Sales Manager
Resume:
TJ Geurtsen
**************@*****.***
Profile
An experienced, self-motivated, driven, competitive, hands-on manager with international experience, who provides outstanding results to both top and bottom line. A contageous passion and enthusiasm, along with a great eye for detail. A natural talent for proactively developing strategies, and implementing systems to achieve maximum revenue, profit, customer satisfaction and operational excellence. Exceptional in motivating and retaining employees, resulting in highest quality standards and associate satisfaction. Skilled communicator able to bridge gaps between owners, Executive Committee and service staff. Determined problem-solving abilities, revenue driven, and the ability to prioritize multiple tasks in a fast paced environment. Summary of Qualifications
Administration – Profound knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources. Sales – Profound knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Human Resources – Profound knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Clerical Profound knowledge of administrative and clerical procedures and systems such as word processing, familiarity with computers, managing files and records, designing forms, and other office procedures and terminology. Accounting Profound knowledge of economic and accounting principles and practices, the financial markets, banking, budget development and the analysis and reporting of financial data. Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effectiveness. Professional Experience
2015 - Present FOUR POINTS by SHERATON – Director of Operations While property is undergoing a multi-million dollar renovation, manage day-to-day operation of 155 room full service property, including Accounting, F&B, Front Office, Housekeeping, Human Resources, Maintenance and Sales. Responsible for establishing 100% compliance to Brand Standards during conversion from Wyndham Garden to Four Points by Sheraton.
2013 - 2015 DIAMOND HOSPITALITY - Quality Assurance Property Inspector Responsible for effectively conducting inspections for various brand assurance programs according to specific client requirements. Deliver meaningful and accurate summary presentations of the evaluation findings to key property level executives.
2013 - 2014 JC HOSPITALITY - Area General Manager / Consultant Managed a Country Inn & Suites, a Best Western, and a Comfort Inn & Suites. Since taking over in January 2013, managed to significantly increase Quality Assessment results at all 3 properties. Delivered outstanding results in increasing Guest Satisfaction Scores. Increased Guest Satisfaction scores to highest levels since JC Hospitality took over properties. With a back-to-basics-approach, I evaluated each position and each associate to ensure that we have the right players on the team. I ensured that brand standards were in place and that brand training was being completed. Designed new business center and have very cost effectively completed many upgrades to properties in a very short period of time. Due to financial challenges, the company sold 2 of my properties. Remained involved in a consulting role for their remaining properties, till the company closed its doors in September 2014. 2011 - Present CAVAN REALTY - Real Estate Broker
Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. 2010 - 2011 HYATT SUMMERFIELD SUITES - General Manager Worked tirelessly to improve Guest Satisfaction and financial results, and made tremendous strides in decreasing turnover and improving employee morale. Hired Director of Sales from market leading hotel, and grew market share significantly. Set up the property for a financially successful 2012, with significant proposed rate increases and a realignment of Corporate Accounts.
2009 - 2010 BED & BREAKFAST “LA BALANCE” - Principal Set up a bed and breakfast in the South of France, creating marketing tools, online booking tool, remodeled property and trained proprietor in proper accounting/housekeeping procedures. Property has remained very successful since opening.
MARRIOTT INTERNATIONAL (2004-2009) – Sales Manager, AGM, GM While operating an aging hotel, in a market with predominantly new or recently renovated competitors, maintained position as Market Leader in occupancy and rate. Through stringent contingency plans, ensured that budget for 1st half of 2009 was met, while still accomplishing the highest Associate Satisfaction score in the region and increasing Quality Assurance score and Guest Satisfaction score year over year. By creating a successful Sales Lead Generation program and by being very actively involved in Sales, won award for Stakeholder of the Quarter for Marriott’s Central Northwest Sales Office (2nd qtr 2009). Prepared annual Operating Budgets and Capital Expenditure Budgets. Implemented new Brand Service Standards. Facilitated training classes for cluster AGMs and GMs. Exceeded Occupancy, ADR, RevPar, House Profit and Flow Through targets each year. Sales efforts have helped the hotel exceed its financial goals for 2004 and 2005. Created and maintained profound relationships with new as well as existing accounts, resulting in an increase of $600,000 over 2004 from Special Corporate accounts. Shifted an account from competitor that became top account for 2005 with over 2000 room nights and generating over $300,000 in revenue. Additionally, grew group business by $400,000 over previous years. HILTON HOTELS (2001-2003) – Executive Housekeeper
2003 DOUBLE TREE - Executive Housekeeper
Raised the level of room cleanliness dramatically, increasing Guest Satisfaction by over 9 points over previous year. Re-structured department, decreasing overhead cost by over $100,000 In addition to the daily operation of the department, created an associate incentive program, set up a Suite inspection program, and reorganized Lost & Found handling procedures. Managerial tasks included, HR-related tasks
(Interviewing, hiring, on-boarding, disciplining), Cost-control, Budget-control, inventory-control, purchasing, vendor relations, etc. As member of the Care Committee played an instrumental role in cost-effectively raising employee morale.
Education
HOTEL MANAGEMENT SCHOOL “LES ROCHES” --- Bluche, Switzerland Degree in Hospitality Management
UNIVERSITY OF AMSTERDAM --- Amsterdam, the Netherlands Psychology
RIJNLANDS LYCEUM & LUZAC COLLEGE --- Wassenaar, the Netherlands VWO (comparable to International Baccalaureate)
References
Demi Barbos HR Manager/Property Accountant – Hyatt Deerfield 224-***-**** Dan Affleck Front Office Manager – Four Points Buffalo Grove 224-***-**** Vicki Harpelund Director of Sales – Four Points Buffalo Grove 847-***-**** Kathy Dwyer Assistant General Manager - Oakbrook Marriott 630-***-****
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