DANA LEAVENWORTH

***** ********** **** **** ******* TX 77375

713-***-**** aczcf9@r.postjobfree.com

Customer-oriented Service Technician with experience in installation and repair of access control equipment. Some experience with burglar/ fire alarm systems. Cable installation and termination. Team member with the ability to understand and interpret complex instructions.

PROFESSIONAL EXPERIENCE

Texas Medical center 4/2003 to 12/2015

Technical Services Repair Technician II

Support access control equipment for all parking lots and parking garages in the Medical Center.

This included installing and maintaining access and egress gates as well as automated pay station.

respond as requested to alarm issues and resolve issue by utilizing resources with in technical support group.

Provide first line customer support and resolve customer and technical issues.

Create training material and provide training for other technicians within technical support group as well as other department within the Texas Medical Center.

Assist in installation of surveillance cameras throughout the Texas Medical Center.

Install, test and repair all parking garage and parking lot phone communications equipment and all Code Blue Emergency phone equipment.

Installation of new data, phone, and network cabling with termination and testing

Familiar with most Microsoft Office products.

hewlett packard/Compaq/digital 1984 – 2002

Manufacturing Test Support Technician 1999-2002

Supported high volume manufacturing test areas with materials needed to test newly manufactured systems.

●Coordinated with manufacturing to provide equipment required in performing functional testing of products.

●Maintained inventory of connector’s, cables, modules, and test media needed in the high volume manufacturing area to support nonstop functional testing.

Test Engineering Support Technician 1999-2002

Using written instructions and assistance from Test Engineers built and tested equipment used for functional testing of new and existing products.

●Assist in the design and build of test equipment that would accelerate or shorten the functional testing process times.

●Coordinated with engineering team on costs of materials needed to build test equipment and maintained monthly, quarterly and yearly EXCEL spreadsheets for management.

Customer Solution Installation Technician 1999-2002

Using customer solution configuration floor plans, set-up, cable and test, customer solution on factory floor, in preparation for travel to customer site installation.

Verification of parts and material availability with an end result that reduced installation time at customer sites.

Achieved a great deal of customer satisfaction by providing custom cable and device labeling to improve identification resulting in reduced repair cycle time, and customer down time.

Field Service Engineer 1989-1999

Provided support and repair of all PC hardware, and associated peripherals in the Salem facility.

●Provided immediate response to hardware outages in the high volume manufacturing test areas thus minimizing down time and impact to manufacturing.

●Maintained accurate records of time spent on each call and their outcome for use as a time management model.

Component Level Repair Technician 1984-1989

Troubleshot and repaired modules to component level in large hard disk drives and disk drive controllers.

●PCB repairs to complex PCB repairs requiring the use of oscilloscopes, VOM, and logic analyzers.

EDUCATION

Associates of Applied Science in Electronic Technology Pikes Peak Community College in Colorado Springs, Colorado

MILITARY

United States Air Force 1975-1979 --- Ground Radio Equipment Repairman in TITAN II missile sites

Contact this candidate