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Customer Service Assistant

Location:
Phoenix, AZ, 85083
Posted:
March 18, 2017

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Resume:

Shad Knopik

***** * **** **

PHOENIX, ARIZONA, **083

701-***-****

aczc2o@r.postjobfree.com

Work Experience

SAFEGUARD INDUSTRIES, SCOTTSDALE, AZ – CORP OFFICE & FACTORY - CALGARY, ALBERTA

Estimator, Sep 2016 – Present

Interpret Architectural Drawings and Project Specifications to locate and bid Fall Protection and Window Washing Suspensions

Track down leads to bid using Plan Holding Platforms such as iSqFt, Merx, BCBids

Bid as Subcontractor and as Prime (depending on scope of work)

Get Pricing from various vendors and /or specified manufacturers to meet specs

Bid and design delegated design jobs with proposed layouts to meet OSHA and OH&S (Canada)

Bid jobs in both the United States and Canada

TMI SYSTEMS DESIGN CORPORATION, DICKINSON, ND

Estimator, May 2010 – Sept 2016

Provide quick accurate quotes for Plastic Laminate Casework, Countertops, and Woodwork to TMI Dealers on projects in Education, Medical, and of various other types and sizes.

Interpret Architectural Drawings and Project Specifications to locate and bid Casework, Countertops, and Architectural Woodwork.

Discuss projects with TMI Dealers to strategize how to bid and win projects, answer any questions Dealers may have, being available to assist the Estimating Team by answering questions and bidding projects in coordination with team members in order to provide needed quotes and exceptional customer service.

Assistant Supervisor 2nd Shift, Jan 2007 – May 2010

Ensure OSHA requirements are followed, emphasis on safety.

Assist in the supervision of 60 people, including Seasonal Employees.

Assign work schedules, following requirements, to ensure quality and timely delivery of service.

Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

Train workers in proper operational procedures and functions and explain company policies.

Observe and evaluate workers' performance to ensure quality service and compliance with specifications.

Meet with managers or other supervisors to stay informed of changes affecting operations.

Take disciplinary action to address performance problems.

Advanced Equipment Operator, Jan 2006 – Dec 2006

Determine product specifications and materials, work methods, and machine setup requirements, according to oral or written instructions, drawings, or work orders.

Adjust machine tables or cutting devices and set controls on machines to produce specified cuts or operations.

Monitor operation of machines and make adjustments to correct problems and ensure conformance to specifications.

Set up, program, operate, or tend computerized or manual woodworking machines, such as drill presses, routers, sanders, planers, or wood-nailing machines.

Inspect and mark completed workpieces and stack them on pallets, in boxes, or on conveyors so that they can be moved to the next workstation.

Inspect pulleys, drive belts, guards, or fences on machines to ensure that machines will operate safely.

Woodworker and Material Handler, Nov 1996 – Dec 2005

Record numbers of units handled or moved, using daily production sheets or work tickets.

Install protective devices, such as bracing, padding, or strapping, to prevent shifting or damage to items being transported.

Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, by hand or using trucks, tractors, or other equipment.

Set up or operate machines, including power saws, jointers, CNC routers to cut plastic laminate panels.

Verify dimensions or check the quality or fit of pieces to ensure adherence to specifications.

Attach parts or subassemblies together to form completed units, using glue, dowels, nails, screws, or clamps.

OTHER EMPLOYMENT HISTORY, DICKINSON, ND

Various, Jan 1994 – Oct 1996

1996-1997: Realtor with Interstate Brokers, License to sell Real Estate

1995-1996: American Income Life, License to sell Life and Health Insurance

1996: St. Joseph's Hospital, employed as CNA (Certified Nurse's Assistant)

1994-1995: St. Benedict's Health Center, employed as CNA (Certified Nurse's Assistant)

Education

DICKINSON STATE UNIVERSITY, DICKINSON, ND

Associates in Arts, emphasis in Math & Science, and Writing/Language/Communication, May 2003

CONTINUED EDUCATION, DICKINSON, ND

Certificate Aug 1999-Jan 2009

1/2009: Writing for Children and Teenagers - Institute of Children's Literature

5/2008: OSHA Compliance and Workplace Safety - Rockhurst University

1/2008: The Essentials of Communicating with Tact & Finesse - Rockhurst University

12/2007: Mgmt & Leadership Skills for Supervisors & Managers - Rockhurst University

11/2002: Lessons in Leadership Seminar - Value Based Leadership

Fall/2002: American Management Association - Presentation Success

Fall/2002: Communication Skills for Managers - American Management Association

Fall/2002: Sharpen Your Business Writing Skills - American Management Association

Fall/1999: Lean Manufacturing Participant - ND MEP (Manufacturer's Extension Partnership)

Additional Skills

Relationship Management

Leadership

Data Analysis

Customer Service

Employee Relations

Process Improvement

Microsoft Office & OneNote

Bluebeam Software and other specialized internal programs

Interests and Activities

Compete in various Obstacle Course Races including: Warrior Rushes (Gladiator Rush & Medieval Rush) Bismarck, ND, and Spartan Races (Earning a Trifecta in 2015)

Life Member of US Judo Association (2012-present)

Member of Mensa

I am a well-read individual who is dedicated to continuous learning. My aspiration would be to write my own novels one day.



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