IT Intern

Richard Franklin

************@*****.*** *** Green St 724-***-****

Greensburg PA 15601

Summary of Qualifications

Action-oriented customer service expert with over 15 years of experience in providing efficient and thorough customer service in both retail and service settings. Additional experience in contemporary information technology service and support, with a focus on telecommunications. Efficient ability to communicate to all audiences.

Summary of Skills

Microsoft Windows 10, 8, 7, XP, 2000, ’98, ‘95

Microsoft Office 365, 2013: Word, Excel, PowerPoint

Microsoft Access

Fiber optic cable splicing

Computer networking and maintenance

HTML

Server maintenance

Telephone networking and maintenance

Cisco Jabber

Wireless networking

Relevant Work Experience

Tuscano Agency – Help Desk Intern, Greensburg PA, 2016 – Present

After finishing my Associate’s degree I started an Intern job with help desk duties. I have been responsible for upgrading the company computers to Windows 10 and Microsoft Office as well to the 2013 version. I am entrusted with access to sensitive information and materials. I work in tandem with the IT team helping troubleshoot PC problems, telephone networking issues and installing software and hardware.

St. Moritz Security Services Inc. (Elliott Group) - Security Officer, Jeanette PA, 2012 - Present

As a security officer, I am responsible for emergency response procedures and preventative maintenance and testing, including phone and fire systems. Additionally, I am trusted to identify security and safety risks through keen observation and information management. Due to my experience, efficiency, and ability to communicate effectively, I am continually selected to train new employees. Safety training includes CPR/ First aid, defensive measures, and conflict resolution.

Wal-Mart - Customer Service Manager, Greensburg PA, 2009-2012

Hired as an entry –level cashier, I was promoted to a Customer Service Manager position in under three months after being recognized for my ability to effectively revolve a multitude of customer issues. Because of my experience, efficiency and reliability I was trusted with the training of new employees, additional duties in the cash office including the receiving, recording and banking of cash, checks and vouchers in amounts sometimes exceeding $500,000. Using my abilities, I prevented store losses using awareness, attention to detail and integrity.

Education 2014-2016

Associate’s Degree - Computer Technology- Telecommunications

Westmoreland County Community College, Youngwood PA

Phi Theta Kappa Honor Society – Inducted 2015

GPA 3.954

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