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Customer Service Representative

Location:
Richmond, VA
Posted:
March 17, 2017

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Resume:

**** ******** **

Richmond, VA *****

919-***-****

aczcm7@r.postjobfree.com

JONES, AKYIA

OBJECTIVE

Seeking a position within the customer service field, where my skills will be implemented and enhanced.

Outstanding customer service

Data entry/Records management

Effective listener

Self-starter

MS Word, Excel, and Outlook, literate

Multiple phone line use

WORK HISTORY

BANK CARD SERVICES, CLAIMS AND BENEFIT SPECIALIST, ALLIANZ GLOBAL, GLENN ALLEN, VA

12/2016 – Current

Responsible for learning products and staying up-to-date on new product or policy changes

Initiate claims as a member of the FNOL team

Review and resolve pending policy inquiries

Respond professionally to inbound telephone and email inquiries from customers

WORKERS COMPENSATION CLAIMS SPECIALIST, CORVEL, RICHMOND, VA

06/2016 – Current

Responsible for entering loss reports for Automobile and General Liability claims

Data entry and uploading document to the appropriate files

Answer all incoming calls and ensure calls are directed to the correct department

Collect all pertinent information from incoming callers in reference to their files

CUSTOMER SERVICE SPECIALIST, XEROX, RALEIGH, NC

05/2014-05/2016

Respond to inbound calls and complaints using standard scripts involving billing, enrollment, and pharmacy issues

Resolves inquires and log all customer calls to communicate all appropriate options for resolution in a timely matter

Processing payment

EDUCATION

SOME COURSE WORK COMPLETED, LIVINGSTONE COLLEGE, SALISBURY, NC 2010-2012

Liberal Arts Major GPA 3.6

ADVANCED DIPLOMA, VARINA HIGH SCHOOL, RICHMOND, VA 2006-2010

General Education GPA 3.7

REFERENCES

QUINN, KRISTINA

English Teacher, City of Richmond

804-***-****

GOODE, SHARONDA

Account Representative, Teleperformance

804-804-***-****



Contact this candidate