation of two locations including hiring, training, supervision of all employees
Controlled food and labor costs, marketing, maintaining accurate daily financial records, full P&L responsibilities, and provided support to store managers as needed.
Reason for leaving: Business closed.
2001 – 2005: General Manager
Cornerstone Restaurants, LLC dba Sonic Drive-Ins of Spartanburg County, South Carolina
Assisted company owner in planning and building stage as well as initial opening of drive-in
Assisted in equipment purchases, building planning, hiring, and training.
Responsible for overall operation of restaurant including hiring, training, scheduling, purchasing, inventory, and maintaining all records (personnel, maintenance, etc).
1997 – 1998: Warehouse Supervisor
Nashville Refrigerated Service, Newbern, Tennessee
Responsible for overall operation of shift including shipping/ receiving over 25,000 cases per shift
Supervision of twenty-five employees.
1996 – 1997: Partner and Operating Manager
Sonic Drive-In, Caruthersville, Missouri
Responsible for overall operation of restaurant including hiring, training, scheduling, purchasing, inventory, routine maintenance of equipment and maintaining all records
Increased sales in 1996 and 1997.
1976 – 1996; * 2000 – 2001: Customer Service Representative/Inside Sales (1987 – 1996); Warehouse Distribution (1976 – 1987)
Dyersburg Fabrics, Inc., Dyersburg, Tennessee
CSR: Responsible for maintaining and allocating orders for 200+ customers.
Communicated with all departments pertaining to customers’ orders including sales, production, and shipping to insure that orders were expedited in a timely manner.
Distribution: Served as lead coordinator for all LTL shipments as well as cycle inventory.
Volunteer Work
Hope Church, Spartanburg, South Carolina – numerous activities
Habitat for Humanity, Spartanburg, South Carolina
Assistant Basketball Coach, First Presbyterian School, Dyersburg, Tennessee
Girls’ Softball Coach – Dyersburg Activity Center, Dyersburg, Tennessee
Interests and Activities
Enjoy writing, traveling and playing golf.
Salary Requirements
Open to negotiation
Contact this candidate