Customer Service Office

ANITRICE L BELL

832-***-**** aczcpx@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

** ***** ** ********* *** technically skilled business professional with versatile administrative support skills set developed through experience as an office & department manager, secretary, administrative assistant and patient accounts.

Excellent in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Offer advance computer skills in MS Office Suites and other applications/systems.

KEY SKILLS

Office Management

Record Management

Inventory Management

Patient Account Services

Meeting and Event Planning

Teambuilding and Supervision

Medical Collections

Expense Reduction

Staff Development and Training

Policies and Procedures

Accounts Payable/Receivable

Excellent verbal and communication

Report and Document Preparation

WORK HISTORY

Living Forward Alliance,

Houston, TX

06/15 to Present

Office Manager

Design and implement office policies

Organize office operations and procedures

Supervise office staff

Control correspondences

Review and approve supply requisitions

Maintain office equipment

Design filing systems

Ensure filing systems are maintained and up to date

Define procedures for record retention

Ensure protection and security of files and records

Ensure effective transfer of files and records

Transfer and dispose records according to retention schedules and policies

Ensure personnel files are up to date and secure

The Home Depot,

Houston, TX

04/14 to 05/15

Project Specialist Lead

Generated high dollar sales in Home Depot Interior (HDI)/Home Depot Exterior (HDE) through one on one customer consultations.

Accurately provided product information to the customer.

Setup and break down store displays.

Maintain brochures and materials at selling center.

Weekly product training for upper management.

Trained Home Depot store associates and management to maintain a positive working relationship.

Texas Joint and Pain Institute

Houston, TX

07/11 to 11/13

Medical Office Manager

Managed office in Houston and Galveston areas

Received inbound calls from patients, insurance companies and physicians

Reviewed paid and denied claims

Liaison for visiting physicians

Completed super bills and updated patient accounts

Collected co-pays and/or co-insurance and setup payment plans

Verified insurance, obtained pre-authorizations for in office and outpatient procedures

Scheduled appointments for private and group practice TJPI and Interventional Pain Specialists (IPS) with a total of five offices

Ensured the office was in order and professional

Ensured filling systems were maintained and up to date

Voter Consumer Research

Houston, TX

02/10 to 04/11

Customer Service Rep.

Accurately collected confidential data and entered it into computer system

Reading from client specific script

Communicated (verbal and written) with management and general public

Kelsey Seybold Clinic

Houston, TX

02/05 to 04/10

Patient Account Collector II

Trained Level I Collectors and Customer Service Representatives on policy and procedures

Regularly assumed supervisory responsibilities for collections and customer service department

Answered high volume calls including escalation from patients about their accounts

Reviewed paid and denied claims

Verified insurance and follow-up on claims

Analyzed, researched and reconciled patient accounts

Posted payments and applied adjustments according to contractual agreements

Reported payments to third party collection agency

EDUCATION

Houston Community College

Stafford, TX

09/99 to 06/01

Elsik High School High

Alief, TX

School Diploma/GED

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