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Customer Service Sales

Location:
Buffalo Grove, IL
Posted:
March 17, 2017

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Resume:

William J. Weinstein

*** ****** *****

Buffalo Grove, IL 60089

847-***-****

aczcme@r.postjobfree.com

https://www.linkedin.com/in/william-weinstein-907w4220 Experience using broad based general management capabilities in all facets of operations (including office functions), manufacturing, distribution, and customer/supplier relationships. Exceptional relationship and communication skills at all corporate levels. Bachelor of Business Administration - Marketing. Core Competencies

• Profit & Loss Responsibility

• Direct & Indirect Reports

• Implementation & Management of IT Based Systems

– HRMS, Solomon, Sage

• Project Management

• Cost Accounting

• Knowledge of ISO, Total Quality Management,

Safety Programs

• National Accounts Responsibility

• Exceptional Customer Service

• Expert in Excel – Pivot Tables, vlookups & Formulas Career Highlights

• Helped increase sales volume 100% in a six year

period to established national accounts.

• Used supply chain knowledge to achieve on time

delivery rate of 99.999% based on customer

requirements.

• Reduced complaints from 97% to 99.998%

acceptance rate by tracking common issues.

• Advocate use of new technology to enhance

production and customer service.

Professional Experience

Edward Sider & Company, Northbrook, IL.

Widely recognized as an industry leader in supplying paper and film packaging products to the roofing industry. Operations Manager September 1991 – December 2016

Responsible for day-to-day operations of $20M+ specialty packaging division of national sales & marketing company, including, but not limited to: profit and loss, pricing, cost accounting, scheduling, inventory control, production, customer service, marketing communications, and supplier relations. Oversaw both AP and AR within division. Customers include nationwide and regional building materials manufacturers. Suppliers include national packaging manufacturers.

• Developed & maintained ongoing national accounts; exceptional customer and supplier relationships.

• Helped increase sales volume 100% in six years.

o Streamlined order entry & production tracking resulting in 20% quicker response time to customer and supplier inquiries using Excel spreadsheets.

o Worked with suppliers using supply chain knowledge to increase productivity to meet the 100% increase in volume.

o Advocate use of new technology to enhance production and customer service. o Designed computer database of products using Excel (pivot tables, vlookups, if/then formulas, etc.), including ability to adjust costs & pricing easily, resulting in virtually error free pricing. o On time delivery rate of 99.999% based on customer requirements.

• Visited both corporate and manufacturing plants at nationwide customers and suppliers for sales calls and to troubleshoot operating and quality issues. 20% travel. o Reduced complaints from 97% to 99.998% acceptance rate, by tracking complaint issues and addressing them with suppliers, resulting in increased productivity and bottom line results.

• Worked with and advised suppliers on implementation of ISO, quality, and safety programs.

• Used knowledge of flexographic printing and prepress to shorten new product cycles from eight weeks to four weeks, resulting in 40% reduction in new product costs. o Worked with national building products companies to enhance their packaging for improved marketing communications.

o Responsible for customers’ 4% reduction in overall packaging costs. o Teamed with strategic partners in enhancing use of computer graphics & design, resulting in quicker new product cycles, resulting in 40% reduction in new product costs. o Developed new graphic designs for enhanced legibility and ease of printing.

• Instrumental in developing a bar-coding system of finished products for easier inventory, shipping, and product identification, both at suppliers’ and at customers’ locations.

• Project Manager for implementation of new business and accounting software (Sage): o Database development completed in two months.

o Full implementation in ten months.

o Training and user documentation completed in one month.

• Project manager for implementation from server based system to cloud based system (Microsoft Exchange Online and 365) for added IT security and reliability.

• Developed new sales reports using extracted Excel spreadsheets (pivot tables and vlookups). Additional Experience

Chippewa Packaging Inc., Bensenville, IL.

Regional distributor of packaging materials and supplies. Vice President & General Manager

Organized and maintained all warehousing, distribution, purchasing and office procedures for this start-up distributor of packaging materials. After successful implementation of internal organization, was asked by President to move into sales and marketing to spearhead goals of increased sales and market share.

• Moved company into new quarters in two days, while regular operations continued.

• Within three months trained all office and warehouse personnel in internal procedures.

• Serviced existing customers and opened several large accounts, resulting in 5% increase in sales and 10% increase in margins.

Monarch Box & Paper Company, Chicago, IL.

Asst. General Manager & Vice President Manufacturing Recruited by the President of $5M regional manufacturer and distributor of packaging materials, moved quickly through increasingly responsible assignments. Responsibilities included production control, materials management, purchasing, distribution, IT, and customer service.

• Introduced state-of-the-art computer system for production, materials, purchasing, and distribution control.

• Reduced material costs 12% using JIT scheduling and inventory control policies.

• Eliminated workman’s compensation claims using enhanced safety and compliance procedures.

• Increased sales margins 20% by developing an innovative production-costing program.

• Lowered distribution costs 4% by developing a new transportation program.

• Streamlined physical inventories leading to a three day reduction in inventory time and associated costs. Hitachi Metals, Elk Grove Village, IL.

Sales Engineer

Recruited to develop Midwest territory for municipal sales. After considerable success, duties expanded to include large OEM companies. Responsible for developing and maintaining customers in the specialty power transmission field.

• Opened five new municipal accounts generating incremental new business.

• Opened four major OEM customers, FMC Corporation, International Harvester, J.I. Case, and Caterpillar.

• Started new in-house sales organization, developing innovative marketing techniques, and expanding market penetration and sales.

Education

Bachelor of Business Administration in Marketing from Loyola University Chicago Continuing Education: EDI, Database Design and Management American Sport Education Program Certified Coach

Community Involvement

Past President Loyola University Undergraduate School of Business Alumni Association Congregation Beth Shalom Board of Trustees and Executive Committee School District 102 Sports Committee



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