Quality Information Technology

Location:

Posted:

March 18, 2017

Resume:

Summary of Qualifications

Extensive exposure to multiple quality assurance and process control philosophies and operational compliance for software development

Demonstrated strong customer focus and commitment to continuous improvement

Experienced in the implementation of long term goals. Utilized statistical process control (SPC) tools, Six Sigma strategies, and analytical techniques to evaluate measures of effectiveness

Experience

Verscend Technologies (Formerly Verisk Health) Richmond, VA

Quality Manager/Senior Compliance Analyst Mar 2013 – Sept 2016

Facilitated all client and external audits across the Verisk Health (VH) organization

Liaison between Verscend and the Sarbanes-Oxley Information Technology (SOX IT) and SOC internal and external auditors. SOC 1 Type 2 results made Richmond the benchmark for SOC across the organization.

Facilitated SOX IT and SOC 1 Type 2 audits, confirming risk control matrices with leadership, control owners, and operators and monitoring/tracking compliance to control objectives and activities.

Coordinated quarterly user access reviews to verify access provisioning and de-provisioning, confirming managerial approval for added access and the timely removal of access for inappropriate or terminated users.

Liaison between clients and Verscend for regulatory Compliance audits, managing client audit requests and ensuring timely responsiveness and professional preparation and execution.

GTI Federal, Frederick, MD Mar 2011 - May 2011

Quality Auditor/Process Analyst

Responsible for ensuring compliance to GTI ISO methodologies for federal clientele

Inspected artifacts associated with client procedures and reported issues of nonconformance to federal government managers, program/project management, and other appropriate personnel.

Identified opportunities for improvement related to both product and process compliance and efficiency.

Coached staff on ISO and documentation standards and recommended steps toward better compliance.

RemX/Select Staffing, Richmond, VA Mar 2010 - Apr 2010

QA Analyst/Statistician

Analyzed test data for a new paper perforating process

Conducted product quality testing and analyzed data for compliance to specifications, which included root cause analysis and the implementation of corrective/preventive actions.

Trained Quality Control technicians on standard operating procedures (SOPs), encouraging continuous improvement, and highlighting good internal and external customer service.

Reynolds Packaging Group (Alcoa Inc.) Richmond, VA Jun 2005 - Sept 2009

Quality Engineer

Managed the plant's quality system that was based on ISO 9002 standards

Reduced consumer complaints 33% by using problem solving tools to procure high impact solutions.

Selected by Plant Management for the High Potential Development and Leadership Training Program.

Chosen to participate in the Emerging Leaders Program composed of 28 Quality professionals from Alcoa global.

Prepared the facility for customer quality audits, completed supplier audit self-assessments, and managed consumer complaints to ensure compliance to GMP standards and process/product specifications.

Conducted testing for new and revised products to ensure product quality and manufacturing capability.

Southern Graphic Systems (Formerly Alcoa) Richmond, VA Aug 2000 - May 2005

Quality Manager for Gravure Operations

Managed the development and implementation of the plant's quality system that was based on ISO 9002 standards

Wrote all SOPs and job descriptions and provided training for employees on quality related topics to stress compliance to procedures and encourage continuous improvement.

Investigated issues of nonconformance, performed root cause analysis, and executed corrective actions.

Conducted internal audits to ensure compliance to process and product specifications.

Responded to quality complaints, Requests for Information/Proposal, and supplier self-assessments.

Member of the Alcoa Community Advisory Board and representative for community initiatives and corporate philanthropy and grant programs.

Philip Morris USA Manufacturing Center, Richmond, VA

QA Analyst Sept 1997 - Feb 1999

Designed and conducted tests to evaluate specific product quality and process initiatives; provided analysis of test results and recommended applicable process, equipment, and material changes for improvement.

Served on a project team charged with improving quality inspection results. Findings led to the plant wide implementation of changes to materials and development of mechanical and procedural specifications.

Performed an efficiency study of QA laboratory processes to measure normative time lines and determine optimum technician numbers to meet testing requirements. Analysis focused on process flow, test priorities, duplicative efforts, impacts of noncompliance to procedures, and the accuracy of test results.

Team leader charged with improving the accuracy of the QA database, analyzing editing and reporting practices, laboratory equipment failures, technician aptitude, and computer system improvements.

QA Analyst/Supervisor Cigarette Manufacturing Jan 1995 - Aug 1997

Supervised inspectors who tested and assessed product and process quality

Implemented changes to advance finished product audit data with emphasis on improving the inspectors’ technical ability and data analysis designed to support the factory floor personnel.

Co-designed an automated inspection machine to perform finished product inspection. Granted $1.3M from the Plant Management Team for the prototype expected to increase sampling capacity, reduce manpower, and utilize a compatible operating system for improved data retrieval and analysis.

Education and Professional Certification

B. S. Business, University of Maryland, College Park

Assoc. Degree, University of Maryland, Munich, Germany

Certification: Six Sigma Black Belt Certification, Virginia Commonwealth University, Richmond

References

Jamie Wells, President

Data Driven Delivery Systems

4405 Cox Road

Suite 150

Glen Allen, VA 23060

646-***-**** (o)

Maria Calcaterra