EDDIE CURINTON

**** ********** *****, ****** ** *0097 770-***-**** aczc6x@r.postjobfree.com

SEASONED TECHNICAL SUPPORT PROFESSIONAL

Results focused IT support professional with more than 16 years of experience providing support for enterprise level systems. Highly effective technical support analyst, proven effective with Tiers I & II support for software and connectivity issues. Understands functionality and connectivity of all support systems. Understands organizational priorities and strategic focus. Consistently seeks to clearly understand customers' requirements. Strong analytical thinker, capable of identifying, defining and resolving issues. Excellent communicator who works well with team members at all professional levels.. Six Sigma - Green Belt Certified

PROFESSIONAL EXPERIENCE EMPLOYMENT HISTORY

Senior Project Manager Full circle Restoration 2016- Present

Lead project/site manager responsibilities include constructability review, subcontractors, engagement, source manpower, schedule analysis, project reviews, and readouts, and final inspection.

Oversee all aspects of multiple, ongoing construction projects; currently managing a renovation project at Kennesaw State University.

Manage multiple projects while supervising all aspects of subcontractors’ responsibilities include interview, hiring, training, and scheduling of up to 18 employees.

Manage contracts in all phase, from pre-award to project while ensuring quality assurance and compliance to all safety environmental standards and government regulations.

Project Responsibilities regulations:

o Controlling program and project budges across all projects

oImplementing and maintaining daily/weekly team meetings with project team and subcontractors focused on identifying and resolving issues that might negatively impact project.

oSingle point of contracts for all program related communication with internal and external stakeholders.

oProvide weekly/monthly management readouts detailing project progress with key emphasis on the schedule, budget, and technical issues.

Service Field Technician Southern Industry, Atlanta, GA 2016-2016

Successfully implementing project management best practices to ensure projects are delivered on time, within specified requirements, providing high-quality standards and meeting customer expectations.

Responsible for a Geographical area for the maintenance, replacement, fixing of various products in the retail and business environments to assure quality work to customers satisfaction

Completes paperwork including but not limited to time sheets, expense reports, and on-site documentation.

Specialist-Network Control AT&T Mobility Wireless, Atlanta, GA 2013 2015

Provided continual callout/update assistance 24x7 throughout the National Network

Supported Field Work Group (FWG) and MNRC technology specific trouble clearing work activities

Help resolved mobile software/hardware/upgrade software issues

Provided assistance with technical problems referred by technicians and field personnel, where normal methods were inadequate or unavailable

Served as Tier I contact for clearing customer service roadblocks

Maintained end to end knowledge of existing technologies/service (BSS/OSS platforms, GGSN,SGSN, MSC,SMSC/MMSC)

Provided on-site technical support for local loop technicians who were unable to resolve OSS issues

Supported the RAN in the resolution of T1 type alarms that are over 30 days old or disconnected

Worked closely with local System Administrators to refine and manage alarm processes indications

Technical Support Associate AT&T, ALPHARETTA, GA 2009 – 2013

Provided troubleshooting and maintenance support for AT&T's AVPN and Ethernet clients /Granite 5years

Provided expert Tier 1/2/3 support for complex router co packet services

Ensured performance metrics were achieved, increasing productivity and reducing unit costs

Communicated with clients on operational issues

Handled escalations, and notified Client Services of high severity and chronic network issues

Performed complex problem solving during critical outages

Technical Support Specialist BellSouth, Atlanta, GA 2000 – 2008

Provided day to day system support to the end user for BSLD Mass Marketing Department

Prioritized investigative work based on issue severity and the impact to user community

Identified root cause analysis of issues related to incorrect user input, network failures,

improper table setup, and pic verification

Managed corrective action of system errors through research, troubleshooting and follow up

Followed up with customers to ensure issues we correctly and satisfactorily resolved

Participated on the Service Quality Assurance Team in Identifying problems

Reviewed and assigned trouble tickets to team members on subsequent shifts

EDUCATION/CERTIFICATIONS

Fort Valley State, Byron, GA, completed 70 credits

GA High School Association Member, 2008, certified to coach in the state of Georgia

TECHNICAL EXPERTISE

Systems:

MS-Office Package (Word, Excel, PowerPoint, Outlook etc.), MS-DOS, Windows 3.x, Windows 95/98/ME, Windows NT/2K/XP/7/8

Hardware:

Routes, Switches, Hubs, (Cisco) PBX Switches, Cisco Firewalls, Microsoft PC and Server hardware, TTL and CMOS, PLD Chip Programming, Real Time Interrupt Programming

Networking:

DNS, WINS, DHCP, HOSTS, TCP/IP, IPX-SPX, SNMP, SMTP, VPN, FTP

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