Information Technology Customer Service
Resume:
YAMEEN A. KHAN
Miramar, FL ***27
954-***-**** aczc77@r.postjobfree.com
Experience
**** – Present PSAV Miami, FL
Director of Event Technology
Responsible for overall operations management, revenue, and profitability while ensuring the utmost in client and hotel partner satisfaction, functioning as the primary liaison between PSAV and partner hotel properties.
Effectively manage an efficient and profitable operation focusing on revenue maximization, cost control, and proactively maintaining profitable client relationships and contracts.
Report and analyze monthly P&L, forecasts, and retrospective business reviews.
Facilitate team development and performance; establishing effective working relationships with managed AV Technicians, sales teams, hotel staff and executives, and partner vendors in an effort to provide exceptional customer service.
Supervise inventory control, transportation and maintenance of equipment, ensuring all employees are properly trained in each area.
Helped create and facilitate new hire technician training programs for the South Florida region.
2015 – 2016 Florida International University Miami, FL
Production Coordinator – Biscayne Bay Campus
Providing AV and multimedia services and support to the Wolfe University Center, generating 1.2 million dollars in annual revenue during corporate events, meetings, theater and ballroom productions.
Manage and supervise six AV Technicians in providing superior event services and client experience, while performing all personnel related functions including scheduling, payroll, and training.
Create AV service proposals and cost estimates for incoming clients and upcoming events.
Coordinates and designs event layout and logistics for corporate events, concerts, shows, and weddings, to include complete rigging services.
Responsible for equipment and service billing, inventory management, and procurement of all equipment, supplies, and maintenance contracts.
Design, planning and execution of upgrades to AV systems including automated lift equipment and built in teleconferencing hardware, updated multipurpose spaces with wireless and HD connectivity and improved functionality of equipment throughout meeting and event spaces.
Assist in design and implementation of technical equipment and upgrades during renovation of Mary Anne Wolfe Theatre including audio systems, stage lighting, rigging, and control room.
Assist in design and utilization of $500,000 equipment upgrades in Wolfe Theatre including touchscreen controls, fully updated control booth with video capabilities and editing, wireless microphones, digital audio mixer and touchscreen Wacom presentation tablet.
Assist in the development of a technical staff training program, preparing a basic audio visual techniques course to include proper equipment operation, safe and efficient setups, and troubleshooting.
2014 - 2015 Florida International University Miami, FL
Audio-Visual Engineer II – Biscayne Bay Campus
Providing campus-wide AV and multimedia services and support during corporate events, meetings, theater and ballroom productions.
Create AV service proposals and cost estimates for upcoming events based on client need.
Operate and maintain audio-visual and teleconference equipment, both portable and installed, throughout meeting and event spaces.
Assist in equipment purchasing and inventory management.
Assist in training and orientation of student technical staff during onboarding.
Assist in the design, planning, and coordination of client meetings and events.
Research and recommend third-party vendors to make repairs to event equipment, as necessary.
2013 - 2014 Seminole Media Productions Hollywood, FL
Event Specialist Technician
Providing digital media production and event management services at the Hard Rock Hotel and Casino.
Engage in the planning and development of upcoming corporate events, shows, and concerts.
Set up and install equipment such as microphones, speakers, video screens, projectors, video monitors, recording equipment, and sound mixing boards.
Create, install, and operate custom lighting systems and sound equipment, monitoring feeds to ensure quality.
Test, diagnose and resolve media systems and equipment issues.
Assist in training technicians on all floor activities and on hotel and SMP service expectations.
Organize the daily floor activities to ensure the timely set up, refresh and removal of equipment.
2010 - 2014 PSAV Presentation Services Ft. Lauderdale, FL
Event Technology Specialist
Delivering audiovisual, digital, and staging services within the hotel, resort and conference center industry.
Responsible for creating, selling, and delivering custom audiovisual service packages while maintaining positive client relationships throughout the sales and service delivery process.
Design, install, and operate custom lighting and audio equipment to meet client needs.
Setting, operating, and maintaining videoconferencing equipment.
Maintain and troubleshoot network connections at assigned event property.
Operate advanced camera equipment and determine filming sequences and camera movements for further editing of footage for clients.
Compress and digitize audio and video data.
Responsible for accurate and timely setup, operation, and breakdown of audiovisual event equipment.
2009 - 2010 St. Thomas University – Information Technology Miami, FL
Student Assistant
Assistant to Information Technology Department, supporting campus-wide technology services.
Troubleshoot and resolve hardware and software system issues, including; network, computer, printer, and projector functionalities.
Diagnose and correct media system problems.
Certifications
InfoComm: CTS
Technical Skills
Event Management System (EMS), Kronos, Polycom, Extron, and Helios
Crestron and Lutron, programming, maintenance, and installation
Java, HTML, CSS, XML, Dreamweaver, MS Excel, Adobe Photoshop, Adobe Illustrator
Education
2009 - Present St. Thomas University Miami, FL
B.S. in Business Administration
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