Richmond, VA *****
aczcm7@r.postjobfree.com
JONES, AKYIA
OBJECTIVE
Seeking a position within the customer service field, where my skills will be implemented and enhanced.
Outstanding customer service
Data entry/Records management
Effective listener
Self-starter
MS Word, Excel, and Outlook, literate
Multiple phone line use
WORK HISTORY
BANK CARD SERVICES, CLAIMS AND BENEFIT SPECIALIST, ALLIANZ GLOBAL, GLENN ALLEN, VA
12/2016 – Current
Responsible for learning products and staying up-to-date on new product or policy changes
Initiate claims as a member of the FNOL team
Review and resolve pending policy inquiries
Respond professionally to inbound telephone and email inquiries from customers
WORKERS COMPENSATION CLAIMS SPECIALIST, CORVEL, RICHMOND, VA
06/2016 – Current
Responsible for entering loss reports for Automobile and General Liability claims
Data entry and uploading document to the appropriate files
Answer all incoming calls and ensure calls are directed to the correct department
Collect all pertinent information from incoming callers in reference to their files
CUSTOMER SERVICE SPECIALIST, XEROX, RALEIGH, NC
05/2014-05/2016
Respond to inbound calls and complaints using standard scripts involving billing, enrollment, and pharmacy issues
Resolves inquires and log all customer calls to communicate all appropriate options for resolution in a timely matter
Processing payment
EDUCATION
SOME COURSE WORK COMPLETED, LIVINGSTONE COLLEGE, SALISBURY, NC 2010-2012
Liberal Arts Major GPA 3.6
ADVANCED DIPLOMA, VARINA HIGH SCHOOL, RICHMOND, VA 2006-2010
General Education GPA 3.7
REFERENCES
QUINN, KRISTINA
English Teacher, City of Richmond
GOODE, SHARONDA
Account Representative, Teleperformance
804-804-***-****