Administrative Assistant

ELICIA GIPSON

*** ******* *****, *********, ** **274 C: 470-***-**** ************@*****.***

Highly organized and detail-oriented Executive administrative assistant with more than 2 years experience supplying thorough, organized administrative support to 5 senior executives. Executive administrative assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused executive administrative assistant committed to approaching administrative tasks with tenacity and attention to detail .

[65] WPM typing speed

Professional phone etiquette

Excellent communication skills

Database management

Articulate and well-spoken

Customer service-oriented

Fl ex ibl e

Accurate and detailed

Works well under pressure

Social media knowledge

Advanced clerical knowledge

Multi-line phone proficiency

Employee training and development

HIPAA compliance

Cri t ical thinker

Conference planning

Multi-line phone proficiency

Payrol l

Appointment setting

Pleasant demeanor

Excellent planner and coordinator

Executed administration assistant, 12/2013 to 09/2015 Clowers Communications – 1572 HWY 85 North suite 211 Fayetteville, GA. 30214 Answered and quickly redirected up to 5 calls per minute. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Created detailed expense reports and requests for capital expenditures. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Organized all new hire, security and temporary paperwork. Assisted with event planning, including associated travel and logistical arrangements. Completed data entry, tracked resumes and maintained the applicant tracking system. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Receptionist, 10/2012 to 02/2013

Hill Crest nursing home – 1740 North Circuit Drive, Round Lake Beach, IL. 60073 Received and routed medical records.?

Input data into computer programs and filing systems. Audited records for accuracy.

Received and processed medical records requests.

Sorted materials and file according to guidelines. Created new physical and computer-based files.

Processed patient admission and discharge documentation. Obtained patient releases for dissemination of information. Interacted and communicated easily with department personnel and public. Customer service clerk, 06/2010 to 07/2012

Office Depot – 3350 Grand Ave. Waukegan, IL. 60085 Operated a cash register for cash, check and credit card transactions with 100% accuracy. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items. Educated customers about the brand to incite excitement about the company's mission and values.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Communicated clear expectations and goals to each team member. Caregiver, 11/2007 to 05/2010

Comforcare senior services – 1117 S Mi lwaukee Ave, Libertyvi l le, IL 60048 Assessed patients and documented their medical histories. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.

Demonstrated ability to lead and motivate outstanding healthcare teams. Assisted patients with daily functions.

Monitored fluid intake and output levels.

Delivered in-home care to disabled children and adults. Ensured safety and well-being of patients.

Transported patients to and from different departments. Assisted patients with bathing, dressing, hygiene and grooming. Completed all daily living tasks to enhance the quality of life of elderly patients. Partnered with team of registered nurses to achieve overall well-being of all patients. Engaged patients with games, crafts, cooking, music, reading and other activities. Helped residents with bathing, dressing, feeding, lifting and transferring. Certificate : Phlebotomy/CMA, 2012

Computer systems institute - 5330 Grand Ave, Gurnee, IL 60031 EDUCATION

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