Software Customer Services

Yasir Mueen

Authorized to work in the United States

Personal:

●Address & Phone No.: Sunnyvale, CA 650-***-****

●Email: ****************@*****.*********:****************@*****.***

mailto:****************@*****.***

Qualifications:

●Over five years of steady work history in network engineering, information security, system development and operation data networks that included but was not limited to launching new services and technology, network administration, installing, configuring, and troubleshooting network equipment.

●Excellent knowledge and expertise of networking technologies and protocols, in installation, testing, and troubleshooting of transmission facilities.

●Outstanding ability to rapidly adopt new technologies. Excellent troubleshooting skills.

●Great communication, problem solving, planning and organization skills.

●A quick learner committed to acquiring and applying new technology skills. Self-driven with positive attitude and great energy.

●Bilingual: English/Arabic

Certification

●Mission College,Santa Clara, CA, Computer Science (CCNA)

●B.S., Software Engineering, AL Rafidain University

●MCSE,CCNA

Computer And Networking

●Systems: Win Server 2000-2012, Windows XP/Vista/7/8.1, Macintosh.

●Languages: C, C++, Pascal, Quick Basic.

●Hardware: Upgrade Desktop, Laptop, iPhones, IPads. Cisco hardware Routers. Cisco switches, all Printer, UBNT Wireless Air Fiber, NanoStation Wireless.

●Software: MS Office 2007-2013, MS Project, MS Visio, MAC OSX, iTunes, iCloud, Anti-virus/Anti-spyware protection, Remote Desktop, Symantec, VMware, Photo Impact, Adobe Acrobat Pro .

●Networking and Protocols: TCP/IP, Frame Relay, OSPF, EIGRP, RIP, VPN, DHCP, DNS,TCP, UDP, IP.

Work History

Security and Specialist receptionist

Facebook, Menlo Park, CA 06/2016 to Present

●Serve visitors by greeting, welcoming, directing and announcing them appropriately

●Answer, screen and forward any incoming phone calls while providing basic information when needed

●Receive and sort daily mail/deliveries/couriers

●Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

●Update appointment calendars and schedule meetings/appointments

●Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.

●Provided with high quality security services to protect people and property.

Google Express

Logistics Coordinator, Mountain View, CA 09/2015 to 09/2016

●Customer services, Collected and processed customer information in an orderly and organized manner before coordinating transportation and delivery.

Computer Sales

Fry’s Electronic, Sunnyvale, CA 03/2015-08/2015

●Customer services, Responsible selling of computers, software and peripherals.

●Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer related accessories hardware/software and cables (CAT2 to 6) and Switch Routers offered by the store.

●Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals.

●Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.

●Advises customers on technical matters and recommends appropriate computer configurations.

●Help customers maximize the use of software and hardware features.

IT Support

Office of Inspector General, Baghdad, Iraq Customer services

●Managed day-to-day administration of the database system and supported development projects. Provided technical trainings to IT personnel to maintain productivity and security.

●Carried out modernization of the entire network (routers, switches, firewalls) and Internet services via wireless and Microwave to the customers and clients.

IT Engineer

Falac Company, Baghdad, Iraq 11/2007-02/2010

●Responsible for designing and implementation of customers network infrastructure

●Manage negotiate hardware, software, and circuit contracts for customers

●Manage in creating upgrade protocols for all users and network hardware.

●Manage in creating troubleshooting logs for operating system and application software users.

●Manage to develop several network administration policies that made support more efficient for users.

IT Manger

12/2006-11/2007

●Upgraded infrastructure for the company database from single computer to network Oracle database.

●Carried out services on configuration of servers, routers and antennas, troubleshoot errors and resolved issues and problems. Provided consulting and engineering services for hardware, implemented by the company, customers and partners that improved customers’ turnover and satisfaction with the product.

●Coordinated servers with equipment manufacturers, tracking the changes produced by the range, the emergence of new equipment and technologies.

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