RIZ KHAN

** ***** ******, **** ********* NJ *****

aczcqd@r.postjobfree.com

908-***-****

SUMMARY OF QUALIFICATIONS

IT Professional with over 10 years of Experience in ITSM seeking a progressive role in a Service oriented environment, delivering a world class service built on the ITIL lifecycle.

Fully conversant with Disaster Recovery, Business Continuity Management, Project Management, Vendor Management, Capacity management, request fulfillment and asset management, Problem management.

Single handedly supported and managed systems and network infrastructure for over a hundred internal and external users, providing 1st, 2nd and 3rd level of support.

Skillful identification, logging, categorization, prioritization, diagnosis, resolution and closing of incidents and events.

Solid troubleshooting and problem solving skills. Ability to transform events and incidents into fully configured deployable solutions.

TECHNICAL EXPERIENCE AND CERTIFICATIONS

Virtualization: VMware ESXI 5.x, Virtual Center 5.x, Terminal Server, VMware View

Disaster Recovery: Symantec Backup/Shadow Protect

Firewall: ASA 5505/5510/Sonic Wall

Internet filtering: Websense/Opendns Umbrella

Storage: Dell Equalogic SAN/EMC

File Management: Image right file management system

Platform: Windows Server 2003/2008/2012

Deployment: WDS/MDT2013/SCCM 2012

Imaging: Symantec Ghost

Spyware/Virus protection: Symantec Endpoint protection

Sophos Disk Encryption

MCSE, ITILv3 foundation

PMP CBT from Middlesex County College NJ

PROFESSIONAL EXPERIENCE

Brownstone Agency Inc.

June 2006-Present

Sr. System Engineer

Exchange 2003-2010, P2V and V2V migration

Setup remote offices using Cisco VPN Point to Point/Sonic Wall

Negotiated Hardware and software contract and managed all IT vendors

Trained company Employees in use of software and applications

Developed and deploy updates, applications and programs with SCCM 2012,MDT 2013, WDS, WSUS

Regular schedule maintenance of Active directory users and computers, Domain and forest and GPO’s

Server 200*-****-****, Windows XP, Windows Vista, Windows 7, Windows 10 installation, configuration, migration and support

DNS, DHCP IIS configuration and support

Managed Disaster Recovery and Business continuity Plan

Printer fleet management, maintenance and auditing

Perform Annual IT audit of company’s systems and testing and practices.

Review and Conduct Annual DR/BC Testing

Managed IT support Staff and vendors.

Maintained Third party vendor adherence to SLA’s

Negotiated Vendor Contracts

Assist in Annual budgeting, Company wide audits

Executive support

EDUCATION

Bachelor of Arts and Economics from Karachi University, Pakistan

MSCE – Microsoft Technical training institute. Pakistan

A+ - Computer Career institute long island NY

CCNA: New York Business Institute, NY

SCCM 2012

Currently Enrolled In Middlesex county College PMBOK

ITIL V3 Foundation

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