Customer Service Analyst

JAMES J. GRASS

773-***-**** aczc3o@r.postjobfree.com

Results-oriented professional with strong HRIS, human resources, benefits, payroll, compensation, system implementation, global HR and tax consulting experience.

Payroll/HR systems

Strategy and problem solving ability

International transfer and relocation

System implementation and consulting

Extensive HRIS systems expertise

Strong analytical and research skills

Excellent client and vendor relations

Outstanding problem solving ability

TECHNICAL SKILLS

Extensive knowledge of payroll systems including, SAP, SAP Business Objects, Taleo, Cornerstone, ADP, Ceridian HR/payroll, PeopleSoft 9.2, Workday, Kronos, SumTotal, TeleStaff, Paylocity, Visio, Webinar training, SharePoint, SQL writing, MS Office 2013, Excel, Word and Access.

EDUCATION

LOYOLA UNIVERSITY, Chicago, Illinois. 1997

Bachelor of Science – Psychology

EXPERIENCE

Heartland Alliance, Chicago, Illinois 12/16-02/17

Payroll Analyst – Contract position

Responsible for ensuring data integrity across all HRIS systems (Taleo, Kronos & ADP).

Provided support for HRMS, including researching & resolving HRMS issues, unexpected or process flows; recommending solutions or alternate methods to meet requirements based on company needs.

Performed, administered reports & queries, including adhoc & standard reports, for ongoing user/client needs.

Supported day-to-day HRIS system needs, including enhancements, testing and documentation updates.

Baxter Corporation, Deerfield, Illinois 05/15-09/16

HRIS Analyst – Contract position

Responsible for assisting in the processing of PeopleSoft bi-weekly payroll for approximately 9,000 employees in 49 states.

Processing new hires, leaves of absence, terminations, pay adjustments, manual checks, direct deposits, and time reporting.

Troubleshoot issues to ensure error free payroll processing.

Assist Supervisor with documentation and audit reports.

Research escalated employee service requests

Lundbeck, Deerfield, Illinois 12/14-03/15

HRIS Analyst – Contract position

HRIS data entry/integrity of employee and organizational information, in ADP Workforce Now, Taleo Business Edition ATS and SAP HR.

Performed data audits, analyzed data proactively and on request in support of HR initiatives.

Maintained human resource information system records and compiled reports from the HR database.

Walgreens, Deerfield, Illinois 04/13-08/14

Functional Business Analyst – Contract Position

Documented and prepared test plans and evaluate new releases to ensure objectives are met.

Lead the design, development and implementation of Workday solutions to meet the client's needs.

Coordinated the development of all approved versions of business and functional specifications for specified applications.

Reviewed use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents & Visio flow charts.

Developed effective reporting tools for the business unit.

Performed basic and advanced system admin tasks within Taleo (recruitment and onboarding); including: Adding/Updating Job Templates, Creating Forms and Flows for on-boarding.

Provided technical support for Taleo end-users.

Aon, Chicago, Illinois 02/12-02/13

Business/HRIS Analyst – Contract position

Designed and executed integrated (business, functional and technical) test planning, identifying and defining application requirements for PeopleSoft Global Time Tracking.

Assisted with the design and configuration of Sales Performance Management system in accordance with business requirements, including the analysis and correction of defects in business rules and reporting.

Reviewed business requirements and functional specifications to acquire sign-off from key project stakeholders.

Analyzed & documented current and future optimized business process models at task levels that accurately represent end-user community workflows.

Facilitated implementation of new functionality through training sessions, demos, and the development of documentation.

Created technical design/specification documentation for PeopleSoft implementation.

Documented and performed testing of code changes/enhancements for PeopleSoft implementation.

Catalyst Consulting Group, Chicago, Illinois 01/11-12/11

Business Analyst/Project Manager – Contract Position

City of Chicago Department of Innovation and Technology Time and Attendance Solution

Managed the deployment, monitoring, maintenance, development and upgrade and support of all ADP HRIS systems.

Facilitated team meetings assigned to each project.

Conducted client interviews to capture and document business requirements & Visio flow charts.

Analyzed and documented current workflows and identify and recommended process improvement.

Acted as a liaison between end users and technical resources to clarify requirements, review recommendations and questions.

Conducted system testing to validate programming meets requirements for issue resolution and system modifications.

Hyatt, Chicago, Illinois 09/09-12/10

Senior HRIS Analyst – Contract position

Supported core HCM portfolio applications including payroll, benefits, compensation & talent management.

Assisted in development and administration of organization-wide compensation programs.

Prepared and finalized data conversion templates mapping with PeopleSoft component data elements.

Reviewed and audit North America employee payroll through ADP Enterprise (EV5).

Implemented and develop data for Authoria Talent Management System.

Performed user acceptance and system testing with core team after each build to test all processes and timekeeper configurations

Beam Global Spirits & Wine, Inc. (Fortune Brands) Deerfield, Illinois 01/08 – 04/09

HRIS Analyst – Full time position

Managed and oversaw Global SAP implementation and coordinated project with global IT, payroll and benefits personnel.

Directed, designed and implemented HR reports for global HR departments as primary technical advisor and team data lead.

Planned system enhancements, upgrades and interfaces to ensure continued functionality and response time.

Analyzed system capabilities and business processes for current Ceridian and SAP HR systems.

Captured and provided timely information for all Fortune Brands corporate business areas.

Developed and maintained interfaces, reports and write complex queries in the HR systems.

Led Kronos implementation, performance testing and audits.

PharMEDium, Lake Forest, Illinois 12/06 – 01/08

Senior HR Analyst - Full time position

Provided business analysis of the HCM modules and system interfaces within payroll and time keeping.

Analyzed current payroll/time & attendance requirements that improved tracking of employee attendance

Resulted in cost savings of over $100,000.

Implemented HR policy documents researched new vendors and made process recommendations to CFO & HR Director.

Supervised HR team on payroll processing and introduced more efficient ways to resolve complex hr/payroll issues.

Led overall Kronos implementation as in-house lead consultant.

ACCENTURE, Chicago, Illinois 02/06 – 11/06

Senior HRIS Analyst – Contract position

Analyzed business needs and recommended appropriate process improvements for payroll team.

Managed team members on streamlining enhancements to payroll processes that significantly improved accuracy.

Researched and recommended solutions to manage recurring problems in various operational areas.

Improved clients’ reporting by designing new SQL reports to streamline user capabilities.

Assessed and analyzed impact of proposed changes and workflow by developing documentation to support changes.

CERIDIAN, Chicago, Illinois 04/03 – 12/05

Implementation Consultant – Full time position

Consulted and trained clients throughout the whole HR/payroll implementation process.

Managed project team during design, testing and validation of functional specifications.

Coordinated projects between clients, customer service and IT; solved issues to keep project on course and meet deadlines.

Analyzed and troubleshot existing data prior to and during conversion to validate data integrity.

Implemented and configured software for new business and HRIS upgrades.

Wrote extensive customized and SQL reports for clients’ quarterly 401k report.

GOLIN/HARRIS INTERNATIONAL, Chicago, Illinois 01/02 – 02/03

HRIS/System Analyst – Contract position

Implemented executive compensation conversion and international employee benefits policy.

Completed multi-state tax filing, including CA, CO, WA and TX.

Managed payroll conversion from Ceridian 5.0 to PeopleSoft 8.0.

Performed and compiled results of international employee survey.

KPMG LLP, Chicago, Illinois 03/00 – 12/01

Payroll/Tax Specialist - Full time position

Consulted expatriates on international relocation, tax and payroll.

Processed bi-weekly and monthly payroll for clients with 10 to 600 employees, including FMC Corporation,

Harley Davidson, Diamond Technology and Boise Cascade.

Prepared payroll accounting journal entry and uploaded client billings into accounting system.

Handled software upgrades and troubleshooting for KPMG/LINK database and other systems applications.

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