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Customer Service Health

Location:
Pensacola, FL
Salary:
15.00
Posted:
March 19, 2017

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Resume:

Noreen McLaughlin

# ** ***** ****** ***, *********, FL • 850-***-**** • aczc96@r.postjobfree.com OBJECTIVE: Looking for an entry level position where I can apply my degree in Community Health Education. Dedicated and passionate about promoting health education and awareness for all populations by utilizing: critical thinking, communication and creative problem solving skills.

SKILLS:

● Bachelor of Sciences in C ommunity Health Education (August 2015)

● Creative marketing skills

● Proficient in MS Office, E xcel, O utlook and Powerpoint

● Ability to multi-task and work independently

● Dedicated team player

● Customer service skills

● Detail Orientated

● Advanced Yoga Certified

● Able to read, write, and carry out

directions promptly and accurately

EXPERIENCE:

West Florida Area Health Education Centers (WFAHEC) Intern

Summer 2015

Northwest Florida Counties, FL

● Assisted, organized, shadowed, and facilitated Quit Smoking Now! (QSN) and Tools to Quit (TTQ) tobacco cessation classes. QSN: Comprised of 6 1-hour long classes. TTQ: 2-hour long power course.

● Completed calls for doctor referrals, program follow-up surveys, and class reminders

● Represented, educated, and promoted WFAHEC to local communities at various community Health Fairs

● Performed office duties as required by Intern Advisor and worked with a team in an office setting

● Link to internship blog: h ttps://noreenhealtheducator.wordpress.com/ Pensacola Barre

Yoga Fitness Instructor

Winter 2017 - Present

Gulf Breeze, FL

● Passionate administrator of the yoga program

● Offer complementary Yoga Classes for Barre and Pilates Workouts

Dynamic Yoga Flow, Early Bird Slow Flow, Relax & Refresh, Happy Friday Flow, Gentle Slow Flow

● Keeping studio clean and organized

● Handling all cash transactions

● Committed to teaching 4-5 classes weekly since February 10th

● Collecting and analyzing data in order to evaluate effective programs and classes

● Carrying out marketing and advertising for classes

● Assessing individual and community health education needs

● Facilitating groups and understanding group dynamics

● Communicating health needs, concerns, and resources in relation to yoga postures and breathing techniques URU Yoga & Beyond

Yoga Teacher

Fall 2016 - Winter 2017

Pensacola, FL

● Teaching and leadership experience

Experience teaching numerous styles of yoga, including Gentle Beginner, Dynamic, Yin, Open-Level, Strong-Core, Hot Akhanda classes.

10 or more classes weekly since September 15th 2016 (average 75 minutes each)

● Analytical skills in order to determine the needs of clients

● Instructional and public speaking skills that enable facilitation of discussion

● Interpersonal skills which promote sensitive, appropriate interaction on varied social and cultural levels

● Social media writing skills to hook audiences and promote interest in classes, events, and workshops with specific themes

● Ability to commute across several locations in a safe and punctual manner

● Practice in promoting safety, community, health, and wellness

● Founded the URU Running Club of Pensacola and Gulf Breeze Sacred Heart Health Systems

Substitute Fitness Instructor

Spring 2015 - Winter 2017

Pensacola, FL

● Developed age-appropriate program activities for adults ages 30-65

● Facilitated 1-hour, 2-part introductory fitness classes

● Gathered consent forms and class roll

Petco Animal Supplies Company

Guest Experience Expert, Head Cashier, Sales Associate Fall 2015 - Winter 2017

Pensacola, FL

● Assist customers in the proper selection of merchandise in accordance with their specific needs in a timely manner to create exceptional customer satisfaction

● Perform all aspects of point of sale service

● Ensure merchandise is accurately stocked and priced, satisfying operational guidelines

● Assist in stocking and facing merchandise according to established procedures

● Ensure that store animals receive the highest quality care Dicks Sporting Goods Company

Footwear Sales Associate

Fall 2015 - Summer 2016

Pensacola, FL

● Provided passionate customer service and locate merchandise in timely manner to create exceptional customer satisfaction

● Responsible for proper display of all shoes and signage, upholding company standards for merchandise presentation

● Performed one-on-one “Gait Analysis” for interested customers

● Developed solutions for inventory stock

● Reorganized shoes daily by sizes to increase customer satisfaction

● Assisted in online ordering to save customers money on shipping

● Showcased new products upon release dates

● Worked as a team member and communicated with other departments to drive up sales and customer satisfaction Staples Office Supply Company

Office Supply Sales Associate

Summer 2013 - Winter 2015

Crestview, FL

● Located and sell wanted products to customers in a timely manner to create exceptional customer satisfaction

● 2013, Received E mployee of the Month award after first month working

● Maintained store presentation by following merchandise flow and presentation standards processes

● Maintained 25 hour work weeks in addition to 15 academic credit hours when attending school

● Determined and demonstrate understanding of customer’s needs

● Responded and resolve customer requests and concerns

● Performed other related duties as assigned

Pensacola State College Yoga Instructor (Beginner Level) Beginner Yoga Teacher

Summer & Fall 2014

Pensacola, FL

● Developed age-appropriate yoga class for adults ages 35 - 65

● Responsible for providing students with a foundation of basic yoga knowledge EDUCATION:

University of West Florida (UWF), College of Science, Engineering, and Health Bachelor of Science Degree: Community Health Education Graduated August 2015

Pensacola, FL

● Relevant coursework: Health Promotion & Planning, Nutrition & Health, Environmental Health, Health

Psychology, Stress Management, Changing Health Behaviors

● Yoga Teacher’s Assistant (TA) (2013 - 2014)

● Developed a health promotion program for Fibromyalgia

(“FibroMYOGA”) (2014)

● President of the UWF Running Club (2013 - 2014)

● Board Member of UWF Sport Club Council (2013 - 2014)

● Sports Club Officer of the Year Award (2014)

● Secretary UWF Running Club (2012 - 2013)

● UWF Running Club member (2011 - 2014)

● Students Environmental Action Society (SEAS) (2011 - 2013)



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