Customer Service Sales
Resume:
Chad A. Peterson
Lake Tapps, WA. *****
aczcpy@r.postjobfree.com
SUMMARY: A business executive with extensive experience in leadership, sales, business operations, management, marketing, customer relations, supply chain management, labor relations, employee training and development. A results oriented operations and sales leader capable of building and motivating diverse teams to deliver superior year over year revenue and profit margin growth. Expertise in creating and implementing systems to reduce cost, increase efficiency and exceed profitability goals. Known by professional associates as a strong leader, visionary and motivator, whose commitment to excellence is never compromised.
PROFESSIONAL EXPERIENCE:
Al-Van Equip: January 2016-February 2017
Al-Van Equip has been built on providing exceptional service and quality commercial van and truck accessories. From van shelving, cargo/ladder racks, pick-up truck boxes, service bodies, lift gates, to lighting and electrical, Al-Van Equip is capable for any company with one van or a fleet of work vans and trucks. With growth of over 50% Al-Van Equip needed a leader capable of operating the business to maximize opportunity, growth, market share, employee opportunities, and net profit as well as lead the business into the future.
General Manager
Led all operations including service, sales, production, finance, administration, supply chain, human resources.
Full P&L, Balance Sheet, and operational control of the business.
Reported and presented results to the Board of Directors. The BOD’s expectation is the GM operates the business as if it were his/hers with minimal interaction.
Achieved 36.5% sales growth in 2016, exceeded target by 12%.
Improved Gross Profit by 79.1% in 2016.
Improved Net Income by 155% in 2016
Aramark Uniform Services: March 2005-December 2015
General Manager
Led and oversaw all Market Center operations including Service, Sales, Production, and Office functions.
Full P&L responsibility with over $30 million in annual sales, third largest location in the organization.
Managed over 175 employees with 4 senior level direct reports and 12 next level reports.
Managed key relationships with largest customers ensure customer satisfaction, business expansion, and contractual status.
FY 2014 Accomplishments:
oExceeded Sales Plan. 6.1% growth over PY.
oExceeded Profit Plan. 16.9% growth over PY.
oRanked 4th in the company in overall results. There are over 90 GM’s in the company.
oWon Presidents Cup award. Achievement given to Top 12 GM’s in the country.
oWon Promise Keeper award. Achievement given for exceeding both rental sale and profit plan.
oDeveloped two Assistant General Managers to General Manager.
FY 2013 Accomplishments:
oExceeded Sales Plan. 4.5% growth over PY.
oImproved profit by 3.2% over PY.
oWon Top Growth award. Achievement given to highest growth locations in the country.
oWon Gold Certified Customer Service award. Achievement given to highest customer service locations in the country.
oDeveloped 2 District Managers to Assistant General Manager.
FY 2012 Accomplishments:
oExceeded Sale Plan. 4.4% growth over PY.
oExceeded Profit Plan. 16% growth over PY.
FY 2011 Accomplishments:
oExceeded Sales Plan expectations by 2%.
oImproved profitability by 30%, $975K over prior year.
oWon Promise Keepers Award.
Nominated & graduated multiple executive leadership programs.
oSLI (Strategic Leadership Institute) in 2011.
oALDP (Advanced Leadership Development Program) in 2010.
oLDP (Leadership Development Program) in 2009.
oAMI (Aramark Management Institute) in 2007.
Oversaw the construction of production facility in 2008, over an $8M building expansion.
Successfully transitioned and played a major role in Aramark’s largest acquisitions to date.
Assistant General Manager
Led all service related functions including management of 6 District Managers and 40 Route Sales Representatives.
Enterprise Rent-A-Car: March 1997 - October 2004
Area Manager: April 2004-October 2004
Managed 8 branches with a full staff of branch managers, assistant managers, management trainees; approximately 30 employees.
Fully responsible for training & developing employees.
Full P/L responsibility. Key variables managed are income per car and net profit per car.
Promoted to this area because of reputation as a strong leader; also, biggest competition threat was penetrating this area. In 6 months 1 major competitor shut down location.
Improved customer service levels by 82%.
Growth of 9% over 6 months, company average was 5%
Area Manager: September 2003-April 2004
Supervised approximately $12.6 million in inventory value, 700 cars.
$7.9 million in sales volume annually. $1.7 million in profit annually.
Increased rental fleet by 25% over 6 months, company average was 6%.
Developed training program to further develop employees. In 6 months promoted 15 employees.
Improved profit by 117% from prior year.
Increased sales by 48% over prior year, improved from 104th to 15th in the country.
Improved market share from 5% to over 8%, company average is 5.6%.
Hired and/or developed 1/3 of the branch managers in the state of Minnesota.
Achieved the highest retention level in the state of Minnesota.
Managed one of the top 20 largest locations within the company.
Won exceptional achievement award 4 consecutive months.
Area Manager: June 2001-September 2003
Supervised 5 branches with approximately 25 employees.
Managed approximately $9 million in inventory value, 500 cars.
$5.7 million in sales volume annually. $720,000 in profit annually.
Won exceptional achievement award 8 out of last 12 months.
Consistently had the highest revenue in the state.
Branch Manager: October 1998-June 2001
Managed one of the largest branches in the state, 230 cars.
Won an exceptional achievement award for operating profit for fiscal year 2000/2001.
Won an exceptional achievement award for fleet growth for fiscal year 1999/2000.
EDUCATION
Eastern Washington University. Cheney, WA.
Double Major: BA Business Management/Marketing
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