JAMES R. SWINDERMAN

**** ****** ****** ****** **, Canton, Ohio 44708

Cellular: 330-***-**** Email: aczcjf@r.postjobfree.com

SENIOR OPERATIONS MANAGEMENT PROFESSIONAL

Operations Efficiency ~ Strategic Planning ~ Margin Improvement ~ Business Growth

Driving record-setting operational efficiencies, elevating profits, building expert teams, and negotiating strategic alliances in going-concern, startup and turnaround situations.

Dedication to Process Excellence and consummate leader in consensus building, growth strategies, continuous improvement, customer satisfaction and employee engagement.

Excellent communication and team building skills with commitment to providing safe – healthful work environment, while meeting on-time delivery schedules and ensuring quality

Highly effective business management professional working within capital goods manufacturing and distribution networks who seek to fully realize financial performance and bottom line results. Operational oversight has contributed to companies capturing millions of additional dollars in new business revenues, expense reductions and increased bottom line profits.

KEY QUALIFICATIONS

Process Excellence Leadership

Led reduction in OHSA Reportable Accidents (ORA) from 7.1 to 0.0 in 17-month period, setting stage for 31 consecutive months, below target metric.

Provided leadership for successful organization wide Enterprise Resource Planning (ERP) platform introduction and utilization optimization.

Profit & Loss Accountability/Financial Performance

Managed all-time high revenue generation, year-over-year, year-after-year for 12.7% increase over 24-month period.

Improved operating income 75% YOY, on 9% revenue growth.

Strategic Planning / Growth Initiatives

Managed revenue growth in excess of 330% over 24-month period.

Assembled key management team to develop business plan, secure facilities and capital equipment, identify administrative requirements, and start production operations, all within seven-months.

Quality Assurance/Customer Satisfaction

Leadership resulted in reduced cost of quality by 31% in 12-month period.

Achieved 96.5% record on-time delivery, up from 62.7% when assumed oversight.

Cross-functional Leadership

Led cross-functional team in aggressive product design and manufacture of diverse and highly specialized product line to maximize market penetration opportunities.

Member of management negotiation team with efforts resulting in ratification of multi-year organized labor agreement by 300+ membership group.

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WORK HISTORY

COMPLETE HYDRAULIC SERVICE, Bolivar, OH 2013 – Present

Comprehensive hydraulic repair, rebuild and manufacturing facility, also offering to order precision machining, custom fabrications and welding services, serving the Mining, Highway Construction, Agriculture, General Construction, Oil & Gas, Waste & Recycling, and Manufacturing Industries. Business unit of $700M Ohio Machinery Company.

General Manager

Full operational oversight, including production, sales, materials and administration, with complete profit and loss responsibilities. Develop and drive execution of improvement strategies, establish priorities for operational results, forecast human and capital resource requirements, manage work flows, and ensure critical process milestone achievement in manufacturing/remanufacturing facility.

Managed all-time high revenue generation, year-over-year, year-after-year for 12.7% increase over 24-month period concentrating on internal process enhancements.

Led reduction in OHSA Reportable Accident (ORA) rating from 7.1 to 0.0 in just 17-months, maintaining ORA below target metric throughout tenure, emphasizing awareness, education and reinforcing best practice behaviors.

Achieved 96.5% on-time delivery in 2016, establishing a new all-time high and contributing to a 12-month average of 90%, up from 62.7% at time of assuming operational oversight through effective demand planning and realization of ERP benefits.

Reduced cost of quality, as measured by warranty and rework expense by 29.7% in 12-month period emphasizing Total Quality Management (TQM) practices.

Established five consecutive months of Net Promoter Score (NPS) in excess of 90%, highest levels since setting record high of 96.3% in 2013 and well above target metric by placing emphasis on exceeding customer expectations.

BDM, BUSINESS DEVELOPMENT & MARKETING, New Philadelphia, OH 2009 - 2012

Business management and consultation firm, serving the needs of small business entities.

Principal

Mentor businesses to achieve maximum results through comprehensively researched, strategically developed, and tactically implemented business and operations plans and strategies.

Reduced satisfaction analysis report resource requirements for healthcare services provider through evaluation and redesign of documentation.

Directed affiliates marketing campaign to drive international consumer goods distribution resulting in expanded awareness and increased revenues.

Multi-agency website deployment for franchised dealerships of Fortune 500 international brand leading to better branding and improved user interface.

US TECHNOLOGY CORPORATION, Canton, OH 2003 - 2008

Multi-divisional $40M organization serving the Aerospace, Aircraft, Automotive, Defense Contract and Commercial Construction Industries.

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Director, Contract Administration & Corporate Marketing

Directed development and administration of supply contracts for military, government agencies, and corporate accounts. Optimize revenue generation opportunities through effective market segmentation, brand positioning and comprehensive marketing communications. Ensure federal and state environmental regulations compliance; direct creation and compilation of enforcement documentation.

Achieved $560K expense reduction internalizing outsourced program and directing national marketing campaign driving 513% revenue growth.

Reduced proposal generation time 81%, directing computer-based development program to streamline process and regain $12M in military contracts.

Rejuvenated comprehensive environmental package to remediate 30% revenue decrease and potential violations resulting from subcontractor non-compliance. Secured 44% federal EPA approval rate within first 10 months.

KIMBLE CHASSIS, New Philadelphia, OH 2001 - 2003

Manufacturer of Specialized Capital Equipment serving Transportation, Utility, Oil & Gas, Construction, and Specialty Vocation markets. Division of $100M Kimble Companies including Environmental, Transportation, Agricultural, Mining, and Energy business units.

Vice President, Operations / General Manager

Provided organizational leadership, developing strategies to implement key initiatives for profitability, cost containment, gross margin improvements, and income growth. Full operational oversight including complete profit & loss accountabilities.

Managed 880% improvement in gross margins and 450% revenue growth over four-year period through sound financial operating practices.

Guided operations transition for merging organizations in less than 14 days, resulting in a 34% reduction in manufacturing footprint. Capitalized on synergies between combined resources and obtained critical buy-in from department managers and subordinates.

Developed and chaired presentation based upon product differentiation and market segmentation analysis, for $9.4 billion industry participant, setting stage for $5.3 million contract.

SABEL, INC., CUSTOM CHASSIS DIVISION, New Philadelphia, OH 1997 - 2001

Manufacturer of Specialized Capital Equipment serving Transportation, Utility, Oil & Gas, Construction, and Specialty Vocation markets.

Director, Operations

Administered P&L, product development, manufacturing resource deployments, financial analysis/reporting and sales/marketing. Oversight of manufacturing operations startup and strategic planning, as well as manufacturing, engineering, accounting, administration, purchasing and quality assurance functions. Handled corporate formation, financing, capital equipment procurement, and operations development.

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Assembled key management team to develop business plan, secure facilities and capital equipment, identify administrative requirements, and initiate production operations, all within seven-month period, including $2.2M initial order backlog.

Led development team in aggressive product design campaign to maximize market penetration, generating $7.6M in order activity from key accounts.

EDUCATION & PROFESSIONAL ACTIVITIES

EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Business Administration (MBA), Finance, 2012

ASHFORD UNIVERSITY, FORBES SCHOOL OF BUSINESS, Clinton, IA

Bachelor of Arts, Public Relations & Marketing, 2010

ASHFORD UNIVERSITY, FORBES SCHOOL OF BUSINESS, Clinton, IA

Associates Arts, Business, 2008

UNIVERSITY OF PHOENIX, Phoenix, AZ

Applied Science, Mechanical Engineering Technology

KENT STATE UNIVERSITY, New Philadelphia, OH

Professional Training

Lean Management Certification, Expert Level

Kaizen Certification, Expert Level

Total Quality Management Certification

Project Management Certification, Expert Level

Six Sigma E-Green Belt Course

Dale Carnegie Personal Development Course

Numerous Management, Continuous Improvement & Software Courses

PROFESSIONAL AFFILIATIONS

TUSCARAWAS COUNTY CHAMBER OF COMMERCE

Board of Directors

Retention & Expansion Committee

LAWRENCE TOWNSHIP COMMUNITY IMPROVEMENT CORPORATION

Board Member/Trustee, Past

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