Gargee Sahoo, MBA

***** ** ******** ***, *********, OR-97003. 971-***-****. aczcmk@r.postjobfree.com . www.linkedin.com/in/gargeesahoo 1

Profile Summary:

Business-solutions consultant who partners with organizational leadership to align people, process and technology to execute enterprise initiatives and create strategic advantages

Functional domain:

• Program/project Management

• Requirements & Scope Management

• Stakeholder & Vendor Management

• Virtual & Cross-Functional Teams

• Resource Capacity Planning & Management

• Process Engineering & Optimization

• Application/Systems Development Life Cycle

• Systems Integration

• Organizational Change Management

Professional Summary:

• Associate (Macys Inc., Jul 2016- Jan 2017)

• Consultant- Ernst & Young (Nov 2013-May

2015)

• Consultant- Capgemini (May 2011-Oct 2013)

• Senior Process Executive- Patni Computers

(Sep 2007 to Apr 2010)

• Sales Communication Specialist-

USinternetworking-AT&T (May 2006- Sep

2007)

• Technical Support Associate- Cognizant

Technology Solutions (Jun 2005- May 2006)

• Sales Officer- Standard Chartered (May

2004- Feb 2005)

ROLES AND ACHIEVEMENTS

Customer Service and Sales Associate - Macy’s

● Analyze customer needs and provide them with choices from multiple cosmetics and fragrance lines

● Resolve problems and team-up with multiple groups for improving customer satisfaction while delivering value

● Manage fragrance launch events for different brands and achieve sales goals

● Maintain customer database and product inventory; manage relationship with clients for repeat business and cross-selling of products

Project Manager- Ernst & Young

● Managed transformation projects worth more than 1M USD by implementing ERP at organization level

● Monitored and evaluated projects valued between 0.5M- 2M $ for clients by approving project scope, efforts, project cost and work products such as project plan, risk mitigation strategy, user acceptance testing (UAT), and implementation plan delivered through different phases of SDLC

● Managed project teams, client and third party vendors by executing resource plans and setting up RACI matrix

● Executed communication plan; analysed project metrics for implementing corrective and preventive actions

● Set up quality and risk portal for clients that led to successful project delivery

● Established service-level agreement (SLA) framework and managed vendor, improving service performance

● Led cross-functional teams in a service improvement project; conducted interviews, analyzed data and feasibility of requirements, created workflows, and collaborated with client, system integrator and vendor for rolling out of solution

● Designed IT driven service delivery channels that enabled state tax department in efficient tax collection, driving the Tax Maturity Model from level 1 to 4

● Published RFPs and performed due diligence, evaluated vendors for outsourcing IT implementation projects

● Designed and rolled out IT policy that achieved 100% customer satisfaction rating

● Guided a change program which included stakeholder engagement, change impact analysis and training management, ensuring workshops were customized for different groups of audience, from CXOs to trainees

Project Manager- Capgemini

● Managed multi-geography teams to perform gap analysis, interviewed stakeholders to identify problems, provided process solutions aligned with ITIL and drafted implementation roadmap to establish a production

support environment around service desk, incident, problem, change and release management processes of a key retail client

● Managed organizational transformation initiative for a client that included studying the existing operating model, designing and implementing new processes and tools for engaging stakeholders, resulting in 20% greater operational efficiency

● Contributed to organizational change management program ‘Lean’ to bring in lean practices within HR unit that brought down recruitment lead time from 90 to 50 days

● Guided multi-geography teams for aligning IT processes of two organizations post-merger; created training materials and conducted multiple workshops for better adoption of processes

● Implemented lean techniques, leading to ~20% reduction in wait time during the review phase of a project

● Guided customer satisfaction program ‘OTACE’ by reviewing metrics that helped in improving customer satisfaction index from 70% to 90%

Business Analyst/ Process Consultant- Patni Computer Systems

● Studied existing proposal management method, identified issues, created FRS, performed UAT and imparted training for launching ‘Impact’, a proposal management tool

● Created a database for client using ETL tools that helped client in revenue generation

● Contributed to the launch of a centralized knowledge management portal for sales team, enabling team members across geographies to access information related to services

● Studied existing processes, conducted discussions with client teams, designed and implemented ITIL based Production Management Efficiency Model for a client to save ~10% efforts in its support activities

● Led Continual Service Improvement (CSI) initiatives by conducting audits, workshops and training in large accounts leading to improved performance and process compliance

Communication Specialist- USinternetworking

● Made sales presentations and engaged with Sales team for timely completion of proposals

● Built a knowledge database for sales solutions on pragmatic tool to improve proposal response time

● Created a pool of sales collaterals- case studies and brochures for showcasing organizational capabilities

Pre-sales Analyst- Cognizant Technology Solutions

● Performed presales activities- designing of service catalogues, case studies and presentations

● Acted as PMO for resolving project queries raised by associates as well as client

● Performed resource allocation and project billing

Relationship Manager- Standard Chartered

● Maintained sales database and presented sales proposals to retail clients and corporate houses

● Managed relationship with clients for repeat business and cross-selling of banking products

EDUCATION

MBA in Marketing l Maharishi Institute of Management Bangalore, India 2004 BA in Economics, with Honors l Utkal University Bhubaneswar, India 2002

ADDITIONAL INFORMATION

• Tools/ Technologies: MS Office, MS Visio, MS Project, SharePoint, DataStage, HP OpenView, Tableau, Oracle and SAP

• Certifications: ITIL v3 foundation, COBIT 4.1 foundation and Lean Six Sigma yellow belt

• Awards: Best New Employee of the Year at Capgemini and Pat on the Back at Patni

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