Richard Heyd

*** *********** ***** *.*.

Calgary, Alberta T1Y 2L2

587-***-****

aczbrq@r.postjobfree.com Email

SKILLS OVERVIEW

•Extensive business systems implementation, profit/loss management, efficiency and process improvement, business analysis, change management, relationship management, project support, personnel management, and operations management experience

•Strategic thinker, long range-planner, and relationship-builder able to evaluate decisions and implement processes and systems to ensure a focus on quality and customer service

•Experience collecting and communicating confidential information accurately in time sensitive environments demanding complete attention to detail

•Recognized for accountability, good judgment, professionalism, confidentiality and integrity

•Results-oriented, dependable, adaptable, self-directed, trustworthy and detail-focussed team player with a positive attitude and excellent work ethics

•Exhibit foresight when observing the overall picture to plan, organize and complete projects and pro-actively mitigate or eliminate issues before they become a concern

•Effectively manage shifting priorities in fast-paced and changing environments

•Strong leadership, interpersonal, relationship building, communication, organizational, multi-tasking, prioritizing, analytical, problem solving, and collaborate decision-making skills

EMPLOYMENT

2016 Supreme Security

Calgary, Alberta

Installation/Service Manager March 2016 – Sept. 2016

Managed five technicians with their daily installations

Create accounts in CML and confirm incoming signals of devices

Create accounts and schedule installations in JOBBER

Preform upload/downloads in DSL2002, DSL2005 and COMPASS for problem determination/resolution of accounts

Honeywell system configuration in AlarmNet360 and Total Connect 2.0

DSC system configuration in Connect24 and Alarm.com

Enter and confirm billing in accounts in JOBBER

Order equipment for installations

Shipping and receiving of stock

Richard Heyd ● 2 ●

2013 - 2015 ADT - PROTECTRON Calgary, Alberta

Acting Director - Western Canada 2010 - 2015

•Oversaw policies and processes, and proper implementation of procedures

•Managed optimization processes, budgets, labour/material costs, and KPIs (Key Performance Indicators)

•Responsible for overseeing dealer services and setting up contracts with dealers in other regions to install all Life Call systems

•Accountable for resolving customer problems and billing issues

•Responsible hiring and performance evaluations of personnel for all of Western Canada

•Recognized as only department in Protectron to increase revenue and realized a profit in last four months by implementing an optimization process, ensuring customer satisfaction, monitoring budgets and meeting KPIs

Residential Installation Manager - Western Canada 2010 - 2015

•Managed timely, safe, cost-effective and flawless installations of security systems for residences and small businesses from Manitoba to Vancouver Island

•Managed costs, budgets, quality installations, safety, and compliances

•Managed 10 technicians, 12 administrative staff, and 43 sub-contractors

•Developed standardized optimization processes for residential construction in collaboration with counterparts in eastern and central Canada, resulting in the improvement of installation quality and customer satisfaction by over 18%, as well as successfully achieving 4.1% above target

•Managed budget of approximately $3 million a year for operations throughout Western Canada

•Implemented OH&S policies and training of technicians and administrative personnel in western Canada on the use of PPE (Personal Protective Equipment) and code of ethics, monthly Safety Talks

•Reviewed monthly variance reports to manage budget

•Interviewed, hired, disciplined and managed installation technicians, installation coordinators, supervisors, and contractors to increase productivity

•Set-up contracts and pay rates for contractors

•Conducted performance reviews of technicians

•Performed onsite inspections during installs to prepare quality inspection reports

•Travelled monthly to Montreal for 2-day meetings with all Directors on KPIs to ensure targets and report variances of material/labour costs versus budget

•Reported to VP on daily operations

•Sales training for add ons, contract renewal and monthly revenue

Richard Heyd ● 3 ●

ADT - Canada 2010 - 2015 Calgary, Alberta

Service Supervisor

•Managed office operations, personnel, security installations and monitoring services, sales, customer service, and profit/losses of the division

•Accountable for hiring, firing and conducting bi-annual reviews of service technicians

•Coordinated contractors to perform installs of security systems, cameras, DVR and CCTV

•Trained new sales staff

•Responsible for site surveys of commercial sales for national accounts, including account requirements and guidelines

•Performed onsite evaluation of technicians’ work in the service area

•Reviewed budgets to ensure compliance

•Reported to Area General Manager

ADT - Canada 2005 - 2010 Calgary, Alberta

Installation Manager

•Managed timely, cost-effective and safe security system installations in accordance with ADT standards

•Supervised, mentored and directed 5 - 8 installation technicians

•Performed onsite job inspections to ensure site safety, compliances, specifications and timelines

•Reduced job backlog from 1000 to under a 100 by effectively managing customer complaints, resulting in increased installation revenue and market position from #4 to #1 in Canada

EDS CANADA Calgary, Alberta

Consultant/Problem Change Manager 2002 - 2005

Computer Operator - IT Department 2001 - 2002

HEYD CONSULTING

Calgary, Alberta

IT Consulting 1999 - 2001

NOVA CORP. Calgary, Alberta

Telecommunication Technician 1983 - 1986

Computer Operator 1979 - 1983

Richard Heyd ● 4 ●

PROFESSIONAL DEVELOPMENT

2011 - 2012 RELIANCE PROTECTRON Calgary, Alberta

• Business Management, Team Building, Motivational courses

1991 - 1994 UNIVERSITY OF CALGARY

Calgary, Alberta

• Business Management, People Skills, and Motivational courses

1983 - 1986 NOVA CORP. Calgary, Alberta

• Telecommunication courses

COMPUTERS • MS Office Suite •Visio • MS Project

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