Customer Service Sales

TS

OBJECTIVE

To find a job that is full-filling and interesting that will help me support my family.

SKILLS

I have 20 years customer service experience. I’ve managed upwards of 10 people. I’m self-sufficient and comfortable in high pressure situations. I have basic knowledge of computers. I can navigate the internet and manage email accounts. Have experience with lots of heavy equipment and trailers. Fast learner and willing to do what needs to be done.

THOMAS STEVENS

56 CR 382 WYNNE, AR 72396

H870-***-**** OR C870-***-****

EXPERIENCE

2016-Present

Maverick Entergy

Holdenville, OK

*Field supervisor / Operator

*Responsible for hiring and maintaining employee paperwork.

*Responsible for all safety training and new hire training.

*Responsible for generating field tickets and invoices.

*Responsible for Rig up and Operation of Artificial Gas Lift jobs throughout Oklahoma and the Texas Pan Handle.

*Responsible for Rig up and Operation of Midstream Pipeline Pigging.

*Responsible for logistics and dispatch of trucking.

*Maintenance to equipment

*Scheduling of employees

*Maintain employee files to ensure that employee certifications are current.

2013-2016

Oscomp

Houston, TX

*Sr. Service Tech

*Responsible for all new hire training and paperwork.

*Responsible for making sure all field tickets are filled out correctly and signed by the appropriate managers.

*Responsible for Rig up and Operation of Gas Lift jobs as well as logistics for on time CNG deliveries.

*Equipment maintenance and repair.

*Maintain the company’s safety program.

2011- 2013

United Medical

1945 N. Falls Blvd.

Wynne, AR 72396

*Repair, maintain and deliver hospital equipment.

*Deliver to patient homes and hospitals.

*Take care of inventory levels, order and stock the inventory in the warehouse.

*Do all paperwork that is involved, from contracts, service agreements, patient records, invoices.

*Attended Smith Driving School

2008-2011

Sheehan Pipeline

2431 E. 61 St. STE 700

Tulsa, OK

*Held daily tailgate safety meetings

*Fill out JSA reports

*Filled material and requests forms daily

*Cor. and supervise loading/unloading and movement of heavy equipment

*Fill out daily progress reports and time sheets

*Maintain and service heavy equipment such as track-hoes, dozers and front-end loaders

*Supervise the daily activities of a labor crew.

1997- 2008

Service Sales Rep.

Cintas

Searcy, AR

*Service various businesses and customers ranging from industrial business to locally owned businesses.

*Trouble Shoot accounts for any underlying problems.

*Research the accounts to better help with the service and products that are used.

*Every business is considered ONE account. I do invoicing for the accounts, meet with the decision maker of that account to find out if any changes need to be made.

*Write Service Agreements, Explain the rules of the contracts, and also try to obtain sales leads for other services provided by Cintas.

*Perform all maintenance on the account through a PRC (handheld computer).

*Balance and settle the routes each day.

*Place catalog orders for customers ranging from clothes to first aide equipment.

*Knowledge with Microsoft Word, AS400, Microsoft Outlook, and most all office equipment.

Education

Bradford High School

Graduated May 1988

Foothills Vo-Tech

Graduated June 1989 with a Machine Tool Technology Certificate

Customer Service Training/ Training on Demand Classes

1997-2005

Smith Driving School

Graduated 2005

SPECIAL AWARDS OR SERVICES

Received Perfect Attendance 10 years in a row with Cintas. Won several Sales Awards through Cintas

ETC Validated Courses: Energy Training Council

Basic Operation

Confined Space

ElecSafety

HAZCOM

FireSafety

H2S

HazEnergy-LOTO

Excavating

WalkWorkSurf

PPE

FallProt

FirstAid/CPR

MaterialHandle

EnvironAware

OccupHealth

SafelandUSA

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