Technical Support Customer Service

Wilton H. Wilson

*** ** **** ******, ******* Beach, Florida, 33069 Telephone: 954-***-**** / 954-***-**** E-mail: aczbzi@r.postjobfree.com

SKILLS SUMMARY

Software:

Installation and technical support of MS Office 97-2013, WordPerfect Suite, Lotus Suite, Foxpro/Dbase IV, Real VNC, Timbuktu, HEAT/Remedy, Remote Desktop, VPN, Dameware and PC Anywhere.

Hardware:

Installation, repairs and technical support of PCs/Laptops, HP/Canon/Epson Inkjet/Laser printers, Microfiche processing, 802.11b/g/x wireless devices as well as Cat5/6 cabling.

Operating System(s):

Installation and support of Windows Server 2003-12, Windows XP/NT/7/8/10, UNIX, and DOS/Microsoft Powershell.

EDUCATION

The Academy, 800 West Cypress Creek Rd., Florida June 2015 – Present

Courses: A+, N+, Certification and MS Certified Systems Engineer (MCSE) MS Certified Systems Administrator (MCSA)

PC Professor, Boca Raton, Florida March 2005- February 2007

Courses: A+, Windows XP/Vista and MS Certified Systems Engineer (MCSE)

Xincon Technologies, New York, New York March 2002

Courses: A+, Windows XP/Vista and Cisco Certified Network Associate (CCNA)

The Jamaica Computer Society, Kingston, Jamaica October 1999

Courses: Disaster Recovery & Business Resumption / TCP/IP Training

University of Technology, Kingston, Jamaica July 1997 – July 1998

Courses: PC Repairs & Maintenance – Certificate

Management Control Sys, Kingston, Jamaica February 1995

Courses: UNIX Systems Administration – Certificate

WORK EXPERIENCE

City of Coral Springs – 9551 West Sample Road, FL 33065

Desktop Support Technician April 2013 - Present

Instrumental in providing excellent, timely procurement and configuration for image roll-outs (Ghosting) to customers.

Preparation of out-of-warranty computers for surplus (ie. formatting and deletion of data on all hard disks.)

Troubleshooting, installing, configuring and maintaining PCs/Laptops and peripherals in a MS Server 2012 environment.

Experiences with the installation and configuration of Autocad, Autodesk, GIS, SQL, MS Office 2010/13, and Windows 7/8.

Assisted in spearheading the upgrade/deployment process from Windows XP to Windows 7/8, citywide.

Broward County Commission Water and Wastewater Services – 2555 West Copans Road, FL 33069

Micro-Computer Technical Specialist I February 2010 – November 2012

Instrumental in providing excellent, timely procurement and configuration for image deployment to customers.

Preparation of out-of-warranty computers for surplus (i.e. formatting and deletion of data on all hard disks.)

Spearheaded major disaster recovery projects which involved detailing network and IT peripherals on plans using MS Visio.

Responsible for installing, configuring, maintaining and troubleshooting issues on PCs and peripherals

Experiences with the installation and configuration of AutoCAD, Autodesk, GIS, Tremble, SQL, and MS Office, Windows XP/7

Assisted in spearheading the upgrade process from Windows XP to Windows 7

First Data Merchant Services – 4000 Coral Ridge Drive, Coral Springs, FL 33065

Desktop Software Support – ICverify December 2007 – April 2009

Provide quality technical phone support to FDMS merchants.

Responsible for customers’ satisfaction by providing technical consultation on software/hardware configurations.

Assisted in improving department/company’s profitability by ensuring the highest level of customer service constantly seeking and proposing improvements to processes and procedures.

Knowledge on a wide range of products from hardware configuration to Windows XP, LAN and web based applications.

Wilton H. Wilson

US Installation Group - Margate, Florida

Desktop Support Technician March 2006 – February 2007

Remedied networking connectivity issues related to internet (DSL & ICS), LAN, printing, routers etc.

Resolved issues on users’ accounts re – connectivity, unlocking, enabling, creating, and deleting both remotely and locally with the aid of Dameware.

Managing, creating and maintaining OUs, user accounts, group policies etc., through Active Directory

Hardware/software installation & repairing in a Windows 2000/XP environment.

Instrumental in the coordination, upgrading and migrating of departments from Windows 98/2000 to Windows XP.

Deployment of imaged upgrades using Ghost cloning software and local area network connectivity tool.

Technoggins on Call - Wendell, North Carolina

Field Technician April 2005 – September 2006

Installed, configured and troubleshoot wireless/cable LAN networks for home and small office businesses.

Setup and installed CAT5 cabling for networks and phone systems in home and small office businesses

Installed, repaired and maintained PCs on a timely basis.

Conducted virus/spyware scans, hard disk testing, data transfers/recoveries, and HW/SW installation and upgrade.

PC Professor, Boca Raton, Florida

PC Repairs Technician May 2005 – October 2005

Installed, configured and troubleshoot wireless/cable LAN networks for home and small office businesses.

Remedied networking connectivity issues related to internet (DSL & ICS), LAN, printing, routers etc

Tested, troubleshoot, repaired and maintained PCs for a large customer base clientele.

Configured, repaired and upgraded PCs for in-house training and office use.

Conducted virus/spyware scans, hard disk testing, data transfers/recoveries, and HW/SW installation and upgrade.

Broward County Transit, Pompano Beach, Florida

Desktop Support Technician – Temp. January 2003 – November 2003

Administered users’ accounts re – connectivity, unlocking, enabling, creating, and deleting using REAL VNC software.

Remedied networking connectivity issues remotely and locally.

Hardware/software installation & repairing in a Windows 2000/XP/9x and Novell environment.

Instrumental in the coordination, upgrading and migrating of departments from Windows 98/2000 to Windows XP.

Configuration & deployment of imaged upgrades using Ghost software and Novell network connectivity tool.

New York City Schools Construction Authority, Long Island City, New York

Help Desk Technician; December 2000 - September 2001

Troubleshoot software/hardware issues via telephone in a client server networking running Windows NT/9x and Novell OSs.

Maintained users’ account re: connectivity issues, unlocking, enabling, creating and deleting.

Logged and monitored call complaints received via telephone/email using HEAT software tool.

Occasional software/hardware installation, troubleshooting and repairs.

REFERENCES

Will be provided upon demand.

Contact this candidate