System Administrator

PROFESSIONAL SUMMARY

A motivated individual with extensive administration and project lead experience. Highly proficient in a vast array of mainstream technology environments including DaaS/SaaS as well as various operating systems platforms, applications, and SDLS process. A solution-oriented nature compels me to take initiative with a focus on detail, quality and process improvement. Quick learner highly motivated with excellent organizational and analytical skills that consists of, but is not limited to, working closely with development teams and sub-contractors in the design, development and implementation stages.

EDUCATION & TRAINING

Saint Edward’s University, Austin, TX,

Bachelor of Art in Computer System Management

August 2013

ITIL V3 Foundation Training at BMC Software, Inc.

February 2013

VMware vSphere: Install, Configure and Manage v5.0 Training at St. Edward’s University

February 2012

New Horizons Learning Center

Project Management for Professionals

Member of Project Management Institute

PROFESSIONAL EXPERIENCE

TRAILSTONE Management Group, Austin, TX October 2014 – January 2017

Enterprise Administrator

Created imaging process for new computers to streamline computer deployment though Ghost and DELL Kace K2000

Created TRAILSTONE standard Windows 7, Windows 10 and Windows Server 2008 images for HP, DELL Workstations and Laptop

Office 365 administration - Email account management, archiving management, Legal hold management, Email retention management and created and managed distribution list

Upgraded all Trader IPC Turrets platform in Austin, London, Berlin to Cloud9 Technologies

Created documentation on users migration of desktop profiles, applications and data vis PCmover and Microsoft User State Migration tool to be used with DELL Kace K2000

Created and maintain documentation as it relates to Cisco configuration, site documentation and asset management

Supported all IPC turret systems, Cisco Unified Communications Manager Unity 9.x and Cloud 9 Technologies

Provided business & financial justification for technology upgrades and enhancements then negotiated contracts bids with vendors

Managed and monitored software licensing database through DELL Kace k1000 (asset management tools)

Wrote documentation procedure in SharePoint to implement into networking environment.

Manage vendors to implement and support applications. Obtain quotes and prepare price and product comparisons tech and other IT related purchases and submit all documents to for Manager’s approval.

Provided Tier 3 support for TRAILSTONE traders worldwide

Planned, tracked and updated all daily and weekly progress all patching requirements and needs.

Scheduled and performed monthly patching, software updates and of servers, workstations and laptops via DELL Kace K1000

Organized and held weekly project status meetings with IT Staff

Managed Synology device and Amazon Web Services (AWS) configured for automatic schedule backups for clients, and provided restoration support when as needed.

Created roadmaps, business cases and providing technical guidance of new technologies and cloud services

Collaborated with the Enterprise and Application team with the implementation of TrendMicro, Cisco VPN, Java, Python and custom Windows packages to comply with corporate standard

Taken assigned projects from the original concept through final implementation and training.

Conducted training and guidance in reducing vulnerabilities identified during security scans of all systems

Prepared documentation, diagram, and flowchart based on review of new and modified procedures, technologies and cloud services

Provided expert direction to all aspects of technology life cycle, from point of planning to implementation, support and to decommission

Provided technical support to members of the executive team including the CEO, CFO and other senior management

Provided 24/7/365 systems support as necessary for the diverse needs of the organization

Created, modified, and disabled user accounts base on authorized forms

Documented incident reports, escalations and internal security breaches via Zendesk, then provided status updates on all Sev 1 and escalations to all support and management teams including CIO

Provided support of THE ICE, Bloomberg, Reuters and Market data applications

Track down vulnerable devices via Trend Micro admin console, research security solutions, and implement security updates to reduce Traders downtime

Significantly reduced workstations and network incidents by monitoring and maintaining global Trend Micro administration daily

Increased efficiency by developing secure file sharing for users and department by creating local shares and permission standards across Synology appliance and Windows Server DFS

Manage & supported voice/trade floor (IPC Turrets), Cloud 9 and WAN technologies, provisioning, ordering of circuits and adding Broker Lines via IPC Exchange for trader operations.

Randstad Technologies, assigned to City Hall, Austin, TX April 2014 – May 2014

System Support Technician

Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

Analyzed user support statistics/data and recommending appropriate technology.

Managed user accounts, groups, print queues and controlling access rights using Active Directory

Created scripts to automate the processes of hotfixes, updates tasks, performance and maintenance tuning

Provide tier 2 troubleshooting support of Exchange issues and Outlook Clients, escalated calls, and finding optimum solutions

Soal Technologies, assigned to TRS of Texas, Austin, TX August 2013 – March 2014

Client Services and Support

Deployed software installs, upgrades, hotfixes and patches through SCCM (System Center Configuration Manager) to all client systems.

Written documentation to be more in-line with new versions of best practice of IT functions & recommend enhancements.

Proactively worked with other IS&T team members to provide technology recommendations and solutions to 2management

Generated weekly status reports for management team about status of ongoing projects and customer related concerns

Provide Tier 3 Support for Helpdesk by taking ticket requests from users with various technologies related problems.

Perform diagnosis on high-impact systems and coordinate IS&T staff activities to maintain the highest level of systems availability.

Developed port security troubleshooting diagram process to track down unauthorized network access to increase network security and decrease user downtime.

Performed system upgrades, maintenance tasks, including installation and configuration of Windows operating systems, Active Directory and Exchange user accounts

Managed user accounts, groups, print queues and controlling access rights using Active Directory

Troubleshooting activities included various network devices and peripheral devices connected to the network

Reviewed existing business practices, procedures and developed an action plan to implement new services and develop a streamline current business processes into a single source data structure

BMC Software Inc., Austin, TX June 2000 – April 2013

Senior System Support Administrator IV

Developed best practices plans for server consolidations to enabled launch of offsite project allowing team to work from anywhere, write code and stored in the cloud.

Developed plan for company-wide migration of data and applications to Windows 7 from Windows XP.

Project lead for the migration of 3500 XP systems to Windows 7 worldwide which was schedule for 18 months. Completed in 10 months, 8 months ahead of schedule

Generated weekly and monthly reports for management team about status of ongoing projects and customer related activities

Improved life-cycle process by developing procedures for using technology to facilitate asset management with BMC tracking tools

Implemented all processes of the five SDLC phases and created Visio diagram to led the implementing and supporting VDI (Virtual Desktop Infrastructure) at Global Logic in the Ukraine

Developed VBS (Virtual Basic Scripts) to automate various tasks in a Windows environments

Developed and implemented a disaster recovery procedures to ensure the smooth running of Business services during a disaster

Participate in CAB (Change advisory board) meeting to improve the Incident/Problem/Change process and drive Standard Operating Procedures and process in guidance to ITIL

Implemented best practices and processes to enable to Client Services team to work more efficiently

Team Lead for desktop deployment to field offices and corporate office.

Proactively worked with other IS&T team members to provide technology recommendations and solutions to management

Developed Business cases guidelines to assist Project Managers on the implementation of new technology into production and testing infrastructure

Developed best practices procedures when performing P2V (physical to virtual) and V2P (virtual to physical) for client system and server consolidations.

Written a feasibility studies for implementing of new technology services and support model for IS&T

Redesigned backup process by moving backup solution to a cloud base services with Iron Mountain

Provide business & financial justification for system upgrades and technology enhancements then Negotiated contracts bids with Vendors

Install, upgrade and troubleshoot backup, recovery, and storage related to Windows systems.

Act as a liaison for Business Unit’s to ensure that all aspects of technology services and other critical applications are structured and documented appropriately

Managed and monitored software licensing database through asset management tools

BMC Software Inc., Austin, TX December 1996 – April 2000

System Support Administrator III

Provided Tier 3 support for Helpdesk Support Center in Pune daily, to assist approximately 5000 End-Users worldwide with various technology related issues and concerns

Assisted Service Desk Manager on forwarding ticket requests and unresolved issues to the designated resource by communicating and coordinating with various IS&T departments.

Developed and implemented a common desktop image process using Ghost and BBCA technology.

Developed and Led technology training for individual or small group basis within a classroom setting or with WebEx

Develop guidelines documentation for technology standards to facilitate asset management tracking.

Developed and revised departmental procedure manuals to assist staffs in technical operations

Written and coordinated disaster recovery procedures for continues of mission critical services for data center operations in Austin, TX

Developed security policies for the BMC environments to eliminated security vulnerabilities

Collaborated with Networking Team on implementation network technologies and troubleshooting issues at remote sites throughout the Americas

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