Theresa C. Coughlin

*** ******** ***

Williamsport, PA 17701

570-***-**** (primary)

aczchl@r.postjobfree.com

OBJECTIVE

To obtain a position that allows me to grow both professionally and personally in my career.

EXPERIENCE

Office Administrator, Bodnar's Curb Side

Solutions

12/2014 - 01/2017

Cogan Station, PA

Responsible for daily operation of the office. Updating customer information and changes to help drivers complete there routes both safely and efficiently. Bill monthly and follow accounts to assure payments are received and service can continue. All office duties including but not limited to, mail, answer phones, banking, mail etc. Cashier, Red Apple Kwik Fill

08/2014 - 10/2016

Williamsport, PA

Responsible for waiting on customers and closing the store, making sure it is ready for opening in the morning.

Dispatch Coordinator, Weatherford

03/2012 - 01/2014

Muncy, PA

Answer all calls and route them appropriately, Clock all personnel in and out daily, keep track of all equipment locations and employee's locations. Upload paperwork into employee connect regarding driver qualifications and new hire paperwork. Verify DOT logs are correct before releasing them to DOT. Track all equipment in the JDE system by creating delivery tickets. Support Staff as needed

Senior Customer Care Associate, Brodart

07/2004 - 12/2011

Williamsport, PA

In charge of the book leasing division of Brodart. Sole Government representative. Responsible for renewing and maintaining all accounts. invoicing. Mentor to two subordinates. Promoted four times in seven years.

Deli Clerk/Stocker/Cashier, Weis Markets

10/2002 - 11/2010

Williamsport, PA

Responsible for waiting on customers and complete closing of the department. Stocking and ordering for Health and Beauty Aids. Responsible for cashing customers out. Supervisor, Kelly Services

05/2002 - 10/2002

Williamsport, PA

Responsible for interviewing and placing applicants to jobs meeting their qualifications. All office duties.

Housing Coordinator, Lycoming Housing

11/1998 - 02/2002

Williamsport, PA

Responsible to assist 250 families with housing issues. Sign leases, renewals, annual inspections, and compliance with housing laws. Make referalls to both in-house support and outside agencies for employment, education, and life skill chalanges. Manage office and supervise one employee. Promoted six times in one year. Administrative Assistant/UM Coder, First

Priority 65

03/1998 - 11/1998

Williamsport, PA

Responsible for precertification for inpatient hositalization and short procedures in accordance with Medicare regulations. Data entry, correspondence, answer telephones, and manage incoming/outgoing mail.

Cashier/Assembler, City Light Cleaners

02/1997 - 02/1998

Williamsport, PA

Customer Service, computer entry, sorting and tagging clothes, answer telephones, and supervise other taggers

Receptionist/Customer Service

Representative, Suburban Pediatrics

11/1988 - 11/1993

Amherst, NY

Four physician office. Scheduled and confirmed appointments, managed telephones, deposits, daily journals, and computerized billing. Recertified doctors annually. EDUCATION

Bryant and Stratton Business Institute

Buffalo, NY

Vocational/Technical Certificate

Major: medical secretary

Minor: executive secretary

Sweet Home Senior High

Amherst, NY

High school graduate or equivalency certificate (GED) Major: math

Minor: social

QUALIFICATIONS AND ACHIEVEMENTS

Professional Skills

Professional typing, Proficient includes Word Perfect, Microsoft Word, Windows 98, Excel, Smart Team 420, Versyss, Microsoft Outlook, Ten Mast, Oracle, JD Edwards and inthinc. Copier, fax, postage meter, multiple-line telephones. CERTIFICATIONS AND LICENSES

Certificate of Mastery issued by

Pennsylvania College of Technology in

Pennsylvania

Issued: 07/2011

ALA Editions Online Customer Service Training Course Workforce Development and Continuing

Education issued by Pennsylvania College

of Technology in Pennsylvania

Issued: 01/2010

Managing Multiple Priorities, Projects, and Deadlines

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