Nancy K. Dzurko

Kansas City, MO ***** 816-***-**** aczbsr@r.postjobfree.com www.linkedin.com/in/nandzurko

Senior HR Manager

Human Resources Team Building Engagement Talent Management

Hands-on Leader with an empathetic approach for all team members able to align management goals with team member needs to deliver desired results.

Change Agent with proven history of improving results, decreasing expenses, and increasing engagement while finding opportunities for ongoing improvement.

Strategic Business Partner who excels at cooperation and collaboration, effectively building teams and coalitions to improve customer service and successfully achieve business objectives.

Resilient Compassionate People Leader who believes it is good business to care and has passion for engaging team members at all levels of the organization, hiring for fit, training, developing, communicating and involving people in decisions that affect their work.

Results Oriented professional able to align HR functions and structure, organizational talent and business strategy in an effective partnership with operations management.

Career History

Potawatomi Hotel & Casino, Milwaukee, WI Dec 2012 to Oct 2016 Large Casino Entertainment complex and top 25 Milwaukee employer as recognized by the Milwaukee Business Journal with nearly 3000 casino and hotel team members Director of Human Resources Successfully led a 35 person HR team and aligned all HR functions through a growth period and capital expansion of the business. Reported directly to the General Manager.

Worked closely with Executive Leadership to plan, prepare and staff for the successful opening of a 381 room luxury hotel in the fall of 2014. Opened on time, on budget and met all head count goals

Restructured and realigned HR services to expand hours and days of coverage while reducing HR head count by 20% with over half a million dollar reduction in HR payroll costs

Worked with Sr. Management to develop and implement a new company-wide organizational structure to support growth and align new departments for improved accountability and efficiency

Took the performance appraisal process in-house improving review templates and creating detailed performance standard guides to help leadership improve the annual review process

Collaborated with Executive Leadership on the development, training and roll out of an effective guest service program increasing baseline scores from 82% to 94% overall, a 15% improvement, in the first 12 months after implementation

oTrained 3000 new and existing team members on the program guidelines and expectations

oTrained and certified 600 leaders on observation and on-going measurement to ensure program success

oImplemented a property-wide reward and recognition program aligned with program goals

Aligned HR practices and processes to keep pace with hiring needs of over 1000 team members annually to fill new hotel positions and meet ongoing replacement needs of hotel and casino positions

Nancy K. Dzurko 816-***-**** aczbsr@r.postjobfree.com Page 2 of 2

Argosy Hotel, Casino & Spa, Riverside, MO Aug 2009 to Nov 2010 Large Casino Entertainment complex in Riverside, MO with 1000 team members VP of Human Resources Responsible for all aspects of the Human Resources department in a union environment with overall responsibility for aligning HR efforts with operational strategy acting as a business partner to achieve successful outcomes and measurable results.

•Implemented employee engagement meetings with the leadership team in every operational area acting on the annual survey feedback and worked together to increase year over year results in all categories

•Introduced new hire orientation and management training that contributed to decreases in less than 90 day and overall annualized turnover of 50% and 23% respectively

•Accountable for multi-million dollar departmental budget and financials for all compensation, benefits and team member programs

Harrah’s Casino, North Kansas City, MO Aug 2006 to Jul 2009 Large Casino Entertainment complex in North Kansas City, MO with 1500 team members Director of Slot and Beverage Operations Decision maker with overall responsibility for all aspects of day to day operations for slot and beverage service, slot product selection and financial performance with annual slot revenues of $170 million and management of 125 team members.

•Voted Kansas City’s Best Place to Work 2007, 2008 and 2009 KC Business Journal

•Increased 2007 Employee Opinion Survey (EOS) A scores 42% year over year

•Turnover - 2006/07/08 Slots 18%/15%/8%, Slot Performance 15%/8%/25%, Beverage 61%/56%/34%

•Decreased year over year operating expense more than $1 million

•Consistently improved Customer Service scores for Slots and Beverage in both Friendly/Helpful and Wait Time measures

•Ran Slot Operations and Slot Performance for over a year with no Performance Manager and realized gains in fair-share premium while managing a significant 5 month construction project on the gaming floor

VP of HR, Harrah’s and Horseshoe Casinos, Council Bluffs, IA Director of Customer Service, Harrah’s Casino & Hotel, Joliet, IL Various progressively responsible management and Sr. Management positions with Harrah’s and Embassy Suites hotels throughout the Midwestern United States

Professional Associations and Affiliations

Board Member – Hospitality Advisory Sector, Milwaukee Workforce Investment Board (1 year) Society for Human Resources (SHRM)

Education

Master of Business Administration, Washington University, St. Louis, MO Bachelor of Arts and Bachelor of Science, Business Administration, International Business, Minor: Humanities, Kansas State University, Manhattan, KS

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